RN/DigitalChannels/100.0.124.3419 - Revision history

WikiSysop at 18:17, September 29, 2022

2022-09-29T18:17:10Z

WikiSysop at 13:00, September 21, 2022

2022-09-21T13:00:54Z

WikiSysop at 12:45, September 21, 2022

2022-09-21T12:45:54Z

WikiSysop at 04:45, September 15, 2022

2022-09-15T04:45:43Z

Balaji: Published

2022-08-10T17:51:46Z

Published

Balaji: Published

2022-08-03T11:29:46Z

Published

Balaji: Published

2022-08-03T11:01:26Z

Published

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=issue in (NEXUS-9449 ,NEXUS-9451)
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff
|ReleaseDate=2022-08-03
|MixedModeReleaseDate=2022-08-03
|Highlight=Administrators can now configure options in the '''Digital Channels Admin''' UI.<br />
}}
{{Issue
|TicketNumber=NEXUS-8615
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=Administrators can now configure Digital Channels options using a new user interface '''Digital Channels Admin''' available on the Genesys Portal page. Contact Genesys to enable this feature.
<br />In Digital Channels Admin, you can access the following functions:

*Standard Responses and category authoring.
*Privacy rules management for all incoming messages such as chat, SMS, WhatsApp, Facebook (private and public messages), Twitter (private and public messages), email, and work items.
*Digital Channels tenant configuration (tenant settings).
*AI integrations.
*Outbound SMS keywords. <br />
}}
{{Issue
|TicketNumber=NEXUS-9449
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=Administrators can now set a list of supported languages and a default language for identifying and categorizing incoming messages in multiple languages. Setting this list removes inaccurate or irrelevant language tagging in digital interactions.
}}
{{Issue
|TicketNumber=NEXUS-9099
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=Markdown format is now supported in:

*'''Standard Responses'''.
*'''Communication''' and '''Conversation''' tabs.
*Chat transcripts where agents can now view and send markdown formatted chat messages. Markdown format can be enabled in Genesys Widgets.

(NEXUS-9296) (NEXUS-9133)
}}
{{Issue
|TicketNumber=NEXUS-9579
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=The '''Digital Channels Admin''' UI does not restrict the user's access to the Standard Response, Field Codes, Field Values, and PII screens.
}}

@@ Line 6: / Line 6: @@
 |PrivateEditionReleaseDate=2022-08-10
 |MixedModeReleaseDate=2022-08-03
 |Highlight=Administrators can now configure options in the '''Digital Channels Admin''' UI.<br />
-|Containers=* <span class="s1"></span>nexus:100.0.124.3419
+|Containers=*<span class="s1"></span>nexus:100.0.124.3419
-* <span class="s1"></span>nexus-100.0.1243419.tgz
+*<span class="s1"></span>nexus-100.0.1243419.tgz
 }}
 {{Issue
@@ Line 44: / Line 43: @@
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
 |LocalContent=The '''Digital Channels Admin''' UI does not restrict the user's access to the Standard Response, Field Codes, Field Values, and PII screens.
 }}

@@ Line 6: / Line 6: @@
 |PrivateEditionReleaseDate=2022-08-10
 |MixedModeReleaseDate=2022-08-03
-|Highlight=Administrators can now configure options in the '''Digital Channels Admin''' UI.
+|HighlightBoilerplateId=ae553573-9099-459c-98ee-001a2f532f6e
 |Highlight=Administrators can now configure options in the '''Digital Channels Admin''' UI.<br />
-'''AI Connector''' is available for select customers in Genesys Multicloud CX private edition.<br />
+|Containers=* <span class="s1"></span>nexus:100.0.124.3419
-|Containers=*nexus:100.0.124.3419
+* <span class="s1"></span>nexus-100.0.1243419.tgz
 }}
 {{Issue
@@ Line 49: / Line 46: @@
 }}
 {{Issue
 |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
-|LocalContent=Starting with this release, AI Connector is available for select customers in Genesys Multicloud CX private edition, as part of the Beta Program. Deployments on OpenShift Container Platform (OpenShift) and  Google Kubernetes Engine (GKE)  are supported.
+|NFBoilerplateId=6e881035-f78d-46e2-88eb-cfbadf133f06
 }}

@@ Line 9: / Line 9: @@
 '''AI Connector''' is available for select customers in Genesys Multicloud CX private edition.<br />
-|Containers=*athena:100.0.124.3419
+|Containers=*nexus:100.0.124.3419
 *athena-100.0.1243419.tgz
 }}

@@ Line 2: / Line 2: @@
 |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
 |JQL=issue in (NEXUS-9449 ,NEXUS-9451)
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 577e188b-36c5-4733-86a7-e1d0d6564aff, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2022-08-03
 |MixedModeReleaseDate=2022-08-03
-|Highlight=Administrators can now configure options in the '''Digital Channels Admin''' UI.<br />
+|Highlight=Administrators can now configure options in the '''Digital Channels Admin''' UI.
 }}
 {{Issue
@@ Line 40: / Line 45: @@
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
 |LocalContent=The '''Digital Channels Admin''' UI does not restrict the user's access to the Standard Response, Field Codes, Field Values, and PII screens.
 }}

@@ Line 34: / Line 34: @@
 (NEXUS-9296) (NEXUS-9133)
 }}
 {{Issue