https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FDigitalChannels%2F100.0.115.0188 2026-05-15T23:15:16Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/DigitalChannels/100.0.115.0188&diff=118330&oldid=prev 2022-04-11T19:46:08Z

<p>Created page with &quot;{{ComponentRN |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 |JQL=project = NEXUS AND issue = NEXUS-8142 OR issue = NEXUS-8144 OR issue = NEXUS-7588 OR issue = NEXUS-8479 O...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558<br /> |JQL=project = NEXUS AND issue = NEXUS-8142 OR issue = NEXUS-8144 OR issue = NEXUS-7588 OR issue = NEXUS-8479 OR issue = NEXUS-8290 OR issue = NEXUS-8454 OR issue = NEXUS-8610<br /> |DeploymentTypeId=577e188b-36c5-4733-86a7-e1d0d6564aff, 5439f1be-1868-4091-b058-1667389b6ce1<br /> |ReleaseDate=2022-04-11<br /> |MixedModeReleaseDate=2022-04-11<br /> |Highlight=Agents can now navigate to the original message and contact profile on Facebook and Twitter.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8610<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=The ability for agents to add attachments to any chat or social interaction can now be enabled or disabled.<br /> |LocalContent=The ability for agents to add attachments to any chat or social interaction can now be disabled at the tenant level. Contact Genesys to disable agent attachments.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8479<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Facebook page information and Twitter handle information is now included in Case Data to make it available in Agent Workspace.<br /> |LocalContent=Facebook page information and Twitter handle information for private messages is now displayed in Agent Workspace and included in interaction Case Data.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8454<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Additional API endpoints for manipulating the content of secure mail are now available.<br /> |LocalContent=Additional API endpoints for updating email content and attachments are now available in Secure Email API.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8290<br /> |Content=Rich Media is now supported for Standard Responses in reply message.<br /> |LocalContent=Rich Media is now supported for Standard Responses in reply messages in the new Digital Channels view.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8144<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Agents can now navigate to the original message and contact profile on Twitter. Contact Genesys to enable this feature.<br /> |LocalContent=Agents can now navigate to the original message and contact profile on Twitter. Contact Genesys to enable this feature.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8142<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Agents can now navigate to the original message and contact profile on Facebook. This feature is not supported for Facebook Messenger. Contact Genesys to enable this feature.<br /> |LocalContent=Agents can now navigate to the original message and contact profile on Facebook. This feature is not supported for Facebook Messenger. Contact Genesys to enable this feature.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-7588<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=Keywords in outgoing messages can now be redefined at the tenant level.<br /> |LocalContent=Keywords and replies associated with outbound messages can now be redefined at the tenant level.<br /> }}<br /> {{Issue<br /> |TicketNumber=NEXUS-8638<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |LocalContent=Disconnection followed by reconnection to the backend server no longer prevents new inbound chat messages from being displayed in the '''Conversation''' and '''Communication''' tabs.<br /> }}</div>

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