RN/DigitalChannels/100.0.111.8774 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:26Z

WikiSysop at 18:50, July 28, 2022

2022-07-28T18:50:04Z

WikiSysop at 14:09, March 30, 2022

2022-03-30T14:09:46Z

Mwest: Published

2022-02-18T19:51:21Z

Published

New page

{{ComponentRN
|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
|JQL=project = NEXUS AND issue = NEXUS-8041 OR issue = NEXUS-8228 OR issue = NEXUS-8133 OR issue = NEXUS-7589 OR issue = NEXUS-7587 OR issue = NEXUS-8069 OR issue = NEXUS-8169
|DeploymentTypeId=577e188b-36c5-4733-86a7-e1d0d6564aff, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-02-18
|MixedModeReleaseDate=2022-02-18
|Highlight=Supports Regular Expressions, case insensitivity, double whitespace, and customization for keywords.
}}
{{Issue
|TicketNumber=NEXUS-8228
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=In the Communication tab, agents can now download images in SMS messages by clicking the download button on the full-size image view. Previously, clicking the button did not download the image.
|LocalContent=In the '''Communication''' tab, agents can now download images in SMS messages by clicking the download button on the full-size image view. Previously, clicking the button did not download the image.
}}
{{Issue
|TicketNumber=NEXUS-8169
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|Content=\[ KNOWN ISSUE]:If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Workspace Agent Desktop.
|LocalContent=If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Agent Workspace.
}}
{{Issue
|TicketNumber=NEXUS-8133
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Digital Channels now displays attachment caption text for messages in the Twitter and Facebook channels.
|LocalContent=Attachment caption text is now displayed for Twitter and Facebook messages.
}}
{{Issue
|TicketNumber=NEXUS-8069
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[FIXED ISSUE]:Downloaded files from inbound WhatsApp message attachments that have captions now have the correct filename and extension.
|LocalContent=Downloaded files from inbound WhatsApp message attachments that have captions now have the correct filename and extension.
}}
{{Issue
|TicketNumber=NEXUS-8041
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Agents can now insert images from the Standard Response tab in Workspace Web Edition Agent Desktop Messaging interaction view.
|LocalContent=Images can now be inserted into chat messages from the '''Responses''' tab.
}}
{{Issue
|TicketNumber=NEXUS-7589
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Digital Channels now supports Regular Expressions for all types of keywords. For common keywords, Digital Channels now supports case insensitivity and double whitespaces.
|LocalContent=Regular Expressions are now supported for all types of keywords in inbound SMS messages. Case insensitivity and double whitespaces are supported for common keywords.
}}
{{Issue
|TicketNumber=NEXUS-7587
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=Digital Channels now supports custom types of keyword groups and messages on the record and batch levels.
|LocalContent=Custom types of keyword groups and messages are now supported on the record and batch levels for SMS messages.
}}
{{Issue
|TicketNumber=NEXUS-8349
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=When an agent downloads an attachment from a Twitter or Facebook message, the file name might contain caption text and have no file extension.

'''Workaround:''' The agent can rename the attachment file and add the appropriate file extension using one of the supported file types: *.jpg, *.png, or *.gif.
}}
{{Issue
|TicketNumber=NEXUS-8339
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=From the '''Responses''' tab, it is possible for an agent to insert a standard response containing one or more attachments that have an unsupported file type into a chat message. Messages with unsupported file types cannot be sent and attachments cannot be previewed. Currently, Digital Channels supports the following file types for attachments: *.jpg, *.png, and *.gif.
}}
{{Issue
|TicketNumber=NEXUS-8332
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|LocalContent=In some situations, Digital Channels might create more than one interaction for a single message from a contact.
}}
{{Issue
|TicketNumber=NEXUS-8192
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=When a chat session is created, custom attributes can now be added to the user data to aid in contact identification.
}}

@@ Line 35: / Line 35: @@
 |TicketNumber=NEXUS-8041
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=Agents can now insert images from the Standard Response tab in Workspace Web Edition Agent Desktop Messaging interaction view.
+|Content=Agents can now insert images from the Standard Response tab in Workspace Web Edition Agent Workspace Messaging interaction view.
 |LocalContent=Images can now be inserted into chat messages from the '''Responses''' tab.
 }}

@@ Line 17: / Line 17: @@
 |TicketNumber=NEXUS-8169
 |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
-|Content=\[ KNOWN ISSUE]:If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Workspace Agent Desktop.
+|Content=\[ KNOWN ISSUE]:If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Agent Workspace.
 |LocalContent=If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Agent Workspace.
 }}

@@ Line 4: / Line 4: @@
 |DeploymentTypeId=577e188b-36c5-4733-86a7-e1d0d6564aff, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2022-02-18
 |MixedModeReleaseDate=2022-02-18
 |Highlight=Supports Regular Expressions, case insensitivity, double whitespace, and customization for keywords.