WikiSysop at 17:30, May 27, 2022

2022-05-27T17:30:42Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=b9e5e9d4-37a0-4fa2-87a3-957773249c9b |JQL=project = DES and sprint = 10058 and fixVersion ~ "100.0.202.*" AND (labels is EMPTY OR labels not in (no_..."

2022-04-16T08:00:27Z

Created page with "{{ComponentRN |ComponentId=b9e5e9d4-37a0-4fa2-87a3-957773249c9b |JQL=project = DES and sprint = 10058 and fixVersion ~ "100.0.202.*" AND (labels is EMPTY OR labels not in (no_..."

New page

{{ComponentRN
|ComponentId=b9e5e9d4-37a0-4fa2-87a3-957773249c9b
|JQL=project = DES and sprint = 10058 and fixVersion ~ "100.0.202.*" AND (labels is EMPTY OR labels not in (no_rn, regression))
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-04-15
|Highlight=New '''Universal Queue''' option on the '''Route Digital''' block.
}}
{{Issue
|TicketNumber=DES-12609
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=(placeholder)
|LocalContent=The '''Route Digital''' block has a new routing option called '''Universal Queue (iWD)'''. This option enables Designer to route interactions sent from the Designer application to the '''Universal Queue''' in iWD Workload Manager.
|SupportingDocumentation={{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=Route|anchor=RoutingTab|display text=Routing tab}}
}}
{{Issue
|TicketNumber=DES-13013
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=(placeholder)
|LocalContent=For chat interactions, the '''Menu''' block now assigns a unique ID (DTMF code) to each Quick Reply option. This ID can then be used to support accessibility features, such as reading menu options to customers who are using screen readers.
}}
{{Issue
|TicketNumber=DES-12885
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=You can now use the '''setAttributes''' function to add arbitrary key-value pairs to the Session Detail Record (SDR).
}}
{{Issue
|IssueCategoryId=fb5466cd-c57c-4def-9436-dbf18e51694c
|LocalContent=When Designer is upgraded to a new version, certain changes take effect immediately while others require additional actions to be taken before they take effect. See {{Link-AnywhereElse|product=DES|version=Current|manual=Designer|topic=UpgradeNotes}} for more information.
}}
{{Issue
|TicketNumber=DES-12943
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Designer no longer generates an error when a No Input event is sent to the bot but no context has been defined in the Bot block.
|LocalContent=Designer no longer generates an error when a '''No Input''' event is sent to the bot provider and the value of the context variable sent by the '''Bot''' block is '''undefined'''.
}}
{{Issue
|TicketNumber=DES-12912
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=For Dialogflow CX bots, barge-in now works correctly for multiple tts segments when the voicebot turn is invoked by context.
|LocalContent=For Dialogflow CX bots, barge-in for TTS segments now works correctly when initial message based entry is used. Previously, barge-in was not working as expected if TTS segments had mixed barge-in settings (for example, some TTS segments cannot be interrupted, but others can) and initial message based entry was used.
}}
{{Issue
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=In Analytics, Designer now correctly retains the settings for custom date ranges.
|LocalContent=The following issues are fixed in Designer Analytics:

*The settings for custom date ranges are now retained if the view changes. (DES-12877)
*Filters are now applied correctly. (DES-12839)
*The '''Add Panel''' window is now displayed correctly. (DES-12742)
*The ability to generate a histogram panel to display '''Avg/Mean''' values is now working correctly. (DES-12671)
*The ability to pin or unpin a query is now working correctly. (DES-12670)
*The '''Configuration''' window no longer freezes when a tab was selected. (DES-12359)
*On the '''Durations''' dashboard, the '''Duration by App''' report now displays correctly. (DES-12358)
*On the '''Summary''' dashboard, Designer now retains the filtering queries set for the '''Disposition by App''' panel. Previously, these queries were not retained when viewing the '''Session Detail Record (SDR)''' dashboard. (DES-12634)
}}
{{Issue
|TicketNumber=DES-12862
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=When a search is performed on the Data Tables page, Designer can do an extended search and return results based on the following data types and values:* String* Integer* Numeric* Skill Expression* Time Zone* AnnouncementSearch results will not be returned for the following data types or values:* Business Hours* Callback* Country* Enumerated* Date and time range* Boolean
|LocalContent=The ability to perform an extended search from the '''Data Tables''' page to include content of tables in the search scope can now be enabled upon special request. By default, search is limited to the data table name, ID, and tags in order to optimize system performance. For information about enabling this in your environment, contact your Genesys representative.
}}
{{Issue
|TicketNumber=DES-12856
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=For Dialogflow CX bots, the barge-in setting is now initialized correctly.
|LocalContent=For Dialogflow CX bots that are enabled for barge-in in the bot provider account settings, Designer now initializes barge-in settings correctly if '''Use barge-in bot settings from bot''' is enabled in the '''Bot''' block. The barge-in settings of the bot take effect even if '''Disable Barge In''' is also selected in the '''Bot''' block.
}}
{{Issue
|TicketNumber=DES-12802
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Designer has improved the way it handles multiple concurrent requests to modify audio collections (for example, multiple users editing the audio files at the same time).
|LocalContent=Designer has improved the way it handles multiple concurrent requests to modify audio collections. For example, during collaborations when multiple users are editing the audio files at the same time.
}}
{{Issue
|TicketNumber=DES-12772
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260
|Content=You may see get disconnected from Designer while using a Route Call or Route Agent block with a large number virtual queues (3000 or more). Workaround : Switch options in blocks slowly and give the browser time to process the large number of queues. Firefox works much better than Chrome and does not exhibit the same issue.
|LocalContent=You might get disconnected from Designer while using a '''Route Call''' or '''Route Agent''' block that contains a large number of virtual queues (3000 or more).
'''Workaround:''' Switch options in blocks slowly, to give the browser time to process the large number of queues. Firefox seems to handle this better than Chrome and does not exhibit this issue.
}}
{{Issue
|TicketNumber=DES-12700
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=When invoking a bot interaction with an event or initial message, Designer now effectively clears the queue of prompts that are waiting to be played before adding any new prompts to the queue. This ensures that any prompts added after the queue has been cleared contain updated values (e.g. for options such as barge-in, which uses the barge-in value when the prompt is queued, not played). Previously, this queue clearing ability was not available for interactions triggered by events or initial messages.
|LocalContent=When invoking a bot interaction with an event or initial message, Designer now effectively clears the queue of prompts that are waiting to be played before adding any new prompts to the queue. This ensures that any prompts added after the queue has been cleared contain updated values (e.g. for options such as barge-in, which uses the barge-in value when the prompt is queued, not played). Previously, Designer did not clear the queue for interactions triggered by events or initial messages.
}}
{{Issue
|TicketNumber=DES-12691
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=When a media collection is republished after changes were made, Designer now correctly reflects the changes in the Manage Languages window.
|LocalContent=When a media collection is republished after changes were made, Designer now correctly reflects the changes in the '''Manage Languages''' window.
}}
{{Issue
|TicketNumber=DES-12644
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=On the Menu block, the Accept only the digits set in this variable option is now supported for chat.
|LocalContent=On the '''Menu''' block, the '''Accept only the digits set in this variable''' option is now also supported for chat. Previously, this option was only available for voice interactions.
}}
{{Issue
|TicketNumber=DES-12546
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=For Dialogflow ES bots that are using the streaming option, Designer now includes the context when sending a no input event.
|LocalContent=For Dialogflow ES bots that are using the audio streaming option, Designer now includes the context when sending a '''No Input''' event.
}}

@@ Line 58: / Line 58: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=When a search is performed on the Data Tables page, Designer can do an extended search and return results based on the following data types and values:* String* Integer* Numeric* Skill Expression* Time Zone* AnnouncementSearch results will not be returned for the following data types or values:* Business Hours* Callback* Country* Enumerated* Date and time range* Boolean
-|LocalContent=The ability to perform an extended search from the '''Data Tables''' page to include content of tables in the search scope can now be enabled upon special request. By default, search is limited to the data table name, ID, and tags in order to optimize system performance. For information about enabling this in your environment, contact your Genesys representative.
+|LocalContent=To optimize system performance, the search function on the '''Data Tables''' page only looks for matches in data table '''Names''', '''IDs''', and '''Tags'''; it does not search the contents of individual data tables. By special request, the search can be extended to include data table contents, but with the understanding that this can have a negative impact on system performance. If you choose to enable this extended search capability in your environment, Genesys strongly recommends that you consider this choice to be permanent, and to not request this change if optimal system performance is preferred.
 }}
 {{Issue

RN/Designer/100.0.202.0006 - Revision history

WikiSysop at 17:30, May 27, 2022

WikiSysop: Created page with "{{ComponentRN |ComponentId=b9e5e9d4-37a0-4fa2-87a3-957773249c9b |JQL=project = DES and sprint = 10058 and fixVersion ~ "100.0.202.*" AND (labels is EMPTY OR labels not in (no_..."