RN/Callback/100.0.005.0101 - Revision history

WikiSysop at 10:00, May 4, 2023

2023-05-04T10:00:48Z

WikiSysop at 09:30, May 4, 2023

2023-05-04T09:30:45Z

WikiSysop at 15:30, April 13, 2023

2023-04-13T15:30:49Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=e6de2642-136b-4d94-ac3f-724e317bcbc8 |JQL=key=GES-3107 or key=GES-3123 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b0..."

2023-04-13T06:30:51Z

Created page with "{{ComponentRN |ComponentId=e6de2642-136b-4d94-ac3f-724e317bcbc8 |JQL=key=GES-3107 or key=GES-3123 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b0..."

New page

{{ComponentRN
|ComponentId=e6de2642-136b-4d94-ac3f-724e317bcbc8
|JQL=key=GES-3107 or key=GES-3123
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2023-04-19
|Highlight=Resolved issues.
}}
{{Issue
|TicketNumber=GES-3123
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=(Open-For API) When it is within Immediate Offer Time and no agents are logged in, querying open-for API with “returnWithinImmediateOfferTime” set to “true” now correctly returns “isWithinImmediateOfferTime“ as “true”.
|LocalContent=When it is within ''<code>Immediate Offer Time</code>'' and no agents are logged in, querying the openFor API with <code>returnWithinImmediateOfferTime</code> set to ''true'', now correctly returns <code>isWithinImmediateOfferTime</code> as ''true''.
}}
{{Issue
|TicketNumber=GES-3107
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=(Web callback) When creating an immediate callback with “alwaysCheckCapacity” and “checkWithinImmediateOfferTime” both set to true, calls snoozed or on hold are now counted towards the EWT calculation.
|LocalContent=When creating an immediate callback with both <code>alwaysCheckCapacity</code> and <code>checkWithinImmediateOfferTime</code> set to ''true'' in Web Callback, calls snoozed or on hold are now counted towards the EWT calculation.
}}
{{Issue
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Third-party dependency updates to maintain security and reliability.
}}

@@ Line 10: / Line 10: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=(Open-For API) When it is within Immediate Offer Time and no agents are logged in, querying open-for API with “returnWithinImmediateOfferTime” set to “true” now correctly returns “isWithinImmediateOfferTime“ as “true”.
-|LocalContent=The Open-For API has a parameter, <code>returnWithinImmediateOfferTime</code>, which indicates that the API caller would like to know if it is currently within this Virtual Queue's immediate offer hours. Changes have been made so that the API responds correctly regardless of whether there are currently any agents logged in. This parameter is in the response body:  <code>isWithinImmediateOfferTime</code>. For example, if there are no agents logged into a particular VQ but it is within the immediate offers hours for the VQ,  the response body parameter, <code>isWithinImmediateOfferTime</code>, is set to ''true'', indicating it is within the VQ's immediate offer hours.
+|LocalContent=The Open-For API has a parameter, <code>returnWithinImmediateOfferTime</code>, which indicates that the API caller would like to know if it is currently within this Virtual Queue's immediate offer hours. Changes have been made so that the API responds correctly regardless of whether there are currently any agents logged in. The <code>isWithinImmediateOfferTime</code> parameter is in the response body. For example, if there are no agents logged into a particular VQ but it is within the immediate offers hours for the VQ,  the response body parameter, <code>isWithinImmediateOfferTime</code>, is set to ''true'', indicating it is within the VQ's immediate offer hours.
 }}
 {{Issue

@@ Line 3: / Line 3: @@
 |JQL=key=GES-3107 or key=GES-3123
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
-|ReleaseDate=2023-04-19
+|ReleaseDate=2023-04-27
 |Highlight=Resolved issues.
 }}