RN/Callback/100.0.002.2105 - Revision history

WikiSysop at 18:46, September 27, 2022

2022-09-27T18:46:17Z

WikiSysop at 01:00, July 19, 2022

2022-07-19T01:00:51Z

WikiSysop at 20:00, April 14, 2022

2022-04-14T20:00:33Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=e6de2642-136b-4d94-ac3f-724e317bcbc8 |JQL=issue = GES-2690 |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a |ReleaseDate=2022-03-17 |PrivateEd..."

2022-04-07T20:00:45Z

Created page with "{{ComponentRN |ComponentId=e6de2642-136b-4d94-ac3f-724e317bcbc8 |JQL=issue = GES-2690 |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a |ReleaseDate=2022-03-17 |PrivateEd..."

New page

{{ComponentRN
|ComponentId=e6de2642-136b-4d94-ac3f-724e317bcbc8
|JQL=issue = GES-2690
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2022-03-17
|PrivateEditionReleaseDate=2022-03-17
|Highlight=*{{PrivateEditionBoilerplate|Boilerplate=single-ns}}
*Support for the '''enableServiceLinks''' Helm chart option.
*GES now supports the use of Redis in cluster mode.
*Support for a new Prometheus metric for monitoring the database connection.
*The '''Number of Agents''' column has been added to the '''Callback Queues''' page in the Callback UI.
*Updates to the Estimated Wait Time API.
*Updates to the '''Callback Developer''' role.
*System-level and performance improvements.
*{{SecurityBoilerplate|Boilerplate=NodeHighlight}}
}}
{{Issue
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|LocalContent=As of March 17, 2022, all new features and resolved issues in GES version 9.0.051.00 are now also available for Private Edition.
}}
{{Issue
|TicketNumber=GES-2690
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|LocalContent=Support for deploying the Genesys Engagement Service (GES) in a single namespace with other private edition services has been implemented. No configuration changes are required to enable this alternative deployment scenario.
}}
{{Issue
|TicketNumber=GES-2717
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|LocalContent=GES now supports the use of Redis in cluster mode.
}}
{{Issue
|TicketNumber=GES-2830
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|LocalContent=Genesys Engagement Service now includes a Prometheus gauge called DB_STATUS. The gauge is set to 1 when the database connection is down.
}}
{{Issue
|TicketNumber=GES-2941
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|LocalContent=Genesys Engagement Service (GES) now includes the '''enableServiceLinks''' Helm chart option in the <tt>deployment</tt> section of the '''values.yaml''' file. Use the new option to control whether service information is added to environment variables or not. Valid values are <tt>true</tt> and <tt>false</tt>. The default value is <tt>false</tt>.
}}
{{Issue
|TicketNumber=GES-2579
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=This release includes system-level enhancements.
}}
{{Issue
|TicketNumber=GES-2778
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=A new column has been added to the table on the '''Callback Queues''' page in the Callback UI. The new column displays the number of agents in each virtual queue.
}}
{{Issue
|TicketNumber=GES-2779
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=In previous releases, calls on hold were excluded from the Estimated Wait Time calculation. To control that behavior, this release introduces an optional parameter called '''include-calls-on-hold''' in the Estimated Wait Time API.

When the new parameter is set to <tt>true</tt>, the estimated duration for the calls on hold (such as snoozed callbacks) is included in the Estimated Wait Time calculation.

When the parameter is set to <tt>false</tt> or is not set, calls on hold are excluded from the Estimated Wait Time calculation.
}}
{{Issue
|TicketNumber=GES-2903
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent=Improvements have been made to the overall system performance; the system more efficiently processes Estimated Wait Time (EWT) API requests when multiple virtual queues are included in a single EWT API request.
}}
{{Issue
|TicketNumber=GES-2806
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=If there are more than 5000 callbacks with the same desired time, only the first 5000 retrieved are displayed in the Callback UI. Once that limit is reached, the UI stops trying to load more and displays a message to let you know that there are actually more than 5000 callbacks with that same desired time.

Previously in this scenario, the Callback UI continuously tried to load more callback records, despite having a display limit of 5000.
}}
{{Issue
|TicketNumber=GES-2824
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=The Estimated Wait Time API has been updated. Now, when querying EWT using <tt>mode=mode3</tt>, the API returns EWT=0 if there are agents ready to handle interactions.

Due to current limitations, the EWT API is unable to determine if there are any agents ready and sitting idle in either <tt>mode=mode1</tt> or <tt>mode=mode2</tt>.
}}
{{Issue
|TicketNumber=GES-2835
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=An issue has been fixed that sometimes prevented users in the '''Callback Developer''' role from accessing the '''Developer''' menu in the Callback UI.
}}
{{Issue
|TicketNumber=GES-2877
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Previously, when a callback virtual queue used Business Hours that included an exception and the exception referred to Special Days for which no date range(s) was enabled, then GES generated an error when querying the office hours of that callback virtual queue. This issue has been fixed.
}}
{{Issue
|TicketNumber=GES-2715
|IssueCategoryId=c749afa5-fd21-49e4-83d4-0e6ebd8ed618
|LocalContent={{SecurityBoilerplate|Boilerplate=NodeDescription}}
}}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-03-17
 |PrivateEditionReleaseDate=2022-03-17
-|HighlightBoilerplateId=60d0a7d6-4d4c-496a-9743-f2bdb052b000
+|HighlightBoilerplateId=60d0a7d6-4d4c-496a-9743-f2bdb052b000, ae553573-9099-459c-98ee-001a2f532f6e
 |Highlight=*{{PrivateEditionBoilerplate|Boilerplate=single-ns}}
 *Support for the '''enableServiceLinks''' Helm chart option.
@@ Line 96: / Line 96: @@
 |IssueCategoryId=c749afa5-fd21-49e4-83d4-0e6ebd8ed618
 |LocalContent={{SecurityBoilerplate|Boilerplate=NodeDescription}}
 }}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-03-17
 |PrivateEditionReleaseDate=2022-03-17
 |Highlight=*{{PrivateEditionBoilerplate|Boilerplate=single-ns}}
 *Support for the '''enableServiceLinks''' Helm chart option.
@@ Line 14: / Line 15: @@
 *System-level and performance improvements.
 *{{SecurityBoilerplate|Boilerplate=NodeHighlight}}
 }}
 {{Issue
@@ Line 47: / Line 52: @@
 |TicketNumber=GES-2778
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=A new column has been added to the table on the '''Callback Queues''' page in the Callback UI. The new column displays the number of agents in each virtual queue.
+|LocalContent=A new column has been added to the table on the '''Callback Queues''' page in the Callback UI. The new column displays the number of agents in each virtual queue. The new column has been added for your convenience only; it might not always match what you see in Pulse. If there are ever any discrepancies between the Callback UI and Pulse, Pulse is always the most accurate source.
 }}
 {{Issue

@@ Line 17: / Line 17: @@
 {{Issue
 |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
-|LocalContent=As of March 17, 2022, all new features and resolved issues in GES version 9.0.051.00 are now also available for Private Edition.
+|LocalContent=As of March 17, 2022, all new features and resolved issues in {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Callback|anchor=Callback-9.0.051.00|display text=Callback version 9.0.051.00}} are now also available for Private Edition.
 }}
 {{Issue