WikiSysop at 12:30, March 31, 2022

2022-03-31T12:30:32Z

Uma.jayakumar.IX: Published

2022-03-28T11:49:57Z

Published

New page

{{ComponentRN
|ComponentId=62c5395c-5705-46b6-b8c3-c27d62466325
|JQL=project = CBILL AND fixVersion = 100.0.003.0001 AND labels = PE_RNs
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2022-03-25
|PrivateEditionReleaseDate=2022-03-25
|Highlight=Support for Elasticsearch v7.0 to support Genesys Interaction Recording (GIR) metrics and other improvements.
}}
{{Issue
|TicketNumber=CBILL-5366
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=The rounding algorithm in Billing Data Server (BDS) is improved to group the events by *Source Unique ID* before summarizing the duration in ASR/TTR minutes.
|LocalContent=The rounding algorithm in Billing Data Server (BDS) is improved to group the events by '''Source Unique ID''' before summarizing the duration in ASR/TTR minutes.
}}
{{Issue
|TicketNumber=CBILL-5355
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=BDS now supports Elasticsearch v7.0 for Genesys Interaction Recording (GIR) metrics.
|LocalContent=BDS now supports Elasticsearch v7.0 for Genesys Interaction Recording (GIR) metrics.
}}
{{Issue
|TicketNumber=CBILL-5303
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=The Statistics.py script no longer gives an error when encryption is enabled. Previously, an error occurred when the transform files were encrypted.To resolve this issue, a new option -decrypt has been added to the Statistics.py script to decrypt the encrypted transform files.
|LocalContent=The '''Statistics.py''' script no longer gives an error when encryption is enabled. Previously, an error occurred when the transform files were encrypted. <br>
To resolve this issue, a new option '''-decrypt''' has been added to the '''Statistics.py''' script to decrypt the encrypted transform files.
}}
{{Issue
|TicketNumber=CBILL-5256
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=A new parameter *MULTICLOUD_EXTRACT_IVR_FILTER* is added to the *gvars.py* file, which when enabled extracts records based on *ivr_usage_profiles*. By default, the *MULTICLOUD_EXTRACT_IVR_FILTER* parameter is set to *true*.
|LocalContent=A new parameter '''MULTICLOUD_EXTRACT_IVR_FILTER''' is added to the '''gvars.py''' file, which when enabled extracts records based on '''ivr_usage_profiles'''. By default, the '''MULTICLOUD_EXTRACT_IVR_FILTER''' parameter is set to '''false'''.
}}
{{Issue
|TicketNumber=CBILL-5238
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=BDS now updates the BDS_REGION table in Genesys Customer Experience Insights (GCXI) with the new regions added to the configuration file (Config.json). The region values from the BDS_REGION table are displayed in GCXI reports.
|LocalContent=BDS now updates the '''BDS_REGION''' table in Genesys Info Mart (GIM) with the new regions added to the configuration file ('''Config.json'''). The region values from the '''BDS_REGION''' table are displayed in the Genesys CX Insights (GCXI) reports.
}}
{{Issue
|TicketNumber=CBILL-5156
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=To improve performance, BDS now implements multithreading capability while extracting data from sources such as GIM, GVP, and so on. In the single tenant configuration for BDS, multithreading allows to have one thread for one data source which significantly reduces the data extraction time.
|LocalContent=To improve performance, BDS now implements multithreading capability while extracting data from sources such as Genesys Voice Platform (GVP), GIM, and so on. In the single tenant configuration for BDS, multithreading allows to have one thread for one data source which significantly reduces the data extraction time.
}}
{{Issue
|TicketNumber=CBILL-5155
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=Performance improvements have been made in the transformation process of GVP ASR/TTS metrics.
|LocalContent=Performance improvements have been made in the transformation process of GVP ASR/TTS metrics.
}}
{{Issue
|TicketNumber=CBILL-5108
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=During the Transform stage, BDS now applies a dedicated process for each metric instead of applying a single process for all metrics in order to improve the performance.
|LocalContent=During the Transform stage, BDS now applies a dedicated process for each metric instead of applying a single process for all metrics in order to improve the performance.
}}
{{Issue
|TicketNumber=CBILL-5077
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=A new metric *bds_extract_\{name}_rows_amount* is added to show the number of rows extracted for the dataset from their data source such as GIM, GVP, and GIR. In the parameter name, <nowiki>\name</nowiki> indicates the name of the dataset, for example, sm_fact. The resulting value is sent to Prometheus through Pushgateway for further monitoring purposes.An example output looks like the following:The "bds_extract_sm_fact_rows_amount" has been added to the PushGateway with value "1124"
|LocalContent=A new metric <tt>bds_extract_\{name}_rows_amount</tt> is added to show the number of rows extracted for the dataset from their data source such as GIM, GVP, and GIR. In the parameter name, <tt>\{name}</tt> indicates the name of the dataset, for example, '''sm_fact'''. The resulting value can be sent to Prometheus (for example, through Pushgateway) for further monitoring purposes. <br>
An example output looks like the following: <br>
''The "bds_extract_sm_fact_rows_amount" has been added to the PushGateway with value "1124"''
}}
{{Issue
|TicketNumber=CBILL-4585
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
|Content=Billing Data Server (BDS) provides values for specific metrics and attributes to the Genesys CX Insights Reporting (GCXI) tool to generate the following reports in the *GCXI > Billing Data* folder:* Inbound Voice report* IVR Usage reportThe metrics shared are:* Seats Voice Concurrent* Seats Voice* GVP Minutes* GVP PortsThe attributes shared are:* Business Unit* Metric* Region* Start Date Time Key
|LocalContent=BDS provides values for specific metrics and attributes to the Genesys CX Insights Reporting (GCXI) tool to generate the following reports in the '''GCXI''' > '''Billing Data''' folder:

*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIInbndVce}}
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIIVRUsage}}

The metrics shared are:

*Seats Voice Concurrent
*Seats Voice
*GVP Minutes
*GVP Ports

The attributes shared are:

*Business Unit
*Metric
*Region
*Start Date Time Key
}}

@@ Line 3: / Line 3: @@
 |JQL=project = CBILL AND fixVersion = 100.0.003.0001 AND labels = PE_RNs
 |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
-|ReleaseDate=2022-03-25
+|ReleaseDate=2022-03-31
-|PrivateEditionReleaseDate=2022-03-25
+|PrivateEditionReleaseDate=2022-03-31
 |Highlight=Support for Elasticsearch v7.0 to support Genesys Interaction Recording (GIR) metrics and other improvements.
 }}
 {{Issue
@@ Line 70: / Line 76: @@
 |LocalContent=BDS provides values for specific metrics and attributes to the Genesys CX Insights Reporting (GCXI) tool to generate the following reports in the '''GCXI''' &gt; '''Billing Data''' folder:
-*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIInbndVce}}
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIInbndVce|display text=Inbound Voice User Report}}
-*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIIVRUsage}}
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIIVRUsage|display text=IVR Usage Report}}
 The metrics shared are:

RN/BillingData Service (BDS)/100.0.003.0029 - Revision history

WikiSysop at 12:30, March 31, 2022

Uma.jayakumar.IX: Published