RN/AgentWorkspace/9.0.000.97 - Revision history

WikiSysop at 16:00, September 14, 2022

2022-09-14T16:00:53Z

WikiSysop at 18:16, September 7, 2022

2022-09-07T18:16:09Z

WikiSysop at 15:00, September 1, 2022

2022-09-01T15:00:53Z

WikiSysop at 18:01, August 31, 2022

2022-08-31T18:01:05Z

WikiSysop at 15:46, August 29, 2022

2022-08-29T15:46:05Z

WikiSysop at 22:46, August 25, 2022

2022-08-25T22:46:18Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = "wwe-august-22" |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a |ReleaseDate=2022-08-25 |P..."

2022-08-25T22:01:21Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = "wwe-august-22" |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a |ReleaseDate=2022-08-25 |P..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = "wwe-august-22"
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2022-08-25
|PrivateEditionReleaseDate=2022-08-25
|Highlight=Resolved issue and improvements.
}}
{{Issue
|TicketNumber=WWE-1392
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure] \[Private]:Agent Workspace now supports a scrollbar in the Voicemail area to enable agents to access all voicemail boxes. Previously, if there were a large number of voicemail boxes, some were not displayed.
|LocalContent=Agent Workspace now supports a scrollbar in the '''Voicemail''' area to enable agents to access all voicemail boxes. Previously, if there were a large number of voicemail boxes, some were not displayed.
}}
{{Issue
|TicketNumber=WWE-1333
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure] \[Private]:An attached data value of type ENUM is now correctly removed from the Case Information drop-down list in the following scenario: The value of the attached data is not configured to be in the list of selectable values, and an agent selects a value from the list other than the attached data value.Previously, the attached data value was added to the list when the agent opened the list and then the value was not removed from the list after the agent selected one of the configured values.
|LocalContent=An attached data value of type ENUM is now correctly removed from the '''Case Information''' drop-down list in the following scenario: The value of the attached data is not configured to be in the list of selectable values, and an agent selects a value from the list other than the attached data value. Previously, the attached data value was added to the list when the agent opened the list and then the value was not removed from the list after the agent selected one of the configured values.
}}
{{Issue
|TicketNumber=WWE-1288
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure]:In the Contact Directory search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, in some environments where the search result columns displayed and contact attributes displayed had different value, search results could be removed from the Search Results view if an agent selected a result.\[Private]:In the Contact Directory search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, if the values of the ‘contact.directory-displayed-columns' and 'contact-displayed-attributes’ options had different custom attributes, results were removed from the Search Results view if an agent selected a result.
|LocalContent=In the '''Contact Directory''' search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, in some environments where the search result columns displayed and contact attributes displayed had different value, search results could be removed from the '''Search Results''' view if an agent selected a result.
}}
{{Issue
|TicketNumber=WWE-256
|Content=\[SCAPI]:Service Client API (SCAPI) now supports contact information for interactions. The *CONTACT_CHANGED* interaction event is added to support contact information. The *contact* object is also added, exposing the following properties:* firstName* lastName* displayName\[WWE]: NA
|LocalContent=\[SCAPI]:Service Client API (SCAPI) now supports contact information for interactions. The *CONTACT_CHANGED* interaction event is added to support contact information. The *contact* object is also added, exposing the following properties:* firstName* lastName* displayName\[WWE]: NA
}}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-08-31
 |PrivateEditionReleaseDate=2022-08-25
 |Highlight=Resolved issue and improvements.
-|Containers=* wwe-nginx-9.0.6.tgz
+|Containers=*wwe-nginx-9.0.6.tgz
-* gws-ui-workspace:9.0.000.97
+*gws-ui-workspace:9.0.000.97
 }}
 {{Issue
@@ Line 36: / Line 37: @@
 |Content=\[SCAPI]:Service Client API (SCAPI) now supports contact information for interactions. The *CONTACT_CHANGED* interaction event is added to support contact information. The *contact* object is also added, exposing the following properties:* firstName* lastName* displayName\[WWE]: NA
 |LocalContent=\[SCAPI]:Service Client API (SCAPI) now supports contact information for interactions. The *CONTACT_CHANGED* interaction event is added to support contact information. The *contact* object is also added, exposing the following properties:* firstName* lastName* displayName\[WWE]: NA
 }}

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=labels = "wwe-august-22"
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2022-08-31
 |PrivateEditionReleaseDate=2022-08-25

@@ Line 27: / Line 27: @@
 |TicketNumber=WWE-1288
 |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
-|LocalContent=In the '''Contact Directory''' search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, if the values of the ‘contact.directory-displayed-columns' and 'contact-displayed-attributes’ options had different custom attributes, results were removed from the '''Search Results''' view if an agent selected a result.
+|LocalContent=In the '''Contact Directory''' search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, if the values of the '''contact.directory-displayed-columns''' and '''contact-displayed-attributes''' options had different custom attributes, results were removed from the '''Search Results''' view if an agent selected a result.
 }}
 {{Issue

@@ Line 21: / Line 21: @@
 {{Issue
 |TicketNumber=WWE-1288
 |Content=\[WWE]\[AWS] \[Azure]:In the Contact Directory search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, in some environments where the search result columns displayed and contact attributes displayed had different value, search results could be removed from the Search Results view if an agent selected a result.\[Private]:In the Contact Directory search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, if the values of the ‘contact.directory-displayed-columns' and 'contact-displayed-attributes’ options had different custom attributes, results were removed from the Search Results view if an agent selected a result.
 |LocalContent=In the '''Contact Directory''' search results, contact attribute values are no longer removed from the display when an agent selects a contact. Previously, in some environments where the search result columns displayed and contact attributes displayed had different value, search results could be removed from the '''Search Results''' view if an agent selected a result.
 }}
 {{Issue