RN/AgentWorkspace/100.0.010.0196 - Revision history

WikiSysop at 14:30, February 7, 2024

2024-02-07T14:30:37Z

WikiSysop at 18:00, January 17, 2024

2024-01-17T18:00:43Z

WikiSysop at 10:00, January 11, 2024

2024-01-11T10:00:44Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=project = WWE AND labels = wwe-january-24 ORDER BY created DESC |DeploymentTypeId=8b480b3c-2733-433a-9166-..."

2024-01-11T09:30:42Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=project = WWE AND labels = wwe-january-24 ORDER BY created DESC |DeploymentTypeId=8b480b3c-2733-433a-9166-..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=project = WWE AND labels = wwe-january-24 ORDER BY created DESC
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2024-01-11
|PrivateEditionReleaseDate=2024-01-11
|Highlight=Resolved issues.
}}
{{Issue
|TicketNumber=WWE-4164
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][Azure][Private]:Agent Workspace can play tone during the application does not have the focus or the window is minimized for the the first time.
|LocalContent=Agent Workspace now plays ringtone when the application is not in focus or the window is minimized for the first time.
}}
{{Issue
|TicketNumber=WWE-4172
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
|Content=[WWE]:[Private]:Agent Workspace can now avoid logout requests per media by setting *logout.remove-media.enable* and *outbound.remove-media-on-exit.enable* options to false.
|LocalContent='''For Private Edition''', Agent Workspace now avoids logout requests per media by setting '''logout.remove-media.enable''' and '''outbound.remove-media-on-exit.enable''' options to <code>false</code>.
}}
{{Issue
|TicketNumber=WWE-3947
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS] [Azure] [Private]:Handling of ringtones played by Agent Workspace has been improved. Previously, if Agent received several ringing interactions simultaneously, one bell was played indefinitely. Moreover, if one sound is interrupted by another, we now resume the first sound.
|LocalContent=Ringtone handling has been improved in Agent Workspace. Previously, if an agent received several ringing interactions simultaneously, a specific ring tone was played indefinitely.
}}
{{Issue
|TicketNumber=GAPI-37892
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Agent Workspace can now support Callback in a multi-region environment. Contact your Genesys Representative to enable this feature.

'''For Private Edition''', to enable this feature, set the value of the '''service.callback.authorization''' option to <code>ccid</code> in the '''workspace-service''' section.
}}

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=project = WWE AND labels = wwe-january-24 ORDER BY created DESC
-|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a, 5439f1be-1868-4091-b058-1667389b6ce1
-|ReleaseDate=2024-01-16
+|ReleaseDate=2024-02-06
 |PrivateEditionReleaseDate=2024-01-11
 |Highlight=Resolved issues.

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=project = WWE AND labels = wwe-january-24 ORDER BY created DESC
-|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a
+|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a
-|ReleaseDate=2024-01-11
+|ReleaseDate=2024-01-16
 |PrivateEditionReleaseDate=2024-01-11
 |Highlight=Resolved issues.
-|Containers=* wwe-nginx-100.0.2.tgz
+|Containers=*wwe-nginx-100.0.2.tgz
-* ui:100.0.010.0196
+*ui:100.0.010.0196
 <br />
@@ Line 33: / Line 33: @@
 |TicketNumber=GAPI-37892
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|LocalContent=Agent Workspace can now support Callback in a multi-region environment. Contact your Genesys Representative to enable this feature.
+|LocalContent=Agent Workspace now supports Callback in a multi-region environment. Contact your Genesys Representative to enable this feature.
 '''For Private Edition''', to enable this feature, set the value of the '''service.callback.authorization''' option to <code>ccid</code> in the '''workspace-service''' section.
 }}