https://all.docs.genesys.com/index.php?action=history&feed=atom&title=RN%2FAgentWorkspace%2F100.0.009.0131 2026-04-10T08:31:14Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=RN/AgentWorkspace/100.0.009.0131&diff=132562&oldid=prev 2023-11-03T11:30:37Z

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WikiSysop https://all.docs.genesys.com/index.php?title=RN/AgentWorkspace/100.0.009.0131&diff=132467&oldid=prev 2023-10-19T15:30:45Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:30, October 19, 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2" >Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|ComponentId=acaca529-aedd-4820-8557-4966ab8490db</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; 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color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|LocalContent='''For Private Edition''', Agent Workspace now displays the chat transcript and allows to send messages for active chat interaction opened from history (requires permissions, set the option '''privilege.contact.can-open.chat.from-history''' to '''true'''). 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Previously in such scenarios, agents were faced with chat interactions without transcription or message sending capabilities.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>}}</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=RN/AgentWorkspace/100.0.009.0131&diff=132456&oldid=prev 2023-10-17T15:30:45Z

<p>Created page with &quot;{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=project = WWE AND labels = wwe-september-23 ORDER BY created DESC |DeploymentTypeId=8b480b3c-2733-433a-916...&quot;</p> <p><b>New page</b></p><div>{{ComponentRN<br /> |ComponentId=acaca529-aedd-4820-8557-4966ab8490db<br /> |JQL=project = WWE AND labels = wwe-september-23 ORDER BY created DESC<br /> |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a<br /> |ReleaseDate=2023-10-17<br /> |PrivateEditionReleaseDate=2023-10-17<br /> |Highlight=Resolved issues.<br /> }}<br /> {{Issue<br /> |TicketNumber=WWE-3714<br /> |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72<br /> |Content=[WWE][AWS][Azure][Private]:Agent Workspace now prevents presenting to the agent a chat interaction already handled by another browser instance. In this case, when the toast is accepted on the second instance, the interaction isn’t displayed without notification to the agent. Previously, in such situation, the agent was faced to a chat interaction without any action button.[SCAPI][AWS][Azure][Private]:The Service Client API now triggers an *interaction* event with the *eventType field* set to *CANCELED* when the agent tries to accept a chat interaction already handled by another browser instance.<br /> |LocalContent=Agent Workspace now prevents agents from seeing chat interactions that is already been handled by another browser instance. In this scenario, when the toast is accepted on the second instance, a notification &quot;''Unable to perform this request. The interaction has already been accepted in another session.''&quot; is displayed.<br /> }}<br /> {{Issue<br /> |TicketNumber=WWE-3674<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |Content=[WWE]:[AWS][Azure]:Gplus Adapter for Salesforce can now send the correct timestamps in chat transcripts to Salesforce. Previously, the date and time could be the same for all messages in the transcript. If you noticed this issue, please contact Genesys to enable the correction.<br /> |LocalContent=Agent Workspace now allows you to select dates in Callback using the date picker. Previously, only manual editing of dates was possible.<br /> }}<br /> {{Issue<br /> |TicketNumber=WWE-3018<br /> |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1<br /> |LocalContent='''For Private Edition''', Agent Workspace now displays the chat transcript and allows to send messages for active chat interaction opened from history (requires permissions, set the option '''privilege.contact.can-open.chat.from-history''' to '''true'''). Previously in such scenarios, agents were faced with chat interactions without transcription or message sending capabilities.<br /> }}</div>

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