RN/AgentWorkspace/100.0.004.0312 - Revision history

WikiSysop at 11:01, March 28, 2023

2023-03-28T11:01:31Z

WikiSysop at 11:01, March 24, 2023

2023-03-24T11:01:07Z

WikiSysop at 10:31, March 24, 2023

2023-03-24T10:31:01Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Wor..."

2023-03-22T11:31:00Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Wor..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a
|ReleaseDate=2023-03-21
|Highlight=Resolved issues and improvements.
}}
{{Issue
|TicketNumber=WWE-2665
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the *voice.consultation.mark-done-on-release* option to *false*.
|LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.

}}
{{Issue
|TicketNumber=WWE-2608
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.
}}
{{Issue
|TicketNumber=WWE-2584
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=TBD
|LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.

}}
{{Issue
|TicketNumber=WWE-2583
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=TBD
|LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.

}}
{{Issue
|TicketNumber=WWE-2395
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.
|LocalContent=In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.

}}
{{Issue
|TicketNumber=WWE-2386
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media.
|LocalContent=Agent Workspace now allows you to extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this functionality.

}}
{{Issue
|TicketNumber=WWE-2346
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=_[WWE]:__[AWS][Azure][Private]:_The *Processed by* field is now set to *Unknown User* in History or Interaction Search when the related agent has been deleted. Previously, the *Processed by* field was empty in the same scenario.
|LocalContent=The '''Processed by''' field is now set to '''Unknown User''' in '''History''' or '''Interaction Search''' when the related agent has been deleted. Previously, the '''Processed by''' field was empty in the same scenario.
}}
{{Issue
|TicketNumber=GAPI-36932
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[Workspace API][Azure][AWS]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat.
|LocalContent=A Chat consultation received by an agent is now stopped if the main Chat interaction from which the consultation originated was placed in a queue or workbin. Previously, in such a situation, the Chat consultation was not stopped which affected the target agent capacity to receive a new chat.
}}
{{Issue
|TicketNumber=GAPI-36408
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost.
|LocalContent=Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.

}}

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" ))  AND labels = wwe-february-23
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2023-03-21
 |PrivateEditionReleaseDate=2023-03-22

@@ Line 12: / Line 12: @@
 |Content=[WWE][AWS][Azure]:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the *voice.consultation.mark-done-on-release* option to *false*.
 |LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.
+<br />
 '''For Private Edition''', to enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</code>.
 }}
@@ Line 19: / Line 18: @@
 |TicketNumber=WWE-2608
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.
+|LocalContent=Agent Workspace now avoids duplicating messages in the Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.
 }}
 {{Issue
@@ Line 46: / Line 45: @@
 |TicketNumber=WWE-2456
 |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400
-|LocalContent=Configuration of '''Dial Plan''' has been improved so that you can reject a call without generating a dial operation. The specification of the '''Dial Plan''' rules has been improved by supporting the '''reject''' parameter.
+|LocalContent=Configuration of '''Dial Plan''' has been improved so that you can reject a call without generating a dial operation. The specification of the '''Dial Plan''' rules have been improved by supporting the '''reject''' parameter.
 }}
 {{Issue
@@ Line 58: / Line 57: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.&lt;media-type&gt;.extend-timeout* to override the configuration per media.
-|LocalContent=Agent Workspace now allows you to extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this functionality.
+|LocalContent=Agent Workspace now allows you to extend the duration for which the native toasts are displayed on the Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace was not in focus for a certain duration. Contact your Genesys Representative to enable this functionality. <br />'''For''' '''Private Edition''',  to enable this feature, use the following options:
 *'''interaction.native-toast.extend-timeout''' - to extend the timeout duration of native toasts for all media types.

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" ))  AND labels = wwe-february-23
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2023-03-21
 |Highlight=Resolved issues and improvements.
 }}
@@ Line 11: / Line 12: @@
 |Content=[WWE][AWS][Azure]:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the *voice.consultation.mark-done-on-release* option to *false*.
 |LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.
-<!--For Private Edition, Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</code>.--!>-->
 }}
 {{Issue
@@ Line 17: / Line 20: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend.
 }}
 {{Issue
@@ Line 23: / Line 36: @@
 |Content=TBD
 |LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.
 }}
 {{Issue
@@ Line 30: / Line 42: @@
 |Content=TBD
 |LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds.
-<!--For Private Edition, for the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous one was done less than 5 seconds before.-->
+}}
 }}
 {{Issue
@@ Line 37: / Line 53: @@
 |Content=[WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.
 |LocalContent=In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.
 }}
 {{Issue
@@ Line 44: / Line 59: @@
 |Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.&lt;media-type&gt;.extend-timeout* to override the configuration per media.
 |LocalContent=Agent Workspace now allows you to extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this functionality.
 * '''interaction.native-toast.extend-timeout''' - to extend the timeout duration of native toasts for all media types.
-* '''interaction.native-toast.&lt;media-type&gt;.extend-timeout''' - to override the configuration per media.-->
+For '''Private Edition''',  to enable this feature, use the following options:
 }}
 {{Issue