RN/AgentWorkspace/100.0.003.0235 - Revision history

WikiSysop at 08:45, February 14, 2023

2023-02-14T08:45:46Z

WikiSysop at 07:30, February 9, 2023

2023-02-09T07:30:47Z

WikiSysop at 07:15, February 9, 2023

2023-02-09T07:15:48Z

WikiSysop at 06:31, February 3, 2023

2023-02-03T06:31:07Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = wwe-january-23 ORDER BY created DESC |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a |Rele..."

2023-02-02T11:42:35Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = wwe-january-23 ORDER BY created DESC |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a |Rele..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = wwe-january-23 ORDER BY created DESC
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a
|ReleaseDate=2023-02-02
|Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
}}
{{Issue
|TicketNumber=WWE-2247
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.[Private]:[Approved Text]: The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.
|LocalContent=The '''End call''' button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as '''Done'''. Previously, in such scenarios, the '''End Call''' button was disabled.
}}
{{Issue
|TicketNumber=WWE-2214
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color}
|LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.

}}
{{Issue
|TicketNumber=WWE-2155
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS][Azure]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.[Private]:[Approved text]: For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.
|LocalContent=For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the '''Party Action''' menu.
}}
{{Issue
|TicketNumber=WWE-2126
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior.
|LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, contact your Genesys Representative.

Previously, if a user with the PSTN device '''answered''' or '''auto-answered''' a call from Agent Workspace, a warning message was displayed.
}}
{{Issue
|TicketNumber=WWE-2018
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results
|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation.

}}
{{Issue
|TicketNumber=WWE-1768
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature.
|LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature.

}}

@@ Line 2: / Line 2: @@
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 |JQL=labels = wwe-january-23 ORDER BY created DESC
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a
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 |ReleaseDate=2023-02-02
 |PrivateEditionReleaseDate=2023-02-08

@@ Line 4: / Line 4: @@
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2023-02-02
-|PrivateEditionReleaseDate=2023-02-09
+|PrivateEditionReleaseDate=2023-02-08
 |Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
 }}

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=labels = wwe-january-23 ORDER BY created DESC
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2023-02-02
 |Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues.
 }}
@@ Line 22: / Line 23: @@
 |Content=[WWE][AWS][Azure]:Agent Desktop &lbrace;color:#bf2600&rbrace;now correctly displays&lbrace;color&rbrace; the segmentation color in interaction toast even if &lbrace;color:#bf2600&rbrace;there is &lbrace;color&rbrace;no specified Toast Data. -This can be- &lbrace;color:#bf2600&rbrace;You can set &lbrace;color&rbrace;the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:&lbrace;color:#bf2600&rbrace;The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.&lbrace;color&rbrace;
 |LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color.
-<!-- For Private Edition, the segmentation color is now displayed correctly in the top border of toasts as specified in the interaction.case-data.frame-color option even if the toast.case-data.format-business-attribute option is targeting a non-existing business attribute object or an existing business attribute object with no values. -->
 }}
 {{Issue
@@ Line 43: / Line 45: @@
 |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results
 |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation.
-<!-- For Private Edition, use the outbound.call-result-values option to configure Call Results. -->
 }}
 {{Issue
@@ Line 50: / Line 53: @@
 |Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature.
 |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature.
-<!-- For Private Edition, use the chat-nexus.interaction-bar.tooltip-enabled option in the Agent or Agent Group Annex to enable this feature. Contact your Genesys Representative to get more details about this option. -->
 }}