WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:20Z

WikiSysop at 00:00, July 19, 2022

2022-07-19T00:00:43Z

WikiSysop at 07:30, July 8, 2022

2022-07-08T07:30:41Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4 |JQL=project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id..."

2022-06-28T17:47:34Z

Created page with "{{ComponentRN |ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4 |JQL=project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id..."

New page

{{ComponentRN
|ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4
|JQL=project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id = GAPI-33972 OR id = GAPI-32976 OR id = GAPI-32759 OR id = GAPI-32758 OR id = GAPI-32757 OR id = GAPI-32756 OR id = GAPI-32755 OR id = GAPI-26529
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-06-28
|Highlight=This release introduces new options, and also contains important improvements and fixes.
|ReleaseNumber=9.0.000.98
}}
{{Issue
|TicketNumber=GAPI-34267
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Fixed an issue where, in certain scenarios, Agent Setup timeout/logout caused loss of connection to Agent Desktop.
|LocalContent=The Agent Setup inactivity timeout notification popup no longer blocks the connections of other applications from the same domain. Previously, the inactivity timeout notification popup blocked the web-socket connection of Agent Desktop.
}}
{{Issue
|TicketNumber=GAPI-34217
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=Fixed an issue where, in certain scenarios, check mark for the selected Agent Group supervisor did not appear.
|LocalContent=A new UI for managing supervisors is provided to fix an issue where the check mark for the selected Agent Group supervisor did not appear.
}}
{{Issue
|TicketNumber=GAPI-32759
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[AWS]\[Azure]\[Private Edition] Added a new option, *Enable Delete attachment*, to *Contact Center Settings > Desktop Options > Email*. This option enables the agent to delete an attachment from an inbound email.
|LocalContent=Added a new option, '''Enable Delete attachment''', to '''Contact Center Settings > Desktop Options > Email'''. This option enables the agent to delete an attachment from an inbound email.
}}
{{Issue
|TicketNumber=GAPI-32758
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[AWS]\[Azure]\[Private Edition]Added a new option, *Enable History Record Creation for voice interaction without contact*, to *Contact* *Center Settings* > *Desktop Options* > *Voice*. This option enables the voice interaction record to be created in *My History* and *Interaction* search screens when there is no associated contact.
|LocalContent=Added a new option, '''Enable History Record Creation for voice interaction without contact''', to '''Contact''' '''Center Settings''' > '''Desktop Options''' > '''Voice'''. This option enables the voice interaction record to be created in '''My History''' and '''Interaction''' search screens when there is no associated contact.
}}
{{Issue
|TicketNumber=GAPI-32757
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[AWS]\[Azure]\[Private Edition] Added a new option, *Redirect / Release calls in Hunt Group*, to *Contact Center Settings* > *Desktop Options* > *Voice*. This option specifies that the agent can redirect/release calls in the Hunt group.
|LocalContent=Added a new option, '''Redirect / Release calls in Hunt Group''', to '''Contact Center Settings''' > '''Desktop Options''' > '''Voice'''. This option specifies that the agent can redirect/release calls in the Hunt group.
}}
{{Issue
|TicketNumber=GAPI-32756
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[AWS]\[Azure]\[Private Edition]New options added under *Contact Center Settings* > *Desktop Options* > *Voice* to adjust the alert volume:* *Voice Ringtone Volume* - Specifies the default volume of the voice ringtone* *Voice SIP Preview Ringtone Volume* - Specifies the default volume of the voice SIP preview ringtone* *WebRTC Ringtone Volume* - Specifies the default volume of WebRTC ringtone New options added under *Contact Center Settings* > *Desktop Options* > *Chat* to adjust the alert volume:* *Chat Interaction Ringtone Volume* - Set the volume for the chat interaction ringtone* *Chat Message Sound Volume* - Set the volume for the chat message sound* *Email Interaction Ringtone Volume* - Set the volume for the email interaction ringtone
|LocalContent=New options in '''Contact Center Settings''' > '''Desktop Options''' > '''Voice''' enable agents to adjust the alert volume:

*'''Voice Ringtone Volume''' - Specify the default volume for the voice ringtone
*'''Voice SIP Preview Ringtone Volume''' - Specify the default volume for the voice SIP preview ringtone
*'''WebRTC Ringtone Volume''' - Specify the default volume for the WebRTC ringtone

New options in '''Contact Center Settings''' > '''Desktop Options''' > '''Chat''' enable agents to adjust the alert volume:

*'''Chat Interaction Ringtone Volume''' - Set the volume for the chat interaction ringtone
*'''Chat Message Sound Volume''' - Set the volume for the chat message sound

The new option in '''Contact Center Settings''' > '''Desktop Options''' > '''Email''' enables agents to adjust the alert volume:

*'''Email Interaction Ringtone Volume''' - Set the volume for the email interaction ringtone
}}
{{Issue
|TicketNumber=GAPI-32755
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[AWS]\[Azure]\[Private Edition]New option, *Chat Auto Ready*, is added under *Contact Center Settings* > *Desktop Options* > *Chat*. This option specifies if a chat interaction should be automatically set to ready state during login.New option, *Email Auto Ready*, is added under *Contact Center Settings* > *Desktop Options* > *Email*. This option specifies if an email interaction should be automatically set to ready state during login.
|LocalContent=A new option, '''Chat Auto Ready''', is added under '''Contact Center Settings''' > '''Desktop Options''' > '''Chat'''. This option specifies that chat interactions are automatically set to ready state during login.

A new option, '''Email Auto Ready''', is added under '''Contact Center Settings''' > '''Desktop Options''' > '''Email'''. This option specifies that email interactions are automatically set to ready state during login.
}}
{{Issue
|TicketNumber=GAPI-34030
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=A new UI for managing supervisors is provided to fix an issue where the supervisors control menu was blocked when 400+ assigned supervisors were added to the Agent Group.
}}
{{Issue
|TicketNumber=GAPI-26529
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=A new page *Supervisors* is added under *Agents Groups* > *Agent Group* to add a supervisor for an Agent group.
|LocalContent=A new '''Supervisors''' page is added under '''Agents Groups''' > '''Agent Group''' to manage supervisors for an Agent group. To add a supervisor, use the '''Add''' button instead of the '''Drag & drop supervisor here''' option.
}}

@@ Line 16: / Line 16: @@
 |TicketNumber=GAPI-34267
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=Fixed an issue where, in certain scenarios, Agent Setup timeout/logout caused loss of connection to Agent Desktop.
+|Content=Fixed an issue where, in certain scenarios, Agent Setup timeout/logout caused loss of connection to Agent Workspace.
-|LocalContent=The Agent Setup inactivity timeout notification popup no longer blocks the connections of other applications from the same domain. Previously, the inactivity timeout notification popup blocked the web-socket connection of Agent Desktop.
+|LocalContent=The Agent Setup inactivity timeout notification popup no longer blocks the connections of other applications from the same domain. Previously, the inactivity timeout notification popup blocked the web-socket connection of Agent Workspace.
 }}
 {{Issue

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-06-28
 |PrivateEditionReleaseDate=2022-07-07
 |Highlight=This release introduces new options, and also contains important improvements and fixes.
 |ReleaseNumber=9.0.000.98
 }}
 {{Issue

@@ Line 2: / Line 2: @@
 |ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4
 |JQL=project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id = GAPI-33972 OR id = GAPI-32976 OR id = GAPI-32759 OR id = GAPI-32758 OR id = GAPI-32757 OR id = GAPI-32756 OR id = GAPI-32755 OR id = GAPI-26529
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2022-06-28
 |Highlight=This release introduces new options, and also contains important improvements and fixes.
 |ReleaseNumber=9.0.000.98

RN/AgentSetup/9.0.000.98 - Revision history

WikiSysop at 19:21, July 28, 2022

WikiSysop at 00:00, July 19, 2022

WikiSysop at 07:30, July 8, 2022

WikiSysop: Created page with "{{ComponentRN |ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4 |JQL=project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id..."