RN/AgentSetup/9.0.000.90 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:18Z

Monique.gionet@genesys.com: Published

2021-11-17T14:40:08Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CX on Azure" to "Genesys CX on Azure"

2021-11-09T21:42:19Z

Text replacement - "Genesys Multicloud CX on Azure" to "Genesys CX on Azure"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:50Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Monique.gionet@genesys.com: Published

2021-10-14T19:14:25Z

Published

Monique.gionet@genesys.com: Published

2021-10-14T18:19:44Z

Published

New page

{{ComponentRN
|ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4
|JQL=project = "Web Services and Applications" AND labels = AS-Oct21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ "NA"
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2021-10-14
|Highlight=*This release introduces a new option for Gplus Salesforce, a new ability to export Agent Groups, as well as other important improvements and fixes.

*As of October 14, 2021, GAPI-29947 (which was previously deployed on [https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Setup#Agent_Setup-9.0.000.89 September 16, 2021] on Azure and Private Edition) is now also available on AWS.

*As of October 19, 2021 this release is available for Genesys Engage cloud on Azure.
}}
{{Issue
|TicketNumber=GAPI-29186
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[AWS, Azure, PE] Now, the *Auto Not Ready Reason* setting that is configured within Agent Setup behaves correctly in Agent Desktop. Previously, the agent was placed in the incorrect *Not Ready* status even though this setting had been configured.
|LocalContent=Now, the '''Auto Not Ready Reason''' setting that is configured within Agent Setup behaves correctly in Agent Desktop. Previously, the agent was placed in the incorrect '''Not Ready''' status even though this setting had been configured.
}}
{{Issue
|TicketNumber=GAPI-29413
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[AWS, Azure, PE] Fixed an issue where any new modifications made to the *Agent Group* options would reset the custom configuration.
|LocalContent=Fixed an issue where any new modifications made to the '''Agent Group''' options would reset the custom configuration.
}}
{{Issue
|TicketNumber=GAPI-30814
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[AWS, AZURE, PE] A new option, {{Click-to-dial}}, has been added to manage outgoing click-to-dial calls. This option is used to enable or disable the click-to-dial feature for agents, when required.
|LocalContent=A new option, '''Click-to-dial''', has been added to manage outgoing click-to-dial calls. This option is used to enable or disable the click-to-dial feature for agents, when required.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|anchor=General|display text=Click-to-dial}}
}}
{{Issue
|TicketNumber=GAPI-30815
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[AWS, AZURE, PE] The description of the option, {{Activity Log on Screen Pop}} has been updated to improve clarity.
|LocalContent=The description of the option, '''Activity Log on Screen Pop''' has been updated to improve clarity.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|anchor=ActivityLog|display text=Activity Log}}
}}
{{Issue
|TicketNumber=GAPI-28364
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[AWS, Azure, PE ]From the *Agent Group* menu, customers can now export Agent Groups.
|LocalContent=From the '''Agent Group''' menu, customers can now export Agent Groups.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|anchor=ConfiguringAgentGroups|display text=Exporting Agent Groups}}
}}
{{Issue
|TicketNumber=GAPI-29317
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[AWS, Azure, PE] Fixed an issue where upper-level *Contact Center Settings* or *Agent Group* options were not displayed in an indeterminate state in lower-level *Agent Group* or *User* options.
|LocalContent=Fixed an issue where upper-level '''Contact Center Settings''' or '''Agent Group''' options were not displayed as “(default)” if they were not set in lower-level '''Agent Group''' or '''User''' options.
}}
{{Issue
|TicketNumber=GAPI-23719
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|LocalContent='''Azure only.''' Agent Setup now supports voicemail management through voicemail '''Profiles''' and '''Mailbox Settings'''. Please contact Genesys to enable this functionality.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=VoicemailAS|display text=Voicemail Management within Agent Setup}}
}}

@@ Line 18: / Line 18: @@
 |TicketNumber=GAPI-29186
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=[AWS, Azure, PE] Now, the *Auto Not Ready Reason* setting that is configured within Agent Setup behaves correctly in Agent Desktop. Previously, the agent was placed in the incorrect *Not Ready* status even though this setting had been configured.
+|Content=[AWS, Azure, PE] Now, the *Auto Not Ready Reason* setting that is configured within Agent Setup behaves correctly in Agent Workspace. Previously, the agent was placed in the incorrect *Not Ready* status even though this setting had been configured.
-|LocalContent=Now, the '''Auto Not Ready Reason''' setting that is configured within Agent Setup behaves correctly in Agent Desktop. Previously, the agent was placed in the incorrect '''Not Ready''' status even though this setting had been configured.
+|LocalContent=Now, the '''Auto Not Ready Reason''' setting that is configured within Agent Setup behaves correctly in Agent Workspace. Previously, the agent was placed in the incorrect '''Not Ready''' status even though this setting had been configured.
 }}
 {{Issue

@@ Line 2: / Line 2: @@
 |ComponentId=edfa30cc-f909-4114-b72e-0934810e3cd4
 |JQL=project = "Web Services and Applications" AND labels = AS-Oct21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ "NA"
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
+|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2021-10-14
 |Highlight=This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.<br />
 }}

@@ Line 8: / Line 8: @@
 {{Issue
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|LocalContent=As of October 19, 2021 this release is available for Genesys Multicloud CX on Azure.
+|LocalContent=As of October 19, 2021 this release is available for Genesys CX on Azure.
 }}
 {{Issue

@@ Line 4: / Line 4: @@
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2021-10-14
-|Highlight=*This release introduces a new option for Gplus Salesforce, a new ability to export Agent Groups, as well as other important improvements and fixes.
+|Highlight=This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.<br />
+}}
-*As of October 14, 2021, GAPI-29947 (which was previously deployed on [https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Setup#Agent_Setup-9.0.000.89 September 16, 2021] on Azure and Private Edition) is now also available on AWS.
+{{Issue
+|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-*As of October 19, 2021 this release is available for Genesys Engage cloud on Azure.
+|LocalContent=As of October 19, 2021 this release is available for Genesys Engage cloud on Azure.
 }}
 {{Issue