RN/AgentDesktop/9.0.000.96 - Revision history

WikiSysop at 12:46, August 9, 2022

2022-08-09T12:46:03Z

WikiSysop at 13:46, August 4, 2022

2022-08-04T13:46:07Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = wwe-july-22 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-16673..."

2022-07-28T19:50:19Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = wwe-july-22 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-16673..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = wwe-july-22
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
|ReleaseDate=2022-07-28
|PrivateEditionReleaseDate=2022-08-03
|Highlight=The name of the product has been changed from Agent Desktop to '''Agent Workspace''' in the Genesys Multicloud documentation.
|Containers=*wwe-nginx-9.0.6.tgz
*gws-ui-workspace:9.0.000.96
}}
{{Issue
|TicketNumber=WWE-1119
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure] \[Private]: Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in the language of the locale of the workstation.\[KNOWN ISSUE]\[AWS] \[Azure]: Agent Desktop currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Agent Desktop.\[Private]:Workspace Web Edition currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Workspace.
|LocalContent=Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in the language of the locale of the workstation.
}}
{{Issue
|TicketNumber=GAPI-35323
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS]\[Azure]\[Private]:The ending of chat interactions has been improved. Previously in some scenarios, error messages were displayed when a chat interaction ended. The error messages did not impact the mark as Done step.
|LocalContent=The ending of chat interactions has been improved. Previously in some scenarios, error messages were displayed when a chat interaction ended. The error messages did not impact the mark as Done step.
}}
{{Issue
|TicketNumber=GAPI-35303
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=*\[WWE]:**\[AWS]\[Azure]\[Private]:*In a Smart Failover scenario triggered by a Voice Channel outage, if an agent refreshes their browser before moving to the recovery site location, Agent Workspace now correctly re-initiates the Smart Failover procedure. Previously in this scenario, the Smart Failover was not re-initiated.
|LocalContent=In a Smart Failover scenario triggered by a Voice Channel outage, if an agent refreshes their browser before moving to the recovery site location, Agent Workspace now correctly re-initiates the Smart Failover procedure. Previously in this scenario, the Smart Failover was not re-initiated.
}}
{{Issue
|TicketNumber=GAPI-35194
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure]\[Private]If two resources have the same name, but belong to different groups, such as different Agent Groups or different Queue Groups, the *Contact Center Statistics* tab now correctly displays separate rows for each resource and correctly displays the statistics for each resource. Previously in this scenario, the *Contact Center Statistics* tab displayed two rows, but only one of the two rows included statistics.
|LocalContent=If two resources have the same name, but belong to different groups, such as different Agent Groups or different Queue Groups, the '''Contact Center Statistics''' tab now correctly displays separate rows for each resource and correctly displays the statistics for each resource. Previously in this scenario, the '''Contact Center Statistics''' tab displayed two rows, but only one of the two rows included statistics.
}}
{{Issue
|TicketNumber=GAPI-35035
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure]:When a strategy sets the value of an attached data field in the Case Information area, but the attached data value is not available from the field drop-down list, if the agent attempts to edit the field, then cancels the edit, the initial attached data value can now be restored to the field. Previously in this scenario, the initial attached data value was replaced by an empty value.
|LocalContent=When a strategy sets the value of an attached data field in the '''Case Information''' area, but the attached data value is not available from the field drop-down list, if the agent attempts to edit the field, then cancels the edit, the initial attached data value can now be restored to the field. Previously in this scenario, the initial attached data value was replaced by an empty value.
}}
{{Issue
|TicketNumber=GAPI-35015
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[Azure]The Print Preview view now supports strategy overrides of the value of the {{Case Data format Business Attribute}} option in Agent Setup.\[Private]The Print Preview view now supports strategy overrides of the value of the interaction.case-data.format-business-attribute option.
|LocalContent=The '''Print Preview''' view now supports strategy overrides of the value of the '''Case Data format Business Attribute''' option in Agent Setup.

'''For Private Edition''': The '''Print Preview''' view now supports strategy overrides of the value of the '''interaction.case-data.format-business-attribute''' option.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Case_and_toast_data}}
}}
{{Issue
|TicketNumber=GAPI-34928
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS]\[Azure]\[Private]:For Outbound campaigns running in agent-less modes, such as Power IVR or SMS/Email campaigns, agent logout requests are no longer negotiated with the campaign. Previously, logout requests to campaigns running in Power mode failed, preventing agents from logging out of Agent Workspace.
|LocalContent=For Outbound campaigns running in agent-less modes, such as Power IVR or SMS/Email campaigns, agent logout requests are no longer negotiated with the campaign. Previously, logout requests to campaigns running in Power mode failed, preventing agents from logging out of Agent Workspace.
}}
{{Issue
|TicketNumber=GAPI-34832
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=*\[WWE]:**\[AWS]\[Azure]\[Private]:*The wording of dialog boxes and system notifications related to Smart Failover functionality has been improved. Agent Workspace now provides more details on what is happening and what agents should do and expect during a Smart Failover scenario. Previously, some messages did not provide enough information for agents, resulting in some agents not taking the correct actions.
|LocalContent=The wording of dialog boxes and system notifications related to Smart Failover functionality has been improved. Agent Workspace now provides more details on what is happening and what agents should do and expect during a Smart Failover scenario. Previously, some messages did not provide enough information for agents, resulting in some agents not taking the correct actions.<br />
}}
{{Issue
|TicketNumber=GAPI-34458
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[Azure]:Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites.\[KNOWN ISSUE]\[Azure]:Agents must refresh the Agent Desktop browser page to see Teams targets that they have assigned as Favorites.
|LocalContent=Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites.
}}
{{Issue
|TicketNumber=GAPI-34029
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AZURE] \[ AWS] \[PRIVATE]The name of the product has been changed from Agent Desktop to Agent Workspace in the Genesys Multicloud documentation.* For all agents and supervisors, the product is now referred to as *Agent Workspace* in agent facing content, including the *Help* panel in the application.* For Cloud and Private Edition administrators, the product is now referred to as *Workspace Web Edition* and simplified to *Workspace* in administrator facing content.* Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the *Agent Workspace* product group.* The short form WWE is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.* In the Genesys Portal Hub, the tile named *Agent Desktop* is updated to *Agent Workspace* for all customers on Azure and all new customers on AWS.
|LocalContent=The name of the product has been changed from '''Agent Desktop''' to '''Agent Workspace''' in the Genesys Multicloud documentation.

*For all agents and supervisors, the product is now referred to as '''Agent Workspace''' in agent facing content, including the '''Help''' panel in the application.
*For Cloud and Private Edition administrators, the product is now referred to as '''Workspace Web Edition''' and simplified to '''Workspace''' in administrator facing content.
*Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the '''Agent Workspace''' product group.
*The short form '''WWE''' is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.
*In the '''Genesys Portal Hub''', the tile named '''Agent Desktop''' is updated to '''Agent Workspace''' for all customers on Azure and all new customers on AWS.
}}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2022-07-28
 |PrivateEditionReleaseDate=2022-07-28
-|Highlight=The name of the product has been changed from Agent Workspace to '''Agent Workspace''' in the Genesys Multicloud documentation.
+|Highlight=The name of the product has been changed from Agent Desktop to '''Agent Workspace''' in the Genesys Multicloud documentation.
 |Containers=*wwe-nginx-9.0.6.tgz
 *gws-ui-workspace:9.0.000.96
@@ Line 70: / Line 70: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=\[WWE]\[AZURE] \[ AWS] \[PRIVATE]The name of the product has been changed from Agent Workspace to Agent Workspace in the Genesys Multicloud documentation.* For all agents and supervisors, the product is now referred to as *Agent Workspace* in agent facing content, including the *Help* panel in the application.* For Cloud and Private Edition administrators, the product is now referred to as *Workspace Web Edition* and simplified to *Workspace* in administrator facing content.* Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the *Agent Workspace* product group.* The short form WWE is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.* In the Genesys Portal Hub, the tile named *Agent Workspace* is updated to *Agent Workspace* for all customers on Azure and all new customers on AWS.
-|LocalContent=The name of the product has been changed from '''Agent Workspace''' to '''Agent Workspace''' in the Genesys Multicloud documentation.
+|LocalContent=The name of the product has been changed from '''Agent Desktop''' to '''Agent Workspace''' in the Genesys Multicloud documentation.
 *For all agents and supervisors, the product is now referred to as '''Agent Workspace''' in agent facing content, including the '''Help''' panel in the application.
@@ Line 76: / Line 76: @@
 *Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the '''Agent Workspace''' product group.
 *The short form '''WWE''' is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.
-*In the '''Genesys Portal Hub''', the tile named '''Agent Workspace''' is updated to '''Agent Workspace''' for all customers on Azure and all new customers on AWS.
+*In the '''Genesys Portal Hub''', the tile named '''Agent Desktop''' is updated to '''Agent Workspace''' for all customers on Azure and all new customers on AWS.
 }}

@@ Line 4: / Line 4: @@
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2022-07-28
-|PrivateEditionReleaseDate=2022-08-03
+|PrivateEditionReleaseDate=2022-07-28
-|Highlight=The name of the product has been changed from Agent Desktop to '''Agent Workspace''' in the Genesys Multicloud documentation.
+|Highlight=The name of the product has been changed from Agent Workspace to '''Agent Workspace''' in the Genesys Multicloud documentation.
 |Containers=*wwe-nginx-9.0.6.tgz
 *gws-ui-workspace:9.0.000.96
@@ Line 12: / Line 12: @@
 |TicketNumber=WWE-1119
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=\[WWE]\[AWS] \[Azure] \[Private]: Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in the language of the locale of the workstation.\[KNOWN ISSUE]\[AWS] \[Azure]: Agent Desktop currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Agent Desktop.\[Private]:Workspace Web Edition currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Workspace.
+|Content=\[WWE]\[AWS] \[Azure] \[Private]: Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in the language of the locale of the workstation.\[KNOWN ISSUE]\[AWS] \[Azure]: Agent Workspace currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Agent Workspace.\[Private]:Workspace Web Edition currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Workspace.
 |LocalContent=Agent Workspace now supports localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in the language of the locale of the workstation.
 }}
@@ Line 63: / Line 63: @@
 |TicketNumber=GAPI-34458
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=\[WWE]\[Azure]:Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites.\[KNOWN ISSUE]\[Azure]:Agents must refresh the Agent Desktop browser page to see Teams targets that they have assigned as Favorites.
+|Content=\[WWE]\[Azure]:Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites.\[KNOWN ISSUE]\[Azure]:Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites.
 |LocalContent=Agents no longer have to refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites.
 }}
@@ Line 69: / Line 69: @@
 |TicketNumber=GAPI-34029
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=\[WWE]\[AZURE] \[ AWS] \[PRIVATE]The name of the product has been changed from Agent Desktop to Agent Workspace in the Genesys Multicloud documentation.* For all agents and supervisors, the product is now referred to as *Agent Workspace* in agent facing content, including the *Help* panel in the application.* For Cloud and Private Edition administrators, the product is now referred to as *Workspace Web Edition* and simplified to *Workspace* in administrator facing content.* Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the *Agent Workspace* product group.* The short form WWE is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.* In the Genesys Portal Hub, the tile named *Agent Desktop* is updated to *Agent Workspace* for all customers on Azure and all new customers on AWS.
+|Content=\[WWE]\[AZURE] \[ AWS] \[PRIVATE]The name of the product has been changed from Agent Workspace to Agent Workspace in the Genesys Multicloud documentation.* For all agents and supervisors, the product is now referred to as *Agent Workspace* in agent facing content, including the *Help* panel in the application.* For Cloud and Private Edition administrators, the product is now referred to as *Workspace Web Edition* and simplified to *Workspace* in administrator facing content.* Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the *Agent Workspace* product group.* The short form WWE is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.* In the Genesys Portal Hub, the tile named *Agent Workspace* is updated to *Agent Workspace* for all customers on Azure and all new customers on AWS.
-|LocalContent=The name of the product has been changed from '''Agent Desktop''' to '''Agent Workspace''' in the Genesys Multicloud documentation.
+|LocalContent=The name of the product has been changed from '''Agent Workspace''' to '''Agent Workspace''' in the Genesys Multicloud documentation.
 *For all agents and supervisors, the product is now referred to as '''Agent Workspace''' in agent facing content, including the '''Help''' panel in the application.
@@ Line 76: / Line 76: @@
 *Workspace Web Edition, Gplus Adapter for Salesforce, and the forthcoming App Studio are now all considered applications within the '''Agent Workspace''' product group.
 *The short form '''WWE''' is now used to represent Workspace Web Edition in some document titles to prevent long titles appearing in sidebars and tables of contents.
-*In the '''Genesys Portal Hub''', the tile named '''Agent Desktop''' is updated to '''Agent Workspace''' for all customers on Azure and all new customers on AWS.
+*In the '''Genesys Portal Hub''', the tile named '''Agent Workspace''' is updated to '''Agent Workspace''' for all customers on Azure and all new customers on AWS.
 }}