RN/AgentDesktop/9.0.000.94 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:11Z

WikiSysop at 18:30, June 2, 2022

2022-06-02T18:30:54Z

WikiSysop: Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = wwe-may-22 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-166738..."

2022-05-24T15:30:48Z

Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=labels = wwe-may-22 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-166738..."

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = wwe-may-22
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-05-23
|Highlight=Support of optional validation of editable fields in the interaction Case Information view.
}}
{{Issue
|TicketNumber=GAPI-34408
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS]\[Azure]:Agent Desktop now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.\[PRIVATE]:Workspace Web Edition now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined by the *measurement-unit* option for the statistic. Previously in this scenario, the application was unusable.
|LocalContent=Agent Desktop now displays correctly when the '''Statistics Gadget''' is enabled for an agent, a statistic is defined for the '''Statistics Gadget''', and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.

}}
{{Issue
|TicketNumber=GAPI-34104
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]:\[AWS, AZURE]:Workspace enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:* Encoding* Encoding if no encoding is detected. Workspace searches the URL for a percent (‘%’) character followed by hexadecimal values (for example, '%23')* No encodingWorkspace encodes the URL using the *EncodeURI* javascript function. This function excludes specific characters from being encoded. Refer to the [https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI
|LocalContent=Agent Desktop enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:

*Encoding
*Encoding if no encoding is detected. Workspace searches the URL for a percent (‘%’) character followed by hexadecimal values (for example, '%23')
*No encoding

Agent Desktop encodes the URL using the '''EncodeURI''' javascript function. This function excludes specific characters from being encoded. Refer to the '''[https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI EncodeURI]''' documentation for information.

The treatment can be applied by UI level (interaction and Workspace) and by mode (INTERNAL, HIDDEN, BACKGROUND, and EXTERNAL). Please contact Genesys to enable this feature.

}}
{{Issue
|TicketNumber=GAPI-33854
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS]\[Azure]:The *Extend After Call Work time indefinitely* message no longer unexpectedly blinks on and off in the following scenario:# The *Can Extend After Call Work* setting is granted.# The *Cancel ACW on Change* and *My Channels Pending State* settings are enabled.# During a call with a contact, an agent cancels the *After Call Work* state and then immediately selects the *Ready* or *Not Ready* state.\[PRIVATE]:The *Extend After Call Work time indefinitely* message no longer unexpectedly blinks on and off in the following scenario:# The privilege.voice.can-extend-after-call-work is granted.# The voice.cancel-after-call-work-on-business-call and privilege.mychannels.pending-state.can-use options are enabled.# During a call with a contact, an agent cancels the *After Call Work* state and then immediately selects the *Ready* or *Not Ready* state.
|LocalContent=The '''Extend After Call Work time indefinitely''' message no longer unexpectedly blinks on and off in the following scenario:

#The '''Can Extend After Call Work''' setting is granted.
#The '''Cancel ACW on Change''' and '''My Channels Pending State''' settings are enabled.
#During a call with a contact, an agent cancels the '''After Call Work''' state and then immediately selects the '''Ready''' or '''Not Ready''' state.

}}
{{Issue
|TicketNumber=GAPI-33818
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS]\[Azure]\[Private]:The Interaction Queue view now correctly displays the complete list of interactions when an agent performs an action such as sort, search, or refresh. Previously, if an interaction was marked as Done, deleted, or had Case Information edited, no interactions were displayed.
|LocalContent=The '''Interaction Queue''' view now correctly displays the complete list of interactions when an agent performs an action such as sort, search, or refresh. Previously, if an interaction was marked as Done, deleted, or had Case Information edited, no interactions were displayed.
}}
{{Issue
|TicketNumber=GAPI-33464
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE]:Agent Desktop now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent.For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace Web Edition now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. The following options support this feature:* string.expression* string.expression-instructionsFor a date and time field, the storage and display format can be specified. The following options support this feature:* date.time-format* date.time-display-format* date.utc-time-zoneThe following options continue to be supported:* mandatory* string.max-lengthNote: these options must be configured in the annexes of the related Business Attribute Value of a field.
|LocalContent=Agent Desktop now supports optional validation of editable fields in the interaction '''Case Information''' view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.

}}
{{Issue
|TicketNumber=GAPI-32954
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]\[AWS] \[AZURE]:During a Smart Failover situation in which Agent Desktop switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Desktop and corrects the failover behavior.\[PRIVATE]:During a Smart Failover situation in which Workspace Web Edition switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, the *l*[*ogin.voice.is*
|LocalContent=During a Smart Failover situation in which Agent Desktop switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Desktop and corrects the failover behavior.

}}
{{Issue
|TicketNumber=GAPI-30132
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE]:In the Related tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code.\[PRIVATE]:In the Related tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code. Use the following new options to configure this feature:* privilege.contact.can-mark-done-related-interactions* privilege.contact.can-delete-related-interactions* interaction.related.disposition.value-business-attribute* interaction.related.disposition.key-name
|LocalContent=In the '''Related''' tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code.

}}

@@ Line 9: / Line 9: @@
 |TicketNumber=GAPI-34408
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=\[WWE]:\[AWS]\[Azure]:Agent Desktop now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.\[PRIVATE]:Workspace Web Edition now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined by the *measurement-unit* option for the statistic. Previously in this scenario, the application was unusable.
+|Content=\[WWE]:\[AWS]\[Azure]:Agent Workspace now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.\[PRIVATE]:Workspace Web Edition now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined by the *measurement-unit* option for the statistic. Previously in this scenario, the application was unusable.
-|LocalContent=Agent Desktop now displays correctly when the '''Statistics Gadget''' is enabled for an agent, a statistic is defined for the '''Statistics Gadget''', and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.
+|LocalContent=Agent Workspace now displays correctly when the '''Statistics Gadget''' is enabled for an agent, a statistic is defined for the '''Statistics Gadget''', and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.
 <!--
 '''For Private Edition:''' Workspace Web Edition now displays correctly when the '''Statistics Gadget''' is enabled for an agent, a statistic is defined for the '''Statistics Gadget''', and a measurement unit is defined by the '''measurement-unit''' option for the statistic. Previously in this scenario, the application was unusable.-->
@@ Line 18: / Line 18: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=\[WWE]:\[AWS, AZURE]:Workspace enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:* Encoding* Encoding if no encoding is detected. Workspace searches the URL for a percent (‘%’) character followed by hexadecimal values (for example, '%23')* No encodingWorkspace encodes the URL using the *EncodeURI* javascript function. This function excludes specific characters from being encoded. Refer to the [https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI
-|LocalContent=Agent Desktop enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:
+|LocalContent=Agent Workspace enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:
 *Encoding
@@ Line 24: / Line 24: @@
 *No encoding
-Agent Desktop encodes the URL using the '''EncodeURI''' javascript function. This function excludes specific characters from being encoded. Refer to the '''[https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI EncodeURI]''' documentation for information.
+Agent Workspace encodes the URL using the '''EncodeURI''' javascript function. This function excludes specific characters from being encoded. Refer to the '''[https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI EncodeURI]''' documentation for information.
 The treatment can be applied by UI level (interaction and Workspace) and by mode (INTERNAL, HIDDEN, BACKGROUND, and EXTERNAL). Please contact Genesys to enable this feature.
@@ Line 59: / Line 59: @@
 |TicketNumber=GAPI-33464
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=\[WWE]\[AWS] \[AZURE]:Agent Desktop now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent.For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace Web Edition now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. The following options support this feature:* string.expression* string.expression-instructionsFor a date and time field, the storage and display format can be specified. The following options support this feature:* date.time-format* date.time-display-format* date.utc-time-zoneThe following options continue to be supported:* mandatory* string.max-lengthNote: these options must be configured in the annexes of the related Business Attribute Value of a field.
+|Content=\[WWE]\[AWS] \[AZURE]:Agent Workspace now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent.For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace Web Edition now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. The following options support this feature:* string.expression* string.expression-instructionsFor a date and time field, the storage and display format can be specified. The following options support this feature:* date.time-format* date.time-display-format* date.utc-time-zoneThe following options continue to be supported:* mandatory* string.max-lengthNote: these options must be configured in the annexes of the related Business Attribute Value of a field.
-|LocalContent=Agent Desktop now supports optional validation of editable fields in the interaction '''Case Information''' view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.
+|LocalContent=Agent Workspace now supports optional validation of editable fields in the interaction '''Case Information''' view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.
 <!--
 ''''For Private Edition:''' Workspace Web Edition now supports optional validation of editable fields in the interaction '''Case Information''' view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. The following options support this feature:
@@ Line 77: / Line 77: @@
 |TicketNumber=GAPI-32954
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=\[WWE]\[AWS] \[AZURE]:During a Smart Failover situation in which Agent Desktop switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Desktop and corrects the failover behavior.\[PRIVATE]:During a Smart Failover situation in which Workspace Web Edition switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, the *l*[*ogin.voice.is*
+|Content=\[WWE]\[AWS] \[AZURE]:During a Smart Failover situation in which Agent Workspace switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Workspace and corrects the failover behavior.\[PRIVATE]:During a Smart Failover situation in which Workspace Web Edition switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, the *l*[*ogin.voice.is*
-|LocalContent=During a Smart Failover situation in which Agent Desktop switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Desktop and corrects the failover behavior.
+|LocalContent=During a Smart Failover situation in which Agent Workspace switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Workspace and corrects the failover behavior.
 <!--
 '''For Private Edition:'''

@@ Line 87: / Line 87: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=\[WWE]\[AWS] \[AZURE]:In the Related tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code.\[PRIVATE]:In the Related tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code. Use the following new options to configure this feature:* privilege.contact.can-mark-done-related-interactions* privilege.contact.can-delete-related-interactions* interaction.related.disposition.value-business-attribute* interaction.related.disposition.key-name
-|LocalContent=In the '''Related''' tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code.
+|LocalContent=In the '''Related''' tab of the email interaction view for environments using Advanced Email, agents can now mark as Done all selected email interactions that have the same disposition code.
 <!--
 '''For Private Edition:''' Use the following new options to configure this feature: