RN/AgentDesktop/9.0.000.90 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:07Z

WikiSysop at 18:15, June 2, 2022

2022-06-02T18:15:53Z

WikiSysop at 18:00, May 11, 2022

2022-05-11T18:00:51Z

WikiSysop at 19:31, April 18, 2022

2022-04-18T19:31:00Z

Mwest: Published

2022-03-25T20:35:58Z

Published

Mwest: Published

2022-03-25T20:34:02Z

Published

Mwest: Published

2022-03-01T18:50:26Z

Published

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = "wwe-january-22"
|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2022-02-28
|Highlight=Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents.
}}
{{Issue
|TicketNumber=GAPI-32844
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS]\[Azure]:When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature.\[Private]:When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. To enable this feature, set the value of the voice.restore-state-on-back-in-service.is-enabled to true.
|LocalContent=When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature.

}}
{{Issue
|TicketNumber=GAPI-32838
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder text in the Help panel is improved.
|LocalContent=To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder text in the '''Help''' panel is improved.
}}
{{Issue
|TicketNumber=GAPI-32800
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[Azure]\[PRIVATE]:Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to clear their browser cache and log in to Workspace again to send replies.
|LocalContent=Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to clear their browser cache and log in to Workspace again to send replies.
}}
{{Issue
|TicketNumber=GAPI-32590
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement of table names is improved.
|LocalContent=To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement of table names is improved.
}}
{{Issue
|TicketNumber=GAPI-32589
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcement of titles and the logo for the About dialog is improved.
|LocalContent=To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcement of titles and the logo for the '''About''' dialog is improved.
}}
{{Issue
|TicketNumber=GAPI-32533
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated.
|LocalContent=Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘<nowiki>#</nowiki>' character, replace the hash with '<nowiki>%23</nowiki>’, otherwise the generated URL is truncated.
}}
{{Issue
|TicketNumber=GAPI-32457
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles embedded images in inbound email interactions. Previously, depending on how Workspace was configured, embedded images were sometimes not displayed.
|LocalContent=Workspace now correctly handles embedded images in inbound email interactions. Previously, depending on how Workspace was configured, embedded images were sometimes not displayed.
}}
{{Issue
|TicketNumber=GAPI-32344
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides.
|LocalContent=Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides.
}}
{{Issue
|TicketNumber=GAPI-32054
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the call is connected, Workspace correctly applies strategy overrides. Previously, Workspace displayed both the default Disposition codes and the strategy overrides.
|LocalContent=For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the call is connected, Workspace correctly applies strategy overrides. Previously, Workspace displayed both the default Disposition codes and the strategy overrides.
}}
{{Issue
|TicketNumber=GAPI-31877
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[Azure]:Workspace now correctly retrieves and handles embedded images in the body of an email, including displaying a broken image icon if the required data is unavailable. Previously, in certain scenarios, Workspace could not retrieve a valid embedded image, and when Workspace was unable to retrieve an image, the broken image icon did not display.
|LocalContent='''Azure only''': Workspace now correctly retrieves and handles embedded images in the body of an email, including displaying a broken image icon if the required data is unavailable. Previously, in certain scenarios, Workspace could not retrieve a valid embedded image, and when Workspace was unable to retrieve an image, the broken image icon did not display.
}}
{{Issue
|TicketNumber=GAPI-31856
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AZURE]:Workspace no longer sends blank outgoing email interactions. Previously, in certain scenarios, Workspace sent blank email interactions after a backend failure.
|LocalContent='''Azure only''': Workspace no longer sends blank outgoing email interactions. Previously, in certain scenarios, Workspace sent blank email interactions after a backend failure.
}}
{{Issue
|TicketNumber=GAPI-31802
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:The Performance Tracker now supports the apostrophe character for statistics names.
|LocalContent=The '''Performance Tracker''' now supports the apostrophe character for statistics names.
}}
{{Issue
|TicketNumber=GAPI-31764
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:In environments where several Corporate Favorites, each with different sets of attached data, are configured for the same object, the correct set of attached data is now used when a favorite is accessed from the Recent view. Previously, Workspace applied the set of attached data from the first favorite found in the recents list with the same id.
|LocalContent=In environments where several Corporate Favorites, each with different sets of attached data, are configured for the same object, the correct set of attached data is now used when a favorite is accessed from the '''Recent''' view. Previously, Workspace applied the set of attached data from the first favorite found in the recents list with the same id.
}}
{{Issue
|TicketNumber=GAPI-31570
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters.
|LocalContent=Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters.
}}
{{Issue
|TicketNumber=GAPI-31534
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Previously in this scenario, agents had to clear the local browser storage before initiating a new Workspace session.
|LocalContent=Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Previously in this scenario, agents had to clear the local browser storage before initiating a new Workspace session.
}}
{{Issue
|TicketNumber=GAPI-31513
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:In the *Interaction Search* view, the *Advanced Search* condition selections are now correctly applied. Previously, when *Interaction Text* was used, it changed to *First Name* instead when the search was initiated.
|LocalContent=In the '''Interaction Search''' view, the '''Advanced Search''' condition selections are now correctly applied. Previously, when '''Interaction Text''' was used, it changed to '''First Name''' instead when the search was initiated.
}}
{{Issue
|TicketNumber=GAPI-31473
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports dialing a phone number from the body of an email interaction by clicking the phone number.
|LocalContent=Workspace now supports dialing a phone number from the body of an email interaction by clicking the phone number.
}}
{{Issue
|TicketNumber=GAPI-31104
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=\[WWE]:\[AZURE]:Login of Workspace with WebRTC is now improved. Previously in some scenarios, the DN could appear to be logged out and Workspace was not able to re-activate the channel within a new login.
|LocalContent='''Azure only''': Login of Workspace with WebRTC is now improved. Previously in some scenarios, the DN could appear to be logged out and Workspace was not able to re-activate the channel within a new login.
}}
{{Issue
|TicketNumber=GAPI-30578
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]The system inactivity timeout notification feature is improved.
|LocalContent=The system inactivity timeout notification feature is improved.
}}
{{Issue
|TicketNumber=GAPI-30465
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE]:Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. To enable this feature, use the email.mandatory-subject option.
|LocalContent=Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature.

'''Private Edition:''' To enable this feature, use the '''email.mandatory-subject''' option.
}}
{{Issue
|TicketNumber=GAPI-30096
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]:\[AZURE] \[PRIVATE] \[AWS]:Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The Related tab currently supports email interactions only. Contact Genesys to enable this feature.
|LocalContent=Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The '''Related''' tab currently supports email interactions only. Contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-27107
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE] Workspace now supports integration of web applications within the user interface.
|LocalContent=Workspace now supports integration of web applications within the user interface.
}}
{{Issue
|TicketNumber=GAPI-17825
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports reserving an agent for call distribution.
|LocalContent=Workspace now supports reserving an agent for call distribution.
}}

@@ Line 146: / Line 146: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports reserving an agent for call distribution.
-|LocalContent='''Updated:''' Agent Desktop now supports reserving an agent for call distribution ''by default''.
+|LocalContent='''Updated:''' Agent Workspace now supports reserving an agent for call distribution ''by default''.
 '''For Private Edition:''' This feature can be disabled by setting the value of the '''voice.enable-agent-reservation''' option to '''false'''.
 }}

@@ Line 42: / Line 42: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated.
-|LocalContent=Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘<nowiki>#</nowiki>' character, replace the hash with '<nowiki>%23</nowiki>’, otherwise the generated URL is truncated.
+|LocalContent=Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘<nowiki>#</nowiki>' character, replace the hash with '<nowiki>%23</nowiki>’, otherwise the generated URL is truncated.
 }}
 {{Issue

@@ Line 4: / Line 4: @@
 |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1
 |ReleaseDate=2022-02-28
-|Highlight=Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents.
+|Highlight=For environments using Advanced Email, Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents.
 }}
 {{Issue
@@ Line 134: / Line 134: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=\[WWE]:\[AZURE] \[PRIVATE] \[AWS]:Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The Related tab currently supports email interactions only. Contact Genesys to enable this feature.
-|LocalContent=Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The '''Related''' tab currently supports email interactions only. Contact Genesys to enable this feature.
+|LocalContent=For environments using Advanced Email, Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The '''Related''' tab currently supports email interactions only. Contact Genesys to enable this feature.
 }}
 {{Issue

@@ Line 12: / Line 12: @@
 |LocalContent=When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature.
 <!--
-'''Private Edition''': To enable this feature, set the value of the '''voice.restore-state-on-back-in-service.is-enabled''' to '''true'''.-->
+'''For Private Edition''': To enable this feature, set the value of the '''voice.restore-state-on-back-in-service.is-enabled''' to '''true'''.-->
 }}
 {{Issue
@@ Line 128: / Line 128: @@
 |LocalContent=Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature.
-'''Private Edition:''' To enable this feature, use the '''email.mandatory-subject''' option.
+'''For Private Edition:''' To enable this feature, use the '''email.mandatory-subject''' option.
 }}
 {{Issue
@@ Line 146: / Line 146: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports reserving an agent for call distribution.
-|LocalContent=Workspace now supports reserving an agent for call distribution.
+|LocalContent='''Updated:''' Agent Desktop now supports reserving an agent for call distribution ''by default''.
 }}

@@ Line 41: / Line 41: @@
 |TicketNumber=GAPI-32533
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated.
+|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated.
-|LocalContent=Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘<nowiki>#</nowiki>' character, replace the hash with '<nowiki>%23</nowiki>’, otherwise the generated URL is truncated.
+|LocalContent=Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated.
 }}
 {{Issue