RN/AgentDesktop/9.0.000.87 - Revision history

WikiSysop at 19:21, July 28, 2022

2022-07-28T19:21:02Z

WikiSysop at 18:50, July 28, 2022

2022-07-28T18:50:01Z

WikiSysop at 12:30, July 26, 2022

2022-07-26T12:30:48Z

WikiSysop at 14:16, June 29, 2022

2022-06-29T14:16:10Z

Matthew.west@genesys.com: Published

2021-11-17T14:46:41Z

Published

Show changes

Matthew.west@genesys.com: Published

2021-10-14T19:36:12Z

Published

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = wwe-October-21
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2021-10-14
|Highlight=The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
}}
{{Issue
|TicketNumber=GAPI-30698
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE]:Agent Desktop now correctly enables supervisors to simultaneously monitor multiple agents on the Chat channel.
|LocalContent=Agent Desktop now correctly enables supervisors to simultaneously monitor multiple agents on the Chat channel.
}}
{{Issue
|TicketNumber=GAPI-30677
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE]:Agents can now search for specific workbins, My Team workbins, and Interaction Queues in the My Workbins trees.
|LocalContent=Agents can now search for specific workbins, My Team workbins, and Interaction Queues in the '''My Workbins''' trees.
}}
{{Issue
|TicketNumber=GAPI-30500
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE]:The buttons in custom pop up toasts from Service Client API now display the expected tooltip text. Previously, some additional accessibility information was also displayed.
|LocalContent=The buttons in custom pop up toasts from Service Client API now display the expected tooltip text. Previously, some additional accessibility information was also displayed.
}}
{{Issue
|TicketNumber=GAPI-30482
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE]:Agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Agent Desktop. Please contact Genesys to enable this feature.[PRIVATE]:For web site integration, the *sandbox* option now supports the *ALLOW-POPUPS-TO-ESCAPE-SANDBOX* value, which removes sandbox constraints for popups created from an integrated web application. For example, when configured, agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Workspace Web Edition.
|LocalContent=Agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Agent Desktop. Please contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-30295
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE]:The Interaction Search view has been improved to allow the display of custom attribute values that contain the pipe character ('
|LocalContent=The '''Interaction Search''' view has been improved to allow the display of custom attribute values that contain the pipe character ('|'). Previously in this scenario, table cells containing these custom attribute values were empty.
}}
{{Issue
|TicketNumber=GAPI-30166
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE]:Agent Desktop now supports copy and paste from webpages displayed in an iFrame in Agent Desktop that use the Clipboard API. Please contact Genesys to enable this feature.[PRIVATE]:The Workspace *allow* attribute has been updated to include two new values, CLIPBOARD-READ and CLIPBOARD-WRITE, to support iFrame embedded webpages that use the Clipboard API ([https://developer.mozilla.org/en-US/docs/Web/API/Clipboard]) to read text from the clipboard, or to write text to the clipboard.
|LocalContent=Agent Desktop now supports copy and paste from webpages displayed in an iFrame in Agent Desktop that use the Clipboard API. Please contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-30109
|Content=[WWE][AWS AZURE -PRIVATE-]Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. Contact Genesys to enable this feature.[PRIVATE]:Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. The *interaction.reject-route.default-method* option is used to manage this feature.
|LocalContent=Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. Contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-30087
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE]: Corporate Favorites now display correctly in Team Communicator in all cases. Previously, some Corporate Favorites were not displayed.
|LocalContent=Corporate Favorites now display correctly in '''Team Communicator''' in all cases. Previously, some Corporate Favorites were not displayed.
}}
{{Issue
|TicketNumber=GAPI-29530
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS AZURE]Agent Desktop now allows agents to remove attachments from an inbound email. Contact Genesys to enable this option.[PRIVATE]Workspace Web Edition now allows agents to remove attachments from an inbound email. This feature can be enabled by setting *privilege.email.can-delete-attachment-from-inbound* to *true*.
|LocalContent=Agent Desktop now allows agents to remove attachments from an inbound email. Contact Genesys to enable this option.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|anchor=InboundAttachments|display text=Inbound Email Attachments}}
}}
{{Issue
|TicketNumber=GAPI-29529
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS AZURE]:Agent Desktop now supports browser notifications for system disconnection.[PRIVATE]:Workspace Web Edition now supports browser notifications for system disconnection.
|LocalContent=Agent Desktop now supports browser notifications for system disconnection.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=BrowserNotifications|display text=Browser notifications}}
}}
{{Issue
|TicketNumber=GAPI-29528
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS AZURE -PRIVATE-]Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions. Please contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions by adding the *volume* parameter to the following options:* <media-type>.ringing-bell* accessibility.agent-state-change-bell* accessibility.permanent-statistics-change-bell* accessibility.interaction-state-change-bell* accessibility.supervision-state-change-bell* accessibility.warning-message-bell* accessibility.dialog-bell* accessibility.dialog-error-bell* accessibility.outbound-campaign-state-change-bell* accessibility.voicemail-message-change-bell* outbound-callback.ringing-bell* chat.new-message-bell* chat.ringing-bell* email.ringing-bell* voice.ringing-bell* voice.sip-preview.ringing-bell* voice.dialing-bell* webrtc.ringing-bell
|LocalContent=Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions. Please contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-29527
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS AZURE]Agent Desktop now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Use the following options to enable this feature:* login.email.is-auto-ready* login.chat.is-auto-ready* login.<keyworkitemchannel>.is-auto-ready
|LocalContent=Agent Desktop now supports the ability to automatically set the agent status to '''Ready''' when the agent logs in on digital channels. Contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-21575
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[AWS][AZURE]: The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. Please contact Genesys to enable this feature.[PRIVATE]: The Communication tab for Digital Channels has been enhanced to improve agent experience.
|LocalContent=The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. Please contact Genesys to enable this feature.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging}}
}}
{{Issue
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=As of this release, the '''Resolved Issues''' from the [https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop#Agent_Desktop-9.0.000.86 Agent Desktop September 16, 2021] release are now also available for '''AWS'''.
}}

@@ Line 5: / Line 5: @@
 |ReleaseDate=2021-10-14
 |PrivateEditionReleaseDate=2021-11-16
-|Highlight=The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
+|Highlight=The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Agent Workspace Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
 |Containers=*wwe-nginx-9.0.4.tgz
 *gws-ui-workspace:9.0.000.87.10943
@@ Line 149: / Line 149: @@
 |TicketNumber=GAPI-21575
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE]:[AWS][AZURE]: The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. Please contact Genesys to enable this feature.[PRIVATE]: The Communication tab for Digital Channels has been enhanced to improve agent experience.
+|Content=[WWE]:[AWS][AZURE]: The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Agent Workspace Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. Please contact Genesys to enable this feature.[PRIVATE]: The Communication tab for Digital Channels has been enhanced to improve agent experience.
-|LocalContent='''For AWS and Azure:''' The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. Please contact Genesys to enable this feature.
+|LocalContent='''For AWS and Azure:''' The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Agent Workspace Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. Please contact Genesys to enable this feature.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADMessaging}}
 }}

@@ Line 6: / Line 6: @@
 |PrivateEditionReleaseDate=2021-11-16
 |Highlight=The '''Communication''' tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the '''Conversation''' tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
-|Containers=Docker: gws-ui-workspace:9.0.000.87.10943
+|Containers=*wwe-nginx-9.0.4.tgz
+*gws-ui-workspace:9.0.000.87.10943
 }}
 {{Issue

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=labels = wwe-October-21
-|DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2021-10-14
 |PrivateEditionReleaseDate=2021-11-16
@@ Line 59: / Line 59: @@
 |TicketNumber=GAPI-30109
 |Content=[WWE][AWS AZURE -PRIVATE-]Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. Contact Genesys to enable this feature.[PRIVATE]:Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. The *interaction.reject-route.default-method* option is used to manage this feature.
-|LocalContent='''For AWS and Azure:''' Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. Contact Genesys to enable this feature.
+|LocalContent='''For AWS and Azure:''' Agents now have the ability to reject calls when they are a part of a Hunt Group. In a Hunt Group, rejecting a call releases the call from the desktop. To enable this feature, use the '''Redirect / Release calls in Hunt Group''' in '''Contact Center Settings''' > '''Desktop Options''' > '''Voice'''.
 }}
 {{Issue
@@ Line 76: / Line 77: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE][AWS AZURE]Agent Desktop now allows agents to remove attachments from an inbound email. Contact Genesys to enable this option.[PRIVATE]Workspace Web Edition now allows agents to remove attachments from an inbound email. This feature can be enabled by setting *privilege.email.can-delete-attachment-from-inbound* to *true*.
-|LocalContent='''For AWS and Azure:''' Agent Desktop now allows agents to remove attachments from an inbound email. Contact Genesys to enable this option.
+|LocalContent='''For AWS and Azure:''' Agent Desktop now allows agents to remove attachments from an inbound email. To enable this feature, use the '''Enable Delete attachment''' option in '''Contact Center Settings > Desktop Options > Email'''.
-|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|anchor=InboundAttachments|display text=Inbound Email Attachments}}
+|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|anchor=InboundAttachments|display text=Inbound Email Attachments}} and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options}}
 }}
 {{Issue
@@ Line 95: / Line 96: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE][AWS AZURE -PRIVATE-]Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  Please contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions by adding the *volume* parameter to the following options:* &lt;media-type&gt;.ringing-bell* accessibility.agent-state-change-bell* accessibility.permanent-statistics-change-bell* accessibility.interaction-state-change-bell* accessibility.supervision-state-change-bell* accessibility.warning-message-bell* accessibility.dialog-bell* accessibility.dialog-error-bell* accessibility.outbound-campaign-state-change-bell* accessibility.voicemail-message-change-bell* outbound-callback.ringing-bell* chat.new-message-bell* chat.ringing-bell* email.ringing-bell* voice.ringing-bell* voice.sip-preview.ringing-bell* voice.dialing-bell* webrtc.ringing-bell
-|LocalContent='''For AWS and Azure:''' Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  Please contact Genesys to enable this feature.
+|LocalContent='''For AWS and Azure:''' Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  To enable this feature, use the following options:
 }}
 {{Issue
@@ Line 123: / Line 135: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE][AWS AZURE]Agent Desktop now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Use the following options to enable this feature:* login.email.is-auto-ready* login.chat.is-auto-ready* login.&lt;keyworkitemchannel&gt;.is-auto-ready
-|LocalContent=Agent Desktop now supports the ability to automatically set the agent status to '''Ready''' when the agent logs in on digital channels. Contact Genesys to enable this feature.
+|LocalContent=Agent Desktop now supports the ability to automatically set the agent status to '''Ready''' when the agent logs in on digital channels. To enable this feature, use the '''Email Auto Ready''' option in '''Contact Center Settings''' > '''Desktop Options''' > '''Email'''.
 }}
 {{Issue

@@ Line 12: / Line 12: @@
 |TicketNumber=GAPI-30698
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=[WWE]:[AWS AZURE PRIVATE]:Agent Desktop now correctly enables supervisors to simultaneously monitor multiple agents on the Chat channel.
+|Content=[WWE]:[AWS AZURE PRIVATE]:Agent Workspace now correctly enables supervisors to simultaneously monitor multiple agents on the Chat channel.
-|LocalContent=Agent Desktop now correctly enables supervisors to simultaneously monitor multiple agents on the Chat channel.
+|LocalContent=Agent Workspace now correctly enables supervisors to simultaneously monitor multiple agents on the Chat channel.
 }}
 {{Issue
@@ Line 30: / Line 30: @@
 |TicketNumber=GAPI-30482
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=[WWE]:[AWS AZURE]:Agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Agent Desktop. Please contact Genesys to enable this feature.[PRIVATE]:For web site integration, the *sandbox* option now supports the *ALLOW-POPUPS-TO-ESCAPE-SANDBOX* value, which removes sandbox constraints for popups created from an integrated web application. For example, when configured, agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Workspace Web Edition.
+|Content=[WWE]:[AWS AZURE]:Agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Agent Workspace. Please contact Genesys to enable this feature.[PRIVATE]:For web site integration, the *sandbox* option now supports the *ALLOW-POPUPS-TO-ESCAPE-SANDBOX* value, which removes sandbox constraints for popups created from an integrated web application. For example, when configured, agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Workspace Web Edition.
-|LocalContent='''For AWS and Azure''': Agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Agent Desktop. Please contact Genesys to enable this feature.
+|LocalContent='''For AWS and Azure''': Agents can now open documents, such as PDFs, from a webpage that is displayed in a popup opened from an iFrame in Agent Workspace. Please contact Genesys to enable this feature.
 }}
 {{Issue
@@ Line 47: / Line 47: @@
 |TicketNumber=GAPI-30166
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=[WWE]:[AWS AZURE]:Agent Desktop now supports copy and paste from webpages displayed in an iFrame in Agent Desktop that use the Clipboard API. Please contact Genesys to enable this feature.[PRIVATE]:The Workspace *allow* attribute has been updated to include two new values, CLIPBOARD-READ and CLIPBOARD-WRITE, to support iFrame embedded webpages that use the Clipboard API ([https://developer.mozilla.org/en-US/docs/Web/API/Clipboard]) to read text from the clipboard, or to write text to the clipboard.
+|Content=[WWE]:[AWS AZURE]:Agent Workspace now supports copy and paste from webpages displayed in an iFrame in Agent Workspace that use the Clipboard API. Please contact Genesys to enable this feature.[PRIVATE]:The Workspace *allow* attribute has been updated to include two new values, CLIPBOARD-READ and CLIPBOARD-WRITE, to support iFrame embedded webpages that use the Clipboard API ([https://developer.mozilla.org/en-US/docs/Web/API/Clipboard]) to read text from the clipboard, or to write text to the clipboard.
-|LocalContent='''For AWS and Azure''': Agent Desktop now supports copy and paste from webpages displayed in an iFrame in Agent Desktop that use the Clipboard API. Please contact Genesys to enable this feature.
+|LocalContent='''For AWS and Azure''': Agent Workspace now supports copy and paste from webpages displayed in an iFrame in Agent Workspace that use the Clipboard API. Please contact Genesys to enable this feature.
 }}
 {{Issue
@@ Line 75: / Line 75: @@
 |TicketNumber=GAPI-29530
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE][AWS AZURE]Agent Desktop now allows agents to remove attachments from an inbound email. Contact Genesys to enable this option.[PRIVATE]Workspace Web Edition now allows agents to remove attachments from an inbound email. This feature can be enabled by setting *privilege.email.can-delete-attachment-from-inbound* to *true*.
+|Content=[WWE][AWS AZURE]Agent Workspace now allows agents to remove attachments from an inbound email. Contact Genesys to enable this option.[PRIVATE]Workspace Web Edition now allows agents to remove attachments from an inbound email. This feature can be enabled by setting *privilege.email.can-delete-attachment-from-inbound* to *true*.
-|LocalContent='''For AWS and Azure:''' Agent Desktop now allows agents to remove attachments from an inbound email. To enable this feature, use the '''Enable Delete attachment''' option in '''Contact Center Settings > Desktop Options > Email'''.
+|LocalContent='''For AWS and Azure:''' Agent Workspace now allows agents to remove attachments from an inbound email. To enable this feature, use the '''Enable Delete attachment''' option in '''Contact Center Settings > Desktop Options > Email'''.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|anchor=InboundAttachments|display text=Inbound Email Attachments}} and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options}}
 }}
@@ Line 87: / Line 87: @@
 |TicketNumber=GAPI-29529
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE][AWS AZURE]:Agent Desktop now supports browser notifications for system disconnection.[PRIVATE]:Workspace Web Edition now supports browser notifications for system disconnection.
+|Content=[WWE][AWS AZURE]:Agent Workspace now supports browser notifications for system disconnection.[PRIVATE]:Workspace Web Edition now supports browser notifications for system disconnection.
-|LocalContent=Agent Desktop now supports browser notifications for system disconnection.
+|LocalContent=Agent Workspace now supports browser notifications for system disconnection.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=BrowserNotifications|display text=Browser notifications}}
 }}
@@ Line 94: / Line 94: @@
 |TicketNumber=GAPI-29528
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE][AWS AZURE -PRIVATE-]Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  Please contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions by adding the *volume* parameter to the following options:* &lt;media-type&gt;.ringing-bell* accessibility.agent-state-change-bell* accessibility.permanent-statistics-change-bell* accessibility.interaction-state-change-bell* accessibility.supervision-state-change-bell* accessibility.warning-message-bell* accessibility.dialog-bell* accessibility.dialog-error-bell* accessibility.outbound-campaign-state-change-bell* accessibility.voicemail-message-change-bell* outbound-callback.ringing-bell* chat.new-message-bell* chat.ringing-bell* email.ringing-bell* voice.ringing-bell* voice.sip-preview.ringing-bell* voice.dialing-bell* webrtc.ringing-bell
+|Content=[WWE][AWS AZURE -PRIVATE-]Agent Workspace now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  Please contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions by adding the *volume* parameter to the following options:* &lt;media-type&gt;.ringing-bell* accessibility.agent-state-change-bell* accessibility.permanent-statistics-change-bell* accessibility.interaction-state-change-bell* accessibility.supervision-state-change-bell* accessibility.warning-message-bell* accessibility.dialog-bell* accessibility.dialog-error-bell* accessibility.outbound-campaign-state-change-bell* accessibility.voicemail-message-change-bell* outbound-callback.ringing-bell* chat.new-message-bell* chat.ringing-bell* email.ringing-bell* voice.ringing-bell* voice.sip-preview.ringing-bell* voice.dialing-bell* webrtc.ringing-bell
-|LocalContent='''For AWS and Azure:''' Agent Desktop now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  To enable this feature, use the following options:
+|LocalContent='''For AWS and Azure:''' Agent Workspace now supports volume adjustment of the interaction alert ringing sound for voice, chat, and email interactions.  To enable this feature, use the following options:
 *In '''Contact Center Settings''' > '''Desktop Options''' > '''Voice''':
@@ Line 133: / Line 133: @@
 |TicketNumber=GAPI-29527
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE][AWS AZURE]Agent Desktop now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Use the following options to enable this feature:* login.email.is-auto-ready* login.chat.is-auto-ready* login.&lt;keyworkitemchannel&gt;.is-auto-ready
+|Content=[WWE][AWS AZURE]Agent Workspace now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Contact Genesys to enable this feature.[PRIVATE]Workspace Web Edition now supports the ability to automatically set the agent status to Ready when the agent logs in on digital channels. Use the following options to enable this feature:* login.email.is-auto-ready* login.chat.is-auto-ready* login.&lt;keyworkitemchannel&gt;.is-auto-ready
-|LocalContent=Agent Desktop now supports the ability to automatically set the agent status to '''Ready''' when the agent logs in on digital channels. To enable this feature, use the '''Email Auto Ready''' option in '''Contact Center Settings''' > '''Desktop Options''' > '''Email'''.
+|LocalContent=Agent Workspace now supports the ability to automatically set the agent status to '''Ready''' when the agent logs in on digital channels. To enable this feature, use the '''Email Auto Ready''' option in '''Contact Center Settings''' > '''Desktop Options''' > '''Email'''.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options}}
 }}
@@ Line 160: / Line 160: @@
 {{Issue
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|LocalContent=As of this release, the '''Resolved Issues''' from the [https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop#Agent_Desktop-9.0.000.86 Agent Desktop September 16, 2021] release are now also available for '''AWS'''.
+|LocalContent=As of this release, the '''Resolved Issues''' from the [https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop#Agent_Desktop-9.0.000.86 Agent Workspace September 16, 2021] release are now also available for '''AWS'''.
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