WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:57Z

Matthew.west@genesys.com: Published

2021-08-19T14:37:43Z

Published

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = WWE-August-21
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2021-08-19
|Highlight=Workspace now has a defense mechanism that enables agents to review and close the recovered calls.
}}
{{Issue
|TicketNumber=GAPI-29964
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE?]:The timestamps in chat message notifications are now correctly recorded when the Workspace browser window is minimized or does not have the focus.
|LocalContent=The timestamps in chat message notifications are now correctly recorded when the Workspace browser window is minimized or does not have the focus.
}}
{{Issue
|TicketNumber=GAPI-29608
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE]:The Quick (basic) Search in the My History, Contact History, and Interaction Search views is now limited to a maximum of 10 words to minimize the impact on platform resources.
|LocalContent=To improve user experience, the Quick (basic) Search in the '''My History''', '''Contact History''', and '''Interaction Search''' views is now limited to a maximum of 10 words.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADhist}}
}}
{{Issue
|TicketNumber=GAPI-29550
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE?]:In environments with Screen Recording enabled, during a Smart Failover situation in which Workspace switches to a different region, agents can now correctly enter their credentials to authenticate on the new region. Previously in this scenario, another window, related to connection loss, blocked access to the authentication pane.
|LocalContent=In environments with Screen Recording enabled, during a Smart Failover situation in which Workspace switches to a different region, agents can now correctly enter their credentials to authenticate on the new region. Previously in this scenario, another window, related to connection loss, blocked access to the authentication pane.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=Disconnection}}
}}
{{Issue
|TicketNumber=GAPI-29517
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE?]:In environments using Intelligent Workload Distribution and Engage cloud Email, actions on queues in the Workbin view, including move to queue, move to workbin, open email, and complete item now work as expected.
|LocalContent=In environments using Intelligent Workload Distribution and Engage cloud Email, actions on queues in the Workbin view, including move to queue, move to workbin, open email, and complete item now work as expected.
}}
{{Issue
|TicketNumber=GAPI-29467
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS AZURE PRIVATE?]:In environments where the 'Cancel ACW on Done' feature is enabled, the interaction Call Result now updates correctly when an Outbound Campaign interaction is marked Done.
|LocalContent=In environments where the '''Cancel ACW on Done''' feature is enabled, the interaction '''Call Result''' now updates correctly when an Outbound Campaign interaction is marked '''Done'''.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voice_options}}
}}
{{Issue
|TicketNumber=GAPI-28117
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE][PRIVATE?]:The current agent status is now displayed in bold text in the Global Status menu and the Channel Status menu in the *My Channels* view. In these menus, the status with the focus is now displayed with a new background color and shade to distinguish it from other possible selections when the mouse pointer passes over them.
|LocalContent=The current agent status is now displayed in bold text in the '''Global Status''' menu and the '''Channel Status''' menu in the '''My Channels''' view. In these menus, the status with the focus is now displayed with a new background color and shade to distinguish it from other possible selections when the mouse pointer passes over them.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=status}}
}}
{{Issue
|TicketNumber=GAPI-26251
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[Azure]:Agent Desktop now supports voicemail notification.
|LocalContent='''For deployments in Azure''', Agent Desktop now supports voicemail notification.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|anchor=Voicemail}}
}}
{{Issue
|TicketNumber=GAPI-25034
|Content=[WWE]:[AWS][AZURE]: NA[PRIVATE?]:
|LocalContent=[WWE]:[AWS][AZURE]: NA[PRIVATE?]:
}}
{{Issue
|TicketNumber=GAPI-24105
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[AWS AZURE? PRIVATE?]If an agent logs in with a high number of recovered calls attached to their place, Workspace now has a defense mechanism that enables agents to review and close the recovered calls. Previously in this scenario, Workspace sometimes failed to respond after an agent logged in.
|LocalContent=If an agent logs in with a high number of recovered calls attached to their place, Workspace now has a defense mechanism that enables agents to review and close the recovered calls. Previously in this scenario, Workspace sometimes failed to respond after an agent logged in.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|anchor=unclosed}}
}}
{{Issue
|TicketNumber=GAPI-29802
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=Column header names in the '''My Agents''' view no longer overlap one another when the text is too long for the width of the column. Column headers now have a minimum width and if the text to be displayed in the column header is too long, it is truncated with an ellipsis.
}}
{{Issue
|TicketNumber=GAPI-29636
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|LocalContent=In the '''Contact History''', '''My History''', and '''Interaction Search''' views, a burst of requests is no longer sent if an agent holds down the '''Enter''' key in '''Advanced Search''' or if the agent simultaneously opens a large number of interactions.
}}

@@ Line 49: / Line 49: @@
 |TicketNumber=GAPI-26251
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE]:[Azure]:Agent Desktop now supports voicemail notification.
+|Content=[WWE]:[Azure]:Agent Workspace now supports voicemail notification.
-|LocalContent='''For deployments in Azure''', Agent Desktop now supports voicemail notification.
+|LocalContent='''For deployments in Azure''', Agent Workspace now supports voicemail notification.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|anchor=Voicemail}}
 }}

RN/AgentDesktop/9.0.000.85 - Revision history

WikiSysop at 19:20, July 28, 2022

Matthew.west@genesys.com: Published