RN/AgentDesktop/9.0.000.84 - Revision history

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:55Z

WikiSysop at 18:49, July 28, 2022

2022-07-28T18:49:58Z

Matthew.west@genesys.com: Published

2021-07-22T16:36:09Z

Published

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = wwe-July-21
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseDate=2021-07-22
|Highlight=Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance
}}
{{Issue
|TicketNumber=GAPI-29159
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE]:Agent can now see all standard responses when Workspace is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.[PREM]:Agent can now see all standard responses when the standard-response.categories option is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.
|LocalContent=Agents can now see all standard responses when Agent Desktop is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.
}}
{{Issue
|TicketNumber=GAPI-28682
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE]:For Internet Explorer 11 users, Workspace no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.[PREM]:For Internet Explorer 11 users, Workspace no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.
|LocalContent=For Internet Explorer 11 users, Agent Desktop no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.
}}
{{Issue
|TicketNumber=GAPI-28645
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE]:The Voice channel is no longer becomes stuck in the Pending state in the My Channels view and the Global State menu after a transferred call is release. Previously, in this scenario, agents had to refresh the browser to return to the expected state.[PREM]:The Voice channel is no longer becomes stuck in the Pending state in the My Channels view and the Global State menu after a transferred call is release. Previously, in this scenario, agents had to refresh the browser to return to the expected state.
|LocalContent=The Voice channel no longer becomes stuck in the '''Pending''' state in the '''My Channels''' view and the '''Global State''' menu after a transferred call is release. Previously, in this scenario, agents had to refresh the browser to return to the expected state.
}}
{{Issue
|TicketNumber=GAPI-28535
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE]:Team Communicator keyboard navigation for the Consultation feature has been improved. [PREM]:Team Communicator keyboard navigation for the Consultation feature has been improved.
|LocalContent='''Team Communicator''' keyboard navigation for the Consultation feature has been improved.
}}
{{Issue
|TicketNumber=GAPI-28391
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE]:For Internet Explorer 11 users, the Performance Tracker now works correctly. Previously, counters were not refreshed.[PREM]:For Internet Explorer 11 users, the Performance Tracker now works correctly. Previously, counters were not refreshed.
|LocalContent=For Internet Explorer 11 users, the '''Performance Tracker''' now works correctly. Previously, counters were not refreshed.
}}
{{Issue
|TicketNumber=GAPI-28360
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:[AWS][AZURE]:Agents can now complete Chat consultations by Conference or Transfer. Previously, in some configuration environments, these functions were not always available.[PREM]:Agents can now complete Chat consultations by Conference or Transfer, even if the teamcommunicator.permissions.agent.restrict-to-agent-groups option was enabled. Previously in this scenario, the Conference and Transfer buttons where unavailable.
|LocalContent=Agents can now complete chat consultations by '''Conference''' or '''Transfer'''. Previously, in some configuration environments, these functions were not always available.
}}
{{Issue
|TicketNumber=GAPI-28131
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE][AWS Azure]A defense has been introduced in Team Communicator to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Agent Desktop in Internet Explorer 11.[PREM]A defense has been introduced in Team Communicator to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Workspace in Internet Explorer 11.
|LocalContent=A defense has been introduced in '''Team Communicator''' to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Agent Desktop in Internet Explorer 11.
}}
{{Issue
|TicketNumber=GAPI-27994
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=WWE]:[AWS][AZURE]:For Internet Explorer 11 users, the Help now works correctly. [PREM]:For Internet Explorer 11 users, the Help now works correctly.
|LocalContent=For Internet Explorer 11 users, the Help now works correctly.
}}
{{Issue
|TicketNumber=GAPI-27498
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][Azure AWS] Team Communicator now has the option to configure different list Corporate Favorites for Conference and Transfer. Please contact Genesys to enable this feature.[PREM]Team Communicator now has the option to configure different list Corporate Favorites for Conference and Transfer. Refer to *Creating different Corporate Favorites for Transfer, and Conference targets* https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/EnablingComms#CorpFavTransferConfConsult
|LocalContent='''Team Communicator''' now has the option to configure different list '''Corporate Favorites''' for '''Conference''' and '''Transfer'''. Please contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-27384
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]: [AWS][AZURE]:The Consultation bar is no longer incorrectly displayed in certain scenarios involving two or more email interactions from the same case.[PREM]:The Consultation bar is no longer incorrectly displayed in certain scenarios involving two or more email interactions from the same case.
|LocalContent=The '''Consultation''' bar is no longer incorrectly displayed in certain scenarios involving two or more email interactions from the same case.
}}
{{Issue
|TicketNumber=GAPI-27329
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS AZURE]The secondary login view where agents enter place, queue, and language is enhanced to improve login.[PREM]The secondary login view where agents enter place, queue, and language is enhanced to improve login.
|LocalContent=The secondary login view where agents enter place, queue, and language is enhanced to improve login.
}}
{{Issue
|TicketNumber=GAPI-27271
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[AWS]: WHIRLPOOL ONLY in May[WWE]: In the Contact History, My History, and Interaction Search views, Workspace now enables agents to open a work item or email before it is routed, while still being processed in the Universal Queue in Intelligent Workload Distribution. Agents can also now re-open a work item or email interaction that has already been completed (marked Done).
|LocalContent=For environments using Intelligent Workload Distribution, in the Workspace '''Contact History''', '''My History''', and '''Interaction Search''' views, agents can now open a work item or email before it is routed, while still being processed in the Universal Queue in Intelligent Workload Distribution. Agents can also now re-open a work item or email interaction that has already been completed (marked '''Done'''). Contact Genesys to configure this feature.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADcustinter|anchor=UniversalQueue}}
}}
{{Issue
|TicketNumber=GAPI-26728
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][Azure AWS]You can now hide the Transfer and Conference buttons in the Voice interaction toolbar when the agent is engaged in an active consultation and the Complete Transfer and Complete Conference operations are not possible for the active consultation. Please contact Genesys to enable this feature.[PREM]You can now hide the Transfer and Conference buttons in the Voice interaction toolbar when the agent is engaged in an active consultation and the Complete Transfer and Complete Conference operations are not possible for the active consultation. The following options are introduced to support this feature:* teamcommunicator.one-step-transfer-with-consultation.enabled* teamcommunicator.one-step-conference-with-consultation.enabled
|LocalContent=You can now hide the '''Transfer''' and '''Conference''' buttons in the '''Voice''' interaction toolbar when the agent is engaged in an active consultation and the '''Complete Transfer''' and '''Complete Conference''' operations are not possible for the active consultation. Please contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-26727
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[AWS & Azure]:Workspace can now be configured so that a Corporate Favorite is available in the Team Communicator only for consultation calls. Workspace can also be configured to specify whether the consultation-only Corporate Favorite is enabled to complete the consultation as a transfer or a conference. Please contact Genesys to enable this feature.[PREM]:You can now specify that a Corporate Favorite is available in the Team Communicator only for consultation calls. You can also specify whether the consultation-only Corporate Favorite is enabled to complete the consultation as a transfer or a conference. The *capabilities* option in the section for a given Corporate Favorite is expanded to enable you to specify whether the agent can use the Corporate Favorite to complete a consultation call as a two-step transfer or a two-step conference. Refer to *Creating different Corporate Favorites for Transfer, and Conference targets* https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/EnablingComms#CorpFavTransferConfConsult
|LocalContent=Agent Desktop can now be configured so that a '''Corporate Favorite''' is available in the '''Team Communicator''' only for consultation calls. Workspace can also be configured to specify whether the consultation-only '''Corporate Favorite''' is enabled to complete the consultation as a '''Transfer''' or a '''Conference'''. Please contact Genesys to enable this feature.
}}
{{Issue
|TicketNumber=GAPI-26488
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[AWS][AZURE]:For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Desktop now has improved the defense that maintains the session. Previously, when the tab running Agent Desktop did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.[PREM]:For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Desktop now has improved the defense that maintains the session. Previously, when the tab running Agent Desktop did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.
|LocalContent=For Microsoft Edge (Chromium) users that implement the '''Sleeping Tabs''' feature, Agent Desktop now has improved the defense that maintains the session. Previously, when the tab running Agent Desktop did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.
}}
{{Issue
|TicketNumber=GAPI-25508
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[Azure/AWS]: Agent Desktop now has improved support for Web-RTC when multiple instances of Agent Desktop are open in multiple browser tabs.[PREM]: N/A as Premise does not support Web-RTC
|LocalContent=Agent Desktop now has improved support for Web-RTC when multiple instances of Agent Desktop are open in multiple browser tabs.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=Multibrowser}}
}}
{{Issue
|TicketNumber=GAPI-25507
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE]:[Azure/AWS]:Agents can now open a single Agent Desktop session in up to five browser tabs in Chrome, Edge Chromium, and FireFox.[PREM]:Agents can now open a single Workspace session in up to five browser tabs in Chrome, Edge Chromium, and FireFox.
|LocalContent=Agents can now open a single Agent Desktop session in up to ''five browser tabs'' in Chrome, Edge Chromium, and FireFox.
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=Multibrowser}}
}}
{{Issue
|TicketNumber=GAPI-16320
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
|Content=[WWE][AWS Azure]Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom.For an improved integration with screen readers, please contact Genesys to enable this feature.[PREM]Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom.For an improved integration with screen readers, Genesys recommends that you enable the visual impairment mode by using the accessibility.visual-impairment-profile option.You can adjust the behavior of the application tooltips by configuring the following options to suit your environment:* accessibility.tooltip.show-on-focus* accessibility.tooltip.is-hoverable* accessibility.tooltip.hide-on-click
|LocalContent=Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom. For an improved integration with screen readers, please contact Genesys to enable this feature.
}}

@@ Line 10: / Line 10: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:[AWS][AZURE]:Agent can now see all standard responses when Workspace is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.[PREM]:Agent can now see all standard responses when the standard-response.categories option is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.
-|LocalContent=Agents can now see all standard responses when Agent Desktop is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.
+|LocalContent=Agents can now see all standard responses when Agent Workspace is configured to display a subset of the Responses tree. Previously, when a subcategory contained categories and standard responses, standard responses were not displayed.
 }}
 {{Issue
@@ Line 16: / Line 16: @@
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:[AWS][AZURE]:For Internet Explorer 11 users, Workspace no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.[PREM]:For Internet Explorer 11 users, Workspace no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.
-|LocalContent=For Internet Explorer 11 users, Agent Desktop no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.
+|LocalContent=For Internet Explorer 11 users, Agent Workspace no longer displays a misleading warning message on the login view when screen recording is enabled. The message indicated that login had failed even when login succeeded.
 }}
 {{Issue
@@ Line 45: / Line 45: @@
 |TicketNumber=GAPI-28131
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
-|Content=[WWE][AWS Azure]A defense has been introduced in Team Communicator to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Agent Desktop in Internet Explorer 11.[PREM]A defense has been introduced in Team Communicator to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Workspace in Internet Explorer 11.
+|Content=[WWE][AWS Azure]A defense has been introduced in Team Communicator to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Agent Workspace in Internet Explorer 11.[PREM]A defense has been introduced in Team Communicator to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Workspace in Internet Explorer 11.
-|LocalContent=A defense has been introduced in '''Team Communicator''' to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Agent Desktop in Internet Explorer 11.
+|LocalContent=A defense has been introduced in '''Team Communicator''' to avoid the component becoming stuck, displaying an infinite spinner, in certain situations while using Agent Workspace in Internet Explorer 11.
 }}
 {{Issue
@@ Line 89: / Line 89: @@
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 |Content=[WWE]:[AWS & Azure]:Workspace can now be configured so that a Corporate Favorite is available in the Team Communicator only for consultation calls. Workspace can also be configured to specify whether the consultation-only Corporate Favorite is enabled to complete the consultation as a transfer or a conference. Please contact Genesys to enable this feature.[PREM]:You can now specify that a Corporate Favorite is available in the Team Communicator only for consultation calls. You can also specify whether the consultation-only Corporate Favorite is enabled to complete the consultation as a transfer or a conference. The *capabilities* option in the section for a given Corporate Favorite is expanded to enable you to specify whether the agent can use the Corporate Favorite to complete a consultation call as a two-step transfer or a two-step conference. Refer to *Creating different Corporate Favorites for Transfer, and Conference targets* https://docs.genesys.com/Documentation/HTCC/9.0.0/IWWDep/EnablingComms#CorpFavTransferConfConsult
-|LocalContent=Agent Desktop can now be configured so that a '''Corporate Favorite''' is available in the '''Team Communicator''' only for consultation calls. Workspace can also be configured to specify whether the consultation-only '''Corporate Favorite''' is enabled to complete the consultation as a '''Transfer''' or a '''Conference'''. Please contact Genesys to enable this feature.
+|LocalContent=Agent Workspace can now be configured so that a '''Corporate Favorite''' is available in the '''Team Communicator''' only for consultation calls. Workspace can also be configured to specify whether the consultation-only '''Corporate Favorite''' is enabled to complete the consultation as a '''Transfer''' or a '''Conference'''. Please contact Genesys to enable this feature.
 }}
 {{Issue
 |TicketNumber=GAPI-26488
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE]:[AWS][AZURE]:For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Desktop now has improved the defense that maintains the session. Previously, when the tab running Agent Desktop did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.[PREM]:For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Desktop now has improved the defense that maintains the session. Previously, when the tab running Agent Desktop did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.
+|Content=[WWE]:[AWS][AZURE]:For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Workspace now has improved the defense that maintains the session. Previously, when the tab running Agent Workspace did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.[PREM]:For Microsoft Edge (Chromium) users that implement the Sleeping Tabs feature, Agent Workspace now has improved the defense that maintains the session. Previously, when the tab running Agent Workspace did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.
-|LocalContent=For Microsoft Edge (Chromium) users that implement the '''Sleeping Tabs''' feature, Agent Desktop now has improved the defense that maintains the session. Previously, when the tab running Agent Desktop did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.
+|LocalContent=For Microsoft Edge (Chromium) users that implement the '''Sleeping Tabs''' feature, Agent Workspace now has improved the defense that maintains the session. Previously, when the tab running Agent Workspace did not have the focus for a long time, agents might have been disconnected and then have to re-authenticate.
 }}
 {{Issue
 |TicketNumber=GAPI-25508
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE]:[Azure/AWS]: Agent Desktop now has improved support for Web-RTC when multiple instances of Agent Desktop are open in multiple browser tabs.[PREM]: N/A as Premise does not support Web-RTC
+|Content=[WWE]:[Azure/AWS]: Agent Workspace now has improved support for Web-RTC when multiple instances of Agent Workspace are open in multiple browser tabs.[PREM]: N/A as Premise does not support Web-RTC
-|LocalContent=Agent Desktop now has improved support for Web-RTC when multiple instances of Agent Desktop are open in multiple browser tabs.
+|LocalContent=Agent Workspace now has improved support for Web-RTC when multiple instances of Agent Workspace are open in multiple browser tabs.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=Multibrowser}}
 }}
@@ Line 107: / Line 107: @@
 |TicketNumber=GAPI-25507
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE]:[Azure/AWS]:Agents can now open a single Agent Desktop session in up to five browser tabs in Chrome, Edge Chromium, and FireFox.[PREM]:Agents can now open a single Workspace session in up to five browser tabs in Chrome, Edge Chromium, and FireFox.
+|Content=[WWE]:[Azure/AWS]:Agents can now open a single Agent Workspace session in up to five browser tabs in Chrome, Edge Chromium, and FireFox.[PREM]:Agents can now open a single Workspace session in up to five browser tabs in Chrome, Edge Chromium, and FireFox.
-|LocalContent=Agents can now open a single Agent Desktop session in up to ''five browser tabs'' in Chrome, Edge Chromium, and FireFox.
+|LocalContent=Agents can now open a single Agent Workspace session in up to ''five browser tabs'' in Chrome, Edge Chromium, and FireFox.
 |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=Multibrowser}}
 }}

@@ Line 114: / Line 114: @@
 |TicketNumber=GAPI-16320
 |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
-|Content=[WWE][AWS Azure]Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom.For an improved integration with screen readers, please contact Genesys to enable this feature.[PREM]Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom.For an improved integration with screen readers, Genesys recommends that you enable the visual impairment mode by using the accessibility.visual-impairment-profile option.You can adjust the behavior of the application tooltips by configuring the following options to suit your environment:* accessibility.tooltip.show-on-focus* accessibility.tooltip.is-hoverable* accessibility.tooltip.hide-on-click
+|Content=[WWE][AWS Azure]Agent Workspace is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom.For an improved integration with screen readers, please contact Genesys to enable this feature.[PREM]Agent Workspace is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom.For an improved integration with screen readers, Genesys recommends that you enable the visual impairment mode by using the accessibility.visual-impairment-profile option.You can adjust the behavior of the application tooltips by configuring the following options to suit your environment:* accessibility.tooltip.show-on-focus* accessibility.tooltip.is-hoverable* accessibility.tooltip.hide-on-click
-|LocalContent=Workspace Agent Desktop is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom. For an improved integration with screen readers, please contact Genesys to enable this feature.
+|LocalContent=Agent Workspace is compliant with Web Content Accessibility Guideline (WCAG) 2.1 level AA with a limit of 200% for the Zoom. For an improved integration with screen readers, please contact Genesys to enable this feature.
 }}