RN/AgentDesktop/9.0.000.82 - Revision history

WikiSysop at 12:30, July 26, 2022

2022-07-26T12:30:43Z

Julie.munn@genesys.com: Published

2021-06-30T21:03:43Z

Published

Ed.jamer@genesys.com: Text replacement - "{{JiraIssue" to "{{Issue"

2021-06-09T16:49:16Z

Text replacement - "{{JiraIssue" to "{{Issue"

Ed.jamer@genesys.com: Text replacement - "|Issue=" to "|TicketNumber="

2021-06-09T16:48:14Z

Text replacement - "|Issue=" to "|TicketNumber="

Ed.jamer@genesys.com: Text replacement - "|IssueType=" to "|IssueCategoryId="

2021-06-09T16:47:05Z

Text replacement - "|IssueType=" to "|IssueCategoryId="

Matthew.west@genesys.com: Published

2021-06-03T14:02:38Z

Published

Matthew.west@genesys.com: Published

2021-06-03T13:43:49Z

Published

Matthew.west@genesys.com: Published

2021-05-27T17:58:41Z

Published

New page

{{ComponentRN
|ComponentId=acaca529-aedd-4820-8557-4966ab8490db
|JQL=labels = wwe-may-21 AND issue != GAPI-27271
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
|ReleaseTypeId=bd29a217-74d6-4220-a07b-3bdb36d5cf26
|ReleaseDate=2021-05-27
|Highlight=Resolved issues and improvements.
|ReleaseNumber=9.0.000.82
}}
{{JiraIssue
|Issue=GAPI-28247
|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:

[AWS]:
Agent can now open an Email interactions from the *Interactions Search* view while handling voice call.
Previously, in some situations, the Email interaction was not opened and an error message was displayed.
|LocalContent='''AWS only.''' Agent can now open an Email interactions from the '''Interactions Search''' view while handling voice call. Previously, in some situations, the Email interaction was not opened and an error message was displayed.
}}
{{JiraIssue
|Issue=GAPI-27454
|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:

[AWS][Azure]:

Text pasted into the Chat message composition field now displays correctly. Previously, the text might have displayed partially outside the field because the field did not expand correctly.

[PREM]:

Text pasted into the Chat message composition field now displays correctly. Previously, the text might have displayed partially outside the field because the field did not expand correctly.
|LocalContent=Text pasted into the Chat message composition field now displays correctly. Previously, the text might have displayed partially outside the field because the field did not expand correctly.
}}
{{JiraIssue
|Issue=GAPI-28066
|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:

[AWS][AZURE]:

Agents who are disconnected from a Chat session are now correctly removed from the session. Previously, Chat session ownership could bounce between two agents.

[PREM]:

Agents who are disconnected from a Chat session are now correctly removed from the session. Previously, Chat session ownership could bounce between two agents.
|LocalContent=Agents who are disconnected from a Chat session are now correctly removed from the session. Previously, Chat session ownership could bounce between two agents.
}}
{{JiraIssue
|Issue=GAPI-27712
|IssueType=5c483167-c133-4dc5-87c0-bd2719670bc1
|Content=[WWE]:

[Azure].:
All regions now support agents adding contacts to My Favorites. Previously, in some regions, adding a contact as a favorite resulted in an error.
|LocalContent='''Azure only.''' All regions now support agents adding contacts to '''My Favorites'''. Previously, in some regions, adding a contact as a favorite resulted in an error.
}}

@@ Line 3: / Line 3: @@
 |JQL=labels = wwe-may-21 AND issue != GAPI-27271
 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseDate=2021-05-27
 |PrivateEditionReleaseDate=2021-06-30
@@ Line 9: / Line 8: @@
 {{PrivateEditionBoilerplate|Boilerplate=1}}
 |ReleaseNumber=9.0.000.82
 }}

@@ Line 8: / Line 8: @@
 |ReleaseNumber=9.0.000.82
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-28649
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |LocalContent='''UPDATE''': The '''Reply All''' button is now correctly displayed when an agent receives an inbound email that has several email addresses. For example, one From address and one Cc address. Previously, in some situations, only the '''Reply''' button was displayed and the '''Reply All''' button was missing.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-28247
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
@@ Line 23: / Line 23: @@
 |LocalContent='''AWS only.''' Agent can now open an Email interactions from the '''Interactions Search''' view while handling voice call. Previously, in some situations, the Email interaction was not opened and an error message was displayed.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-28066
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
@@ Line 37: / Line 37: @@
 |LocalContent=Agents who are disconnected from a Chat session are now correctly removed from the session. Previously, Chat session ownership could bounce between two agents.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-27712
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
@@ Line 46: / Line 46: @@
 |LocalContent='''Azure only.''' All regions now support agents adding contacts to '''My Favorites'''. Previously, in some regions, adding a contact as a favorite resulted in an error.
 }}
-{{JiraIssue
+{{Issue
 |TicketNumber=GAPI-27454
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1

@@ Line 9: / Line 9: @@
 }}
 {{JiraIssue
-|Issue=GAPI-28649
+|TicketNumber=GAPI-28649
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |LocalContent='''UPDATE''': The '''Reply All''' button is now correctly displayed when an agent receives an inbound email that has several email addresses. For example, one From address and one Cc address. Previously, in some situations, only the '''Reply''' button was displayed and the '''Reply All''' button was missing.
 }}
 {{JiraIssue
-|Issue=GAPI-28247
+|TicketNumber=GAPI-28247
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:
@@ Line 24: / Line 24: @@
 }}
 {{JiraIssue
-|Issue=GAPI-28066
+|TicketNumber=GAPI-28066
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:
@@ Line 38: / Line 38: @@
 }}
 {{JiraIssue
-|Issue=GAPI-27712
+|TicketNumber=GAPI-27712
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:
@@ Line 47: / Line 47: @@
 }}
 {{JiraIssue
-|Issue=GAPI-27454
+|TicketNumber=GAPI-27454
 |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
 |Content=[WWE]:

@@ Line 2: / Line 2: @@
 |ComponentId=acaca529-aedd-4820-8557-4966ab8490db
 |JQL=labels = wwe-may-21 AND issue != GAPI-27271
-|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
+|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a
 |ReleaseTypeId=bd29a217-74d6-4220-a07b-3bdb36d5cf26
 |ReleaseDate=2021-05-27
 |Highlight='''UPDATE''': The '''Reply All''' button is now correctly displayed when an agent receives an inbound email that has several email addresses.
 |ReleaseNumber=9.0.000.82
 }}
@@ Line 59: / Line 62: @@
 Text pasted into the Chat message composition field now displays correctly. Previously, the text might have displayed partially outside the field because the field did not expand correctly.
 |LocalContent=Text pasted into the Chat message composition field now displays correctly. Previously, the text might have displayed partially outside the field because the field did not expand correctly.
 }}
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