PrivateEdition/Current/TenantPEGuide/Planning - Revision history

WikiSysop at 14:45, October 7, 2022

2022-10-07T14:45:59Z

WikiSysop at 18:00, September 30, 2022

2022-09-30T18:00:55Z

WikiSysop at 18:16, September 22, 2022

2022-09-22T18:16:00Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:28Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Corinne.hicks@genesys.com: Published

2021-06-30T20:38:40Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying the Tenant Service.
|LimitationsStatus=No
|HelmStatus=No
|HelmText=For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.

===Containers===
The Tenant Service has the following containers:

*Core tenant service container
*Database initialization and upgrade container
*Role and privileges initialization and upgrade container
*Solution specific: pulse provisioning container

===Helm charts===

*Tenant deployment
*Tenant infrastructure
|ThirdPartyStatus=No
|ThirdPartyText=For information about setting up your Genesys Engage cloud private edition platform, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software Requirements}}.

The following table lists the third-party prerequisites for the Tenant Service.
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=2f69518e-33af-4c0f-adcc-a98e5427e5e0
}}{{SectionThirdPartyItem
|ThirdPartyItem=2afd763e-337c-47eb-8428-3bafcc89dbca
}}{{SectionThirdPartyItem
|ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
}}{{SectionThirdPartyItem
|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
|Notes='''NOTE:''' Genesys currently supports PostgreSQL 10.x for the Tenant Service. Testing is underway to confirm full support for version 11.x.
{{AnchorDiv|postgres}}

The PostgreSQL database is required for a Tenant Service. You can obtain the database credentials using one of the following methods:

*Create its own PostgreSQL DB for a Tenant Service.
*Use the shared PostgreSQL DB, which is recommended in the OpenShift platform.

Deploy a PostgreSQL database using the following commands:
<source lang="text">
helm repo add bitnami https://charts.bitnami.com/bitnami

helm install -n voice t100postgres bitnami/postgresql
</source>
}}
|StorageStatus=No
|StorageText={{Notices|Notice=PEComingSoon}}
|NetworkStatus=No
|NetworkText={{Notices|Notice=PEComingSoon}}
|BrowserStatus=No
|DependenciesStatus=No
|DependenciesText=For detailed information about the correct order of services deployment, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.

The following prerequisites are required before deploying the Tenant Service:

*'''Voice Platform''' and all its external dependencies must be deployed before proceeding with the Tenant Service deployment.
*'''PostgreSQL 10''' database management system must be deployed and database shall be allocated either as a primary or replica. For more information about the sample deployment of a standalone DBMS, see {{Link-SomewhereInThisVersion|manual=TenantPEGuide|topic=Planning|anchor=postgres|display text=Third-party prerequisites}}.

In addition, if you expect to use Agent Setup or Workspace Web Edition after the tenant is deployed, Genesys recommends that you deploy '''GWS Authentication Service''' before proceeding with the Tenant Service deployment.

===Specific dependencies===
The Tenant Service is dependent on the following platform endpoints:

*GWS environment API
*Interaction service core
*Interaction service vq

The Tenant Service is dependent on the following service component endpoints:

*Voice Front End Service
*Voice Redis (RQ) Service
*Voice Config Service
|GDPRStatus=No
|GDPRText={{Notices|Notice=PEComingSoon}}
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 38: / Line 38: @@
 {{AnchorDiv|postgres}}
-You must provide a PostgreSQL database for Tenant Service. You can obtain the database credentials using one of the following methods:
+Before deploying Tenant Service, you must provision a PostgreSQL database for Tenant Service using one of the following methods:
 *Create a PostgreSQL database specifically for use by Tenant Service.
 *Use the shared PostgreSQL database, which is recommended in the OpenShift platform.
-Deploy a PostgreSQL database using the following commands:
+Deploy a PostgreSQL database using the following commands:<source lang="text">
 helm repo add bitnami https://charts.bitnami.com/bitnami
-helm install -n voice t100postgres bitnami/postgresql
+helm install -n voice <tenant id>postgres bitnami/postgresql
-</source>
+</source>During deployment, you require the database information, including credentials. For the list of database parameters that you override in the Tenant Helm chart '''values.yaml''' file, see [[Draft:PrivateEdition/Current/TenantPEGuide/Configure#backend|Backend parameters]] in {{Link-SomewhereInThisVersion|manual=TenantPEGuide|topic=Configure|anchor=OverrideValues|display text=Override Helm chart values}}.
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3e732261-b78e-4921-b6a6-08ee0a322ca1

@@ Line 53: / Line 53: @@
 }}
 |StorageStatus=No
-|StorageText={{Notices|Notice=PEComingSoon}}
+|StorageText=For information about storage requirements for Voice Microservices, including the Tenant Service, see {{Link-AnywhereElse|product=VM|version=Current|manual=VMPEGuide|topic=Planning|anchor=Storage|display text=Storage requirements}} in the ''Voice Microservices Private Edition Guide''.
 |NetworkStatus=No
 |NetworkText=For general network requirements, review the information on the suite-level [[PrivateEdition/Current/PEGuide/ConfigNetwork|Network settings]] page.

@@ Line 2: / Line 2: @@
 |DisplayName=Before you begin
 |Context=Find out what to do before deploying the Tenant Service.
 |LimitationsStatus=No
 |HelmStatus=No
 |HelmText=For information about how to download the Helm charts, see {{SuiteLevelLink|helmchart}}.
 ===Containers===
@@ Line 26: / Line 30: @@
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=2afd763e-337c-47eb-8428-3bafcc89dbca
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
-|Notes='''NOTE:''' Genesys currently supports PostgreSQL 10.x for the Tenant Service. Testing is underway to confirm full support for version 11.x.
+|Notes='''NOTE:''' Starting with version 100.0.100.0041, Tenant Service supports PostgreSQL 11.x.
 {{AnchorDiv|postgres}}
-The PostgreSQL database is required for a Tenant Service. You can obtain the database credentials using one of the following methods:
+You must provide a PostgreSQL database for Tenant Service. You can obtain the database credentials using one of the following methods:
-*Create its own PostgreSQL DB for a Tenant Service.
+*Create a PostgreSQL database specifically for use by Tenant Service.
-*Use the shared PostgreSQL DB, which is recommended in the OpenShift platform.
+*Use the shared PostgreSQL database, which is recommended in the OpenShift platform.
 Deploy a PostgreSQL database using the following commands:
@@ Line 44: / Line 49: @@
 helm install -n voice t100postgres bitnami/postgresql
 </source>
 }}
 |StorageStatus=No
 |StorageText={{Notices|Notice=PEComingSoon}}
 |NetworkStatus=No
-|NetworkText={{Notices|Notice=PEComingSoon}}
+|NetworkText=For general network requirements, review the information on the suite-level [[PrivateEdition/Current/PEGuide/ConfigNetwork|Network settings]] page.
 |BrowserStatus=No
 |DependenciesStatus=No
@@ Line 73: / Line 81: @@
 *Voice Config Service
 |GDPRStatus=No
-|GDPRText={{Notices|Notice=PEComingSoon}}
+|GDPRText=Not applicable.
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}

@@ Line 19: / Line 19: @@
 *Tenant infrastructure
 |ThirdPartyStatus=No
-|ThirdPartyText=For information about setting up your Genesys Engage cloud private edition platform, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software Requirements}}.
+|ThirdPartyText=For information about setting up your Genesys Multicloud CX private edition platform, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software Requirements}}.
 The following table lists the third-party prerequisites for the Tenant Service.