PrivateEdition/Current/PEGuide/Overview - Revision history

WikiSysop at 03:01, March 31, 2023

2023-03-31T03:01:49Z

WikiSysop at 06:45, September 29, 2022

2022-09-29T06:45:38Z

Uma.jayakumar.IX: Published

2021-12-22T18:52:12Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:51Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:41Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Jose.druker@genesys.com: Published

2021-07-23T19:49:04Z

Published

Uma.jayakumar@genesys.com: Published

2021-06-30T18:51:16Z

Published

New page

{{Article
|Standalone=Yes
|DisplayName=About Genesys Engage cloud private edition
|Context=Learn about the Genesys Engage cloud private edition offering and its key features.
|ComingSoon=No
|Section={{Section
|alignment=Horizontal
|Media=Image
|image=Private-edition-everywhere.png
|structuredtext='''Genesys Engage cloud private edition''' is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Engage services are cloud-native and portable, meaning that the Genesys Engage cloud private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.
|structuredtextwide=Genesys Engage cloud private edition has been designed to:

*Allow a customer or partner to deploy Genesys Engage on any Kubernetes platform (whether on-premises, or in a public or private cloud)
*Improve deployment and monitoring
*Meet and exceed the scalability, security, and reliability requirements of the largest enterprise customers

With Genesys' support of Kubernetes and Helm, you can quickly set up your contact center with seamless automated deployments, get faster upgrades, monitor the services, and trigger alerts for faulty systems.

{{{!}} class="wikitable"
{{!}}+Key Features of Genesys Engage cloud private edition
!Benefits
!Description
{{!}}-
{{!}}Cloud-native
{{!}}Cloud-native architecture scales automatically to meet the customer demand without extra overhead costs.
{{!}}-
{{!}}Automated Deployment
{{!}}Deployment artifacts and features allow customers to automate the deployment of the Genesys Multicloud platform to their choice of Infrastructure such as cloud provider and premise.
{{!}}-
{{!}}High Availability
{{!}}The HA capabilities have expanded through a new functionality (for example, the change from active-passive model to N+1) and utilization of Kubernetes functionality such as auto-restart of pods. The platform can be deployed to take advantage of multiple availability zones and geo-diverse regions to increase the availability of the platform.
{{!}}-
{{!}}Autoscaling
{{!}}Autoscaling is the ability to automatically create service copies to meet the demand. When demand decreases, microservices are chosen to be decommissioned to an appropriate level of readiness.
{{!}}-
{{!}}Monitoring
{{!}}All services in the platform have a rich set of metrics to allow you to monitor the operational health of the platform as a whole and the individual services in order to detect potential problem areas sooner.
{{!}}}
<br />
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 44: / Line 44: @@
 *[https://azure.microsoft.com/en-in/services/kubernetes-service/#overview Azure Kubernetes Service] (AKS)
 *[https://cloud.google.com/kubernetes-engine Google Kubernetes Engine] (GKE)
 For more information on the third-party dependencies required for the related Kubernetes platforms, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Software requirements}}.

@@ Line 41: / Line 41: @@
 ===Supported Kubernetes platforms===
 Genesys supports the following Kubernetes platforms for its private edition offering:
 *[https://cloud.google.com/kubernetes-engine Google Kubernetes Engine] (GKE)
 *[https://cloud.redhat.com/products/container-platform?extIdCarryOver=true&sc_cid=701f2000001Css5AAC OpenShift Container Platform] (OpenShift)

@@ Line 11: / Line 11: @@
 |structuredtextwide=Genesys Multicloud CX private edition has been designed to:
-*Allow a customer or partner to deploy Genesys Multicloud CX on a number of Kubernetes platforms (whether on-premises, or in a public or private cloud)
+*Allow a customer or partner to deploy Genesys Multicloud CX on a number of [[{{FULLPAGENAME}}#kubernetesSupport|Kubernetes platforms]] (whether on-premises, or in a public or private cloud)
 *Improve deployment and monitoring
 *Meet and exceed the scalability, security, and reliability requirements of the largest enterprise customers
@@ Line 37: / Line 37: @@
 {{!}}All services in the platform have a rich set of metrics to allow you to monitor the operational health of the platform as a whole and the individual services in order to detect potential problem areas sooner.
 {{!}}}
-<br />
+{{AnchorDiv|kubernetesSupport}}
 |Status=No
 }}
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}

@@ Line 8: / Line 8: @@
 |Media=Image
 |image=Private-edition-everywhere.png
-|structuredtext='''Genesys Multicloud CX private edition''' is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Engage services are cloud-native and portable, meaning that the Genesys Multicloud CX private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.
+|structuredtext='''Genesys Multicloud CX private edition''' is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Multicloud CX services are cloud-native and portable, meaning that the Genesys Multicloud CX private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.
 |structuredtextwide=Genesys Multicloud CX private edition has been designed to:
-*Allow a customer or partner to deploy Genesys Engage on a number of Kubernetes platforms (whether on-premises, or in a public or private cloud)
+*Allow a customer or partner to deploy Genesys Multicloud CX on a number of Kubernetes platforms (whether on-premises, or in a public or private cloud)
 *Improve deployment and monitoring
 *Meet and exceed the scalability, security, and reliability requirements of the largest enterprise customers

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=Yes
-|DisplayName=About Genesys Engage cloud private edition
+|DisplayName=About Genesys Multicloud CX private edition
-|Context=Learn about the Genesys Engage cloud private edition offering and its key features.
+|Context=Learn about the Genesys Multicloud CX private edition offering and its key features.
 |ComingSoon=No
 |Section={{Section
@@ Line 8: / Line 8: @@
 |Media=Image
 |image=Private-edition-everywhere.png
-|structuredtext='''Genesys Engage cloud private edition''' is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Engage services are cloud-native and portable, meaning that the Genesys Engage cloud private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.
+|structuredtext='''Genesys Multicloud CX private edition''' is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Engage services are cloud-native and portable, meaning that the Genesys Multicloud CX private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.
-|structuredtextwide=Genesys Engage cloud private edition has been designed to:
+|structuredtextwide=Genesys Multicloud CX private edition has been designed to:
 *Allow a customer or partner to deploy Genesys Engage on a number of Kubernetes platforms (whether on-premises, or in a public or private cloud)
@@ Line 18: / Line 18: @@
 {{{!}} class="wikitable"
-{{!}}+Key Features of Genesys Engage cloud private edition
+{{!}}+Key Features of Genesys Multicloud CX private edition
 !Benefits
 !Description