PrivateEdition/Current/PEGuide - Revision history

WikiSysop at 03:31, March 31, 2023

2023-03-31T03:31:47Z

WikiSysop at 17:46, August 10, 2022

2022-08-10T17:46:04Z

WikiSysop at 18:02, July 18, 2022

2022-07-18T18:02:31Z

WikiSysop at 19:54, March 30, 2022

2022-03-30T19:54:12Z

WikiSysop at 14:36, March 11, 2022

2022-03-11T14:36:21Z

Uma.jayakumar.IX: Published

2022-01-11T11:24:04Z

Published

Richard.pfeiffer@genesys.com: Published

2021-12-07T18:02:53Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:37Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:04Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Uma.jayakumar@genesys.com: Published

2021-09-09T12:09:26Z

Published

@@ Line 2: / Line 2: @@
 |version=Current
 |manual=Deployment
 |alternateforms=Form:ArticleUnstructured, Form:TaskSummary
 |displayname=Setting up {{MINTYDOCSPRODUCT}}
 |topicslist=* -Overview
 ** Overview
@@ Line 24: / Line 24: @@
 ** ConfigNetwork
 ** ConfigNamespace
 ** ConfigLog
 ** ConfigMonitor
@@ Line 32: / Line 31: @@
 ** HelmOverrides
 ** ServicePriorities
 ** Versioning
 ** SetCICDPipeline
 * -Upgrade
 ** UpgOverview
@@ Line 50: / Line 43: @@
 ** TroubleshootDepl
 * -References
 ** DeployIndividualServices
 ** RefResources
 |Auto=Crafted summary table
 |DisplayName=Setting up Genesys Multicloud CX Private Edition
@@ Line 84: / Line 77: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNetwork|display text=Network settings}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNamespace|display text=Creating namespaces}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigLog|display text=Configuring logging}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigMonitor|display text=Configuring monitoring}}
@@ Line 94: / Line 86: @@
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm chart values}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ServicePriorities|display text=Service priorities for Genesys Multicloud CX services}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=SetCICDPipeline|display text=Setting up a CD pipeline}}
 }}{{TSSection
@@ Line 106: / Line 97: @@
 |sectionheading=Uninstall
 |description=Learn about the steps involved in uninstalling Genesys Multicloud CX private edition.
-|relatedarticles=* {{Link-SomewhereInThisVersion|manual=PEGuide|topic=Uninstall|display text=Uninstall instructions for services}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Uninstall|display text=Uninstall instructions for services}}
-}}{{TSSection
+}}
-|sectionheading=Troubleshooting
+{{TSSection
-|relatedarticles=*{{Notices|Notice=PEComingSoon}}
+|sectionheading=References
 }}
 |inherit=no
 }}

@@ Line 2: / Line 2: @@
 |version=Current
 |manual=Deployment
 |alternateforms=Form:ArticleUnstructured, Form:TaskSummary
 |displayname=Setting up {{MINTYDOCSPRODUCT}}
 |topicslist=* -Overview
 ** Overview
@@ Line 33: / Line 33: @@
 ** ServicePriorities
 ** HelmVersion
 ** SetCICDPipeline
 * -Upgrade
 ** UpgOverview
@@ Line 42: / Line 48: @@
 ** Uninstall
 * -Troubleshooting
-** Errors
+** TroubleshootDepl
 * -References
 ** DeployIndividualServices
 ** RefResources
 |Auto=Crafted summary table
 |DisplayName=Setting up Genesys Multicloud CX Private Edition
@@ Line 105: / Line 111: @@
 |relatedarticles=*{{Notices|Notice=PEComingSoon}}
 }}
 |inherit=no
 }}

@@ Line 106: / Line 106: @@
 }}
 |pagination=no
-|Notice=EAP
 |inherit=no
 }}

@@ Line 12: / Line 12: @@
 ** NetworkOverview
 ** SecurityOverview
 * -Requirements
 ** Prerequisites
@@ Line 52: / Line 53: @@
 |TSSection={{TSSection
 |sectionheading=Overview
-|description=Learn about Genesys Multicloud CX private edition.
+|description=Learn about Genesys Multicloud CX private edition, its architecture, the private edition services, and an overview on private edition's networking, and security.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Overview}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Architecture}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=GEServices}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=GEServices|display text=Private edition services}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HADR|display text=High availability and disaster recovery}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HADR}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=NetworkOverview|display text=Networking overview}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=NetworkOverview}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=SecurityOverview}}
 }}{{TSSection
 |sectionheading=Requirements
 |description=Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Prerequisites|display text=Software requirements}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=StorageReq|display text=Storage requirements}}
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=StorageReq|display text=Storage requirements}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Ports|display text=Communication ports and protocols}}
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Ports|display text= Communication ports and protocols}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Responsibilities|display text=Understanding responsibilities}}
 }}{{TSSection
@@ Line 78: / Line 78: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNetwork|display text=Network settings}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNamespace|display text=Creating namespaces}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigSecurity|display text=OpenShift security settings}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigSecurity|display text=Pod security settings}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigLog|display text=Configuring logging}}
 }}{{TSSection
-|sectionheading=Deploy Genesys Multicloud CX private edition
+|sectionheading=Deploy private edition
 |description=Learn about how to deploy Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}
@@ Line 99: / Line 100: @@
 |sectionheading=Uninstall
 |description=Learn about the steps involved in uninstalling Genesys Multicloud CX private edition.
-|relatedarticles=*{{Notices|Notice=PEComingSoon}}
+|relatedarticles=* {{Link-SomewhereInThisVersion|manual=PEGuide|topic=Uninstall|display text=Uninstall instructions for services}}
 }}{{TSSection
 |sectionheading=Troubleshooting
 |relatedarticles=*{{Notices|Notice=PEComingSoon}}
 }}

@@ Line 12: / Line 12: @@
 ** NetworkOverview
 ** SecurityOverview
 * -Requirements
 ** Prerequisites
@@ Line 56: / Line 55: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Overview}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Architecture}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=GEServices|display text=Private edition services}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=GEServices}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HADR}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HADR|display text=High availability and disaster recovery}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=NetworkOverview}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=NetworkOverview|display text=Networking overview}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=SecurityOverview}}
 }}{{TSSection
 |sectionheading=Requirements
 |description=Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Prerequisites|display text=Software requirements}}
-*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=StorageReq|display text=Storage requirements}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=StorageReq|display text=Storage requirements}}
-*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Ports|display text= Communication ports and protocols}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Ports|display text=Communication ports and protocols}}
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 }}{{TSSection
@@ Line 78: / Line 78: @@
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNetwork|display text=Network settings}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNamespace|display text=Creating namespaces}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigSecurity|display text=Pod security settings}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigSecurity|display text=OpenShift security settings}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigLog|display text=Configuring logging}}
 }}{{TSSection
-|sectionheading=Deploy private edition
+|sectionheading=Deploy Genesys Multicloud CX private edition
 |description=Learn about how to deploy Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}
@@ Line 103: / Line 102: @@
 }}{{TSSection
 |sectionheading=Troubleshooting
-|description=
+|description=Find out how to troubleshoot if you encounter any issues while deploying Genesys Multicloud CX private edition.
 |relatedarticles=*{{Notices|Notice=PEComingSoon}}
 }}

@@ Line 88: / Line 88: @@
 |description=Learn about how to deploy Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Engage containers}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Multicloud CX containers}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HelmOverrides|display text=Overriding Helm chart values}}
-*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ServicePriorities|display text=Service priorities for Genesys Engage services}}
+*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ServicePriorities|display text=Service priorities for Genesys Multicloud CX services}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=HelmVersion|display text=Understanding versions}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=SetCICDPipeline|display text=Setting up a CD pipeline}}
 }}{{TSSection
 |sectionheading=Upgrade
-|description=Learn about different types of upgrades supported by Genesys Engage services.
+|description=Learn about different types of upgrades supported by Genesys Multicloud CX services.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=UpgOverview|display text=Upgrade overview}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=UpgradStrats|display text=Upgrade strategies}}

@@ Line 52: / Line 52: @@
 |defaultform=Form:Article
 |Auto=Crafted summary table
-|DisplayName=Setting up Genesys Engage Cloud Private Edition
+|DisplayName=Setting up Genesys Multicloud CX Private Edition
-|Context=This guide provides general information covering what you need to know about setting up Genesys Engage cloud private edition in your environment.
+|Context=This guide provides general information covering what you need to know about setting up Genesys Multicloud CX private edition in your environment.
-|Description=Genesys Engage cloud private edition is a microservices-based contact center offering that adopts containerization technology for all the components.
+|Description=Genesys Multicloud CX private edition is a microservices-based contact center offering that adopts containerization technology for all the components.
 |TSSection={{TSSection
 |sectionheading=Overview
-|description=Learn about Genesys Engage cloud private edition.
+|description=Learn about Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Overview}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Architecture}}
@@ Line 67: / Line 67: @@
 }}{{TSSection
 |sectionheading=Requirements
-|description=Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Engage cloud private edition.
+|description=Learn about prerequisites, third-party dependencies, and responsibilities between your organization and Genesys in setting up Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=Prerequisites|display text=Software requirements}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=StorageReq|display text=Storage requirements}}
@@ Line 74: / Line 74: @@
 }}{{TSSection
 |sectionheading=Deployment overview
-|description=Have a quick tour of the deployment steps and learn about setting up your infrastructure to run Genesys Engage cloud private edition.
+|description=Have a quick tour of the deployment steps and learn about setting up your infrastructure to run Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=DepTour|display text=Quick deployment tour}}
 *Find all {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=service-level deployment guides}}
 }}{{TSSection
 |sectionheading=Configure your environment
-|description=Learn about the topology, namespace recommendations, and security settings for configuring your Genesys Engage cloud private edition environment.
+|description=Learn about the topology, namespace recommendations, and security settings for configuring your Genesys Multicloud CX private edition environment.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNetwork|display text=Network settings}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigNamespace|display text=Creating namespaces}}
@@ Line 85: / Line 85: @@
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ConfigLog|display text=Configuring logging}}
 }}{{TSSection
-|sectionheading=Deploy Genesys Engage cloud private edition
+|sectionheading=Deploy Genesys Multicloud CX private edition
-|description=Learn about how to deploy Genesys Engage cloud private edition.
+|description=Learn about how to deploy Genesys Multicloud CX private edition.
 |relatedarticles=*{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}
 *{{Link-SomewhereInThisVersion|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Engage containers}}
@@ Line 102: / Line 102: @@
 }}{{TSSection
 |sectionheading=Uninstall
-|description=Learn about the steps involved in uninstalling Genesys Engage cloud private edition.
+|description=Learn about the steps involved in uninstalling Genesys Multicloud CX private edition.
 |relatedarticles=*{{Notices|Notice=PEComingSoon}}
 }}{{TSSection
 |sectionheading=Troubleshooting
-|description=Find out how to troubleshoot if you encounter any issues while deploying Genesys Engage cloud private edition.
+|description=Find out how to troubleshoot if you encounter any issues while deploying Genesys Multicloud CX private edition.
 |relatedarticles=*{{Notices|Notice=PEComingSoon}}
 }}
 |inherit=no
 }}