https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-WFM%2FDeprecation-Agent_%28Classic%29_UI 2026-05-17T01:06:41Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-WFM/Deprecation-Agent_(Classic)_UI&diff=132816&oldid=prev 2023-11-30T13:44:47Z

<p>Published</p> <p><b>New page</b></p><div>{{DeprecationNotice<br /> |product=Draft:PEC-WFM<br /> |Title=Agent (Classic) UI<br /> |Platform=GenesysEngage-onpremises<br /> |Announced=November 30, 2023<br /> |RemovalStart=May 31, 2024<br /> |ReleaseNotesURL=https://docs.genesys.com/Documentation/RN/8.5.xDRAFT/wm-web85rn/wm-web8522009<br /> |ReleaseNotesLabel=Workforce Management<br /> |Description=As of November 30, 2023, Genesys announces the feature deprecation for WFM Web for Agents (Classic) UI. WFM Web for agents includes two user interfaces currently (Classic agent UI and New agent UI). The [https://docs.genesys.com/Documentation/RN/8.5.x/wm-web85rn/wm-web8520507 new agent UI] was introduced in December 2016, and expected to be used by customers replacing old (classic UI).<br /> <br /> Genesys is implementing the deprecation plan and only new agent UI will be available post Deprecation date (May 31, 2024).<br /> |Affected=All users of WFM Web for Agents (Classic) UI are affected with this deprecation. Classic UI will be deprecated and only new UI will be available for agents.<br /> |HowToPrepare=No extra effort of deployment or complex reconfiguration are necessary. After depreciation date (May 31, 2024), WFM Web will no longer include the classic UI interface and the new WFM Web for agents will be loaded when agents log on.<br /> <br /> <br /> '''Related Documents'''<br /> <br /> Click on the below links to view the following document:<br /> <br /> *'''[https://docs.genesys.com/Documentation/RN/8.5.x/wm-web85rn/wm-web8520507 New Agent UI release announcement]'''<br /> *[https://all.docs.genesys.com/System/EOL '''Genesys'''] '''EOL Life Cycle Table'''<br /> |MoreHelp=If you need help or have questions about this deprecation, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support). <br /> <br /> You can refer Genesys [https://docs.genesys.com/Documentation/WM/8.5.2/Admin/Welcome WFM Administrator's Guide], or you can use [https://docs.genesys.com/Documentation/WM/8.5.2/AArkHelp/Welcome WFM Web Help] for agents.<br /> }}</div>

Xavier