PEC-WFM/Deprecation-AI Forecasting - Revision history

WikiSysop at 13:45, April 11, 2022

2022-04-11T13:45:39Z

Brian.Marshall.IX: Published

2022-01-12T18:10:39Z

Published

Ed.jamer@genesys.com: Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:17:19Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T21:07:01Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:35Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Mary.hachey@genesys.com: Published

2021-10-07T18:54:33Z

Published

New page

{{DeprecationNotice
|product=Draft:PEC-WFM
|Title=AI Forecasting
|Platform=GenesysEngage-onpremises
|Announced=October 8, 2021
|RemovalStart=April 8, 2022
|ReleaseNotesURL=https://docs.genesys.com/Documentation/RN/8.5.x/wm-web85rn/wm-web8521847
|ReleaseNotesLabel=Workforce Management Web
|Description=As of April 8, 2022, the AI-powered Forecasting feature will be deprecated in Genesys Engage cloud and Genesys Engage on-premises deployments.

The market demand for this feature did not meet expectations, and support for this feature does not fit into future product architecture and design.
|Affected=If you use AI-powered Forecasting, this feature will not be available in the latest WFM Web Forecasting UI after the depreciation date.

Some WFM options used to enable this functionality will be disabled on the deprecation date.
|HowToPrepare=Switch to using the native forecasting methods (EAE, UME, template-based, copy historical data, or use value).
|MoreHelp=If you need help or have questions about this depreciation, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).
}}

@@ Line 5: / Line 5: @@
 |Announced=October 8, 2021
 |RemovalStart=April 8, 2022
-|ReleaseNotesURL=https://docs.genesys.com/Documentation/RN/8.5.x/wm-web85rn/wm-web8521847
+|ReleaseNotesURL=https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/WorkforceManagement#Workforce_Management-8.5.219.17
-|ReleaseNotesLabel=Workforce Management Web
+|ReleaseNotesLabel=Workforce Management Release Notes
-|Description=As of April 8, 2022, the AI-powered Forecasting feature will be deprecated in Genesys Multicloud CX and Genesys Engage on-premises deployments.
+|Description=As of April 8, 2022, the AI-powered Forecasting feature is deprecated in Genesys Multicloud CX and Genesys Engage on-premises deployments.
-The market demand for this feature did not meet expectations, and support for this feature does not fit into future product architecture and design.
+The market demand for this feature did not meet expectations, and support for this feature did not fit into future product architecture and design.
-|Affected=If you use AI-powered Forecasting, this feature will not be available in the latest WFM Web Forecasting UI after the deprecation date.
+|Affected=If you use AI-powered Forecasting, this feature is no longer available in the latest WFM Web Forecasting UI after the deprecation date.
-Some WFM options used to enable this functionality will be disabled on the deprecation date.
+Some WFM options used to enable this functionality are now disabled.
 |HowToPrepare=Switch to using the native forecasting methods (EAE, UME, template-based, copy historical data, or use value).
 |MoreHelp=If you need help or have questions about this deprecation, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).
 }}