PEC-WFM/Current/SupervisorHelp/VlmBldWiz - Revision history

WikiSysop at 13:45, August 8, 2022

2022-08-08T13:45:50Z

WikiSysop at 18:30, May 20, 2022

2022-05-20T18:30:41Z

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Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:45Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:53Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:33Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-18T16:35:48Z

Published

Bgrenon: Published

2020-06-08T14:19:34Z

Published

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{{Article
|Standalone=No
|DisplayName=Building volumes
|TocName=Building volumes
|Context=Set parameters that will be used to build volumes data in forecast scenarios for one or multiple activities.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=In Workforce Management (WFM), you'll use the '''Build Volumes''' wizard to build volumes data in forecast scenarios for one or multiple activities, using parameters that you specify.

Before using this wizard, think about the {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=ChsBM|display text=build method}} you want to use. Depending on your choice, you might need to import historical data or create interaction volume, average handling time, or {{Link-SomewhereInThisManual|topic=FrcstTmpl|anchor=top|display text=templates}} before building volumes data.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Building volumes data
|anchor=BldVlmsDta
|alignment=Vertical
|Media=
|image=
|structuredtext=Use the '''Build Volumes''' wizard when you are creating new scenario volumes or if you want to overwrite an existing scenario volumes. Do not use it if the correct volumes data already exists in the {{Link-SomewhereInThisManual|topic=FrcstVlmsVw|anchor=top|display text=Scenario Volumes}} view.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_open_vol-bld-wiz.png
|structuredtext=====Building volume data====

#Select a scenario and click '''Open''' on the toolbar or in the '''Actions''' [[File: WM_900_action-icon.png|link=]] drop-down list.
#;The {{Link-SomewhereInThisManual|topic=FrcstVlmsVw|anchor=top|display text=Scenario Volumes}} view opens.
#In the '''Objects''' pane, expand the tree to select an activity or multi-site activity.
#On the toolbar, click '''Build''' [[File: WM_900_build_volumes.png|link=]].
#;The '''Build Volumes''' wizard opens.
#Select the activities that will be associated with this scenario volume. See {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=BVWzActv|display text=Step 1}}
#Select the target date range and build method. See {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}}.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Step 1: Selecting activities for the scenario
|anchor=BVWzActv
|alignment=Vertical
|Media=
|image=
|structuredtext=The activities you previously selected for the scenario in the '''New Scenario''' wizard {{Link-SomewhereInThisManual|topic=FrcstScn|anchor=NSWSlctActv|display text=Select activity}} screen appear for selection.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_slt-actv_vl-bld-wiz.png
|structuredtext=====Selecting activities====

#Expand business units (if any) to display their sites and multi-site activities, and expand sites to display their activities.
#Select all of the activities that you want to be included in this volumes forecast, taking note of the following:
#*You can select multiple activities to build volume forecasts in '''batch''' mode when configuration information for each activity is identical. If you want to use different historical data or build methods for certain activities, build the volumes for those activities separately.
#*You can {{Link-SomewhereInThisManual|topic=FrcstCmnTsks|anchor=AddRmActv|display text=add activities to a forecast}} after it has been created.
#Click '''Next''' to continue.
#;In Step 2 of the wizard, you'll select a target date range and data build method (see next procedure).
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Step 2: Selecting target date range and data build method
|anchor=TrgtDt
|alignment=Vertical
|Media=
|image=
|structuredtext=In step 2 of the '''Build Volumes''' wizard, when you are selecting the build method, the dialogs that open next depend on the method you select. See the graphics in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=ChsBM|display text=Choosing a build method}}.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_bld-mthd_vl-bld-wiz.png
|structuredtext=====Defining the build volumes data====

#Select the '''Start date''' and '''End date''' for this build.
#Select the statistics: '''IV''', '''AHT''', or '''IV+AHT'''.
#Select one of five build methods. If you select:
#*'''Automated''' (default), complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=AutoStp2|display text=this procedure}}.
#*'''AI-powered''', complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=BOB|display text=this procedure}}.
#*'''Template based''', complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TmplBsd|display text=this procedure}}.
#*'''Copy historical data''', complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=CpyHstDta|display text=this procedure}}.
#*'''Use values''', complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=UsVlu|display text=this procedure}}.
#When you have finished populating all dialogs, click '''Build'''.
#When the build process is complete, click '''OK'''.

{{NoteFormat|Clicking '''Cancel''' during the build process closes the wizard but does not necessarily prevent volumes from being built.|2}}
|structuredtextwide='''Next steps:'''

*Build staffing into the scenario. For details, see {{Link-SomewhereInThisManual|topic=StffgBldWzd|anchor=Typs|display text=Building staffing data}}.
*Publish the scenario to the Master Forecast. For details, see {{Link-SomewhereInThisManual|topic=FrcstScn|anchor=Pblsh|display text=Publishing the forecast scenario}}.
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Choosing a build method
|anchor=ChsBM
|alignment=Vertical
|Media=
|image=
|structuredtext=WFM provides different methods to build forecast data, enabling you to choose the one that is most appropriate for your environment. They are described in this topic, along with procedures to help you apply the appropriate settings for the method you choose.

{{AnchorDiv|AutoStp2}}
===Automated===
This is the default build method (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the Build Volumes wizard) and an appropriate selection if you want to use one of two WFM automated algorithms: {{Link-SomewhereInThisVersion|manual=SupervisorHelp|topic=VlmBldWiz|anchor=EAEng|display text=Expert Average Engine}} and {{Link-SomewhereInThisVersion|manual=SupervisorHelp|topic=VlmBldWiz|anchor=UMEng|display text=Universal Modeling Engine}}.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM 900 vlm bld-auto.png
|structuredtext=====Using the Automated build method====

#Select either '''Expert average engine''' or '''Universal modeling engine'''.
#For '''Historical date range''', choose to:
#*Do nothing and retain the default '''All available'''.
#*Click '''Edit''' [[File: WM_900_edit_icon.png|link=]] and select the date ranges.
#*;If you click '''Edit''', the '''Select Date Range''' dialog opens. If there is no historical data for the specified activity, the dialog does not open and WFM displays a validation message.
#Click '''Add date range''' to add one or more date ranges, modifying them as necessary and then, click '''OK'''.
#;By default, WFM displays the start and end date of the historical date range for the selected activities.
#Click one of two radio buttons:
|structuredtextwide=====Procedure continued...====

#If you choose:
#*'''Use all applicable events''', WFM includes all events associated with the selected activities for the specified statistic within the scenario date range/historical date range.
#*'''Select events''', click '''Edit'''.
#*;The '''Select Events''' dialog opens.
#Click each event's check box if it should be considered for calculation and then, click '''OK'''.
#;Clicking the top-most check box selects all events in the list.
#;Read more about events in {{Link-SomewhereInThisVersion|manual=SupervisorHelp|topic=VlmBldWiz|anchor=VBWSlctEvnt|display text=Using overlay events in forecasts}}.
#Click '''OK'''.
#When the wizard returns to Step 2, click '''Build'''.
#When the build process is complete, click '''OK'''.

{{AnchorDiv|BOB}}
===AI-powered===
This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the '''Build Volumes''' wizard) if you want to take advantage of a sophisticated, automated build method that uses the best-of-best forecasting algorithms provided by the Genesys Cloud infrastructure. Applying best practices, this method provides access to more than 40 machine-learning trained models and automated best-selection-method workflows to ensure accurate forecasts and improved productivity.
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM 900_vlm_bld-bob.png
|structuredtext=====Using the AI-powered build method====

#For '''Historical date range''', choose to:
#*Do nothing and retain the default '''All available'''.
#*Click '''Edit''' [[File: WM_900_edit_icon.png|link=]] and select the date ranges.
#;If you click '''Edit''', the '''Select Date Range''' dialog opens.
#Click '''Add date range''' to add one or more date ranges, modifying them as necessary and then, click '''OK'''.
#;By default, WFM displays the start and end date of the historical date range for the selected activities.
#Click one of two radio buttons:
|structuredtextwide=====Procedure continued...====

#If you choose:
#*'''Use all applicable events''', WFM includes all events associated with the selected activities for the specified statistic within the scenario date range/historical date range.
#*'''Select events''', click '''Edit'''.
#*;The '''Select Events''' dialog opens.
#*Click each event's check box if it should be considered for calculation and then, click '''OK'''.
#*;Clicking the top-most check box selects all events in the list.
#;Read more about events in {{Link-SomewhereInThisVersion|manual=SupervisorHelp|topic=VlmBldWiz|anchor=VBWSlctEvnt|display text=Using overlay events in forecasts}}.
#Click '''OK'''.
#When the wizard returns to Step 2, click '''Build'''.
#When the build process is complete, click '''OK'''.

{{AnchorDiv|TmplBsd}}
===Template based===
This is an appropriate selection in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the '''Build Volumes''' wizard if you want to build a forecast using preconfigured interaction volume (IV) and/or average handling time (AHT) templates. You can also use template-based forecasting to apply a percentage growth rate to historical data.
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_vlm_bld-tmpl-bsd.png
|structuredtext=====Using the Template based build method====

#Click '''Edit''' to select an IV template, AHT template, or one of each.
#In the '''Select Templates''' dialog, click '''Add template''' to add 1 or more templates
#Click the down arrow in the '''Template name''' field to select a template from a list.
#Click '''OK'''.
#When the wizard returns to Step 2, click '''Build'''.
#When the build process is complete, click '''OK'''.

It's best to use template-based forecasting in contact centers with very stable interaction patterns or for activities that can be manually forecast, such as back-office work, media interactions, or outbound campaigns.

For detailed information about templates, and instructions on how to create them, see {{Link-SomewhereInThisManual|topic=FrcstTmpl|anchor=top|display text=Templates}}.
|structuredtextwide={{AnchorDiv|CpyHstDta}}
===Copy historical data===
This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the Build Volumes wizard) if you have some historical data, but not enough to use the Expert Average or Universal Modeling engines. You can combine the historical data with templates, which fill in gaps in the historical data.
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_vlm_bld-cpy-hst.png
|structuredtext=====Using the Copy historical data build method====

#Enter a '''Start date''' or select one by clicking the '''Calendar''' icon.
#;Read more about the start and end date in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=VBWSlctHstDta|display text=Using historical data in forecasts}}
#Enter a percentage for '''Growth rate''' or select one by using the up/down arrows.
#Click '''Build'''.

If you select this build method and a selected {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=BVWzActv|display text=activity}} does not have historical data, you'll see the following error message after clicking '''Build''': ''There is no historical data for the parameters specified''.
|structuredtextwide={{AnchorDiv|UsVlu}}
===Use values===
This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the Build Volumes wizard) if your site activity load is very regular. It applies a specific interaction volume or AHT to each time interval in the scenario.

*'''Interaction Volume and AHT'''—Both the '''IV''' and '''AHT''' fields are enabled and entered values are used for each cell in the forecast.
*'''Interaction Volume'''—Only the '''IV''' field is enabled. The values entered represent the number of interactions per timestep (for example, the number of interactions per 15-minute interval).
*'''AHT'''—Only the '''AHT''' field is enabled. The values entered represent the average handling time, in seconds.
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_vlm_bld-use-vls.png
|structuredtext=====Using the Use values build method====

#Enter a value for '''IV'''.
#;This value represents the number of interactions per timestep in the forecast. For example, the number of interactions per 15-minute interval.
#Enter a value for '''AHT'''
#;This value represents the average handling time, in seconds.
#;If you enter a value in both '''IV''' and '''AHT''', these values are used for each timestep in the forecast..
#Click '''Build'''
#When the build process is complete, click '''OK'''.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Using WFM's automated algorithms
|anchor=AtoAlgrthms
|alignment=Vertical
|Media=
|image=
|structuredtext=When using the Automated build method, WFM provides two automated algorithms from which to choose.{{AnchorDiv|EAEng}}
====Expert Average Engine====
This engine uses the statistical analysis of historical data to produce day-of-week, weekly, and (if sufficient historical data exists) yearly trend patterns. It requires at least one full week of historical data. For high-quality day-of-week and weekly results, Genesys recommends that you use a minimum of six weeks of data.

Expert Average Engine applies events in a linear fashion, and this linear perspective smooths out the impact of events across the forecast. Therefore, this selection is best suited to contact centers with fairly stable interaction patterns.{{AnchorDiv|UMEng}}
====Universal Modeling Engine====
This engine uses a complex algorithm to identify trends and patterns in historical data, which it then uses to create a forecast. It requires one year's worth, or more, of historical data. In its analysis of historical data, this engine disregards days that contain special events if those events don’t occur during the forecast period, thereby eliminating any misleading "noise" from the forecasts. However, if a special event does occur during the forecast period, the Universal Modeling Engine uses the historical data to calculate the impact of the event and applies it to the baseline forecast.

This selection is best suited to sites with a large quantity of high-quality historical data.
<br />
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Using historical data in forecasts
|anchor=VBWSlctHstDta
|alignment=Vertical
|Media=
|image=
|structuredtext=The '''Volumes''' view displays Interaction volumes (IV) within imported or collected historical data. See the option to '''Compare with previous years''' in {{Link-SomewhereInThisManual|topic=FrcstVlmsVw|anchor=StgDspPrp|display text=Setting the data display properties}}.

WFM enables you to define the historical data time range when building volumes. When setting the start date, select the same day of the week as the forecast scenario's first day. For example, if the target start date is a Tuesday, the historical data start date must also be a Tuesday.

The default date range is dependent on the the target date range and statistic you selected in the wizard, and changes based on of these values. For example, There is one date range for AHT data and one for IV data. If you select '''IV+AHT''' WFM combines the date ranges, using the earliest historical data start date and latest historical data end date of the two.

When setting the end date, keeping the following information in mind:

*If you selected the '''Copy historical data''' build method, this field is disabled. The same historical start and end dates are used for all activities selected for this forecast.
*Remember that redistributing events does not impact historical data, only the forecast.
*If you entered a value in the '''Growth rate''' field, the historical data is increased or decreased by that specified percent. The value cannot be less than <tt>-99.99</tt>%.

If the build method is '''Automated''' using Expert Average Engine or Universal Modeling Engine, you can add additional historical periods to the list, to specify the exact historical data that you wish to be used (and ignore any data that you wish not to be used).

You can clear selected date ranges by clicking the '''x''' in '''Historical date range''' field. This action clears previous selections, but retains the defaults. For all build methods, clicking '''Edit''' beside the '''Historical date range''' field generates an error message if no historical data exists for the selected activity/statistic.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Using overlay events in forecasts
|anchor=VBWSlctEvnt
|alignment=Vertical
|Media=
|image=
|structuredtext=You must create events and assign them to activities in the '''Forecast''' > {{Link-SomewhereInThisManual|topic=Overlays|anchor=top|display text=Overlays view}}, before you can add them to a forecast scenario

An ''overlay'' is anything that can be expected to affect the daily interaction volume of the enterprise and, therefore, staff and schedule requirements. An ''event'' is a specific instance when an overlay is in effect.

Adjust the '''Initial Impact''' and/or '''Ending Impact''' value, if appropriate. The default values are based on the event's configuration. If the event is configured to disregard historical data, you cannot adjust these values here. You must change the configuration using the {{Link-SomewhereInThisManual|topic=Overlays|anchor=top|display text=Overlays view}}.

Click '''Distribution''' to {{Link-SomewhereInThisManual|topic=Overlays|anchor=DstrTb|display text=view and optionally change the distribution}} of the selected overlay. WFM Web calculates the volumes and displays them in the {{Link-SomewhereInThisManual|topic=FrcstVlmsVw|anchor=top|display text=Volumes view}}. An error message appears if WFM Web cannot complete the calculation (for example, if the historical data contains too few timesteps to cover the scenario's activity hours).

Redistributing events does not impact historical data, only the forecast.

You can clear selected events by clicking the '''x''' in '''Select events''' field. This action clears previous selections, but retains the defaults. If the selected activity does not have overlay events, you'll see the message ''You do not have any overlay events''.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 65: / Line 65: @@
 #Select the '''Start date''' and '''End date''' for this build.
 #Select the statistics: '''IV''', '''AHT''', or '''IV+AHT'''.
-#Select one of five build methods. If you select:
+#Select a build method. If you select:
 #*'''Automated''' (default), complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=AutoStp2|display text=this procedure}}.
 #*'''Template based''', complete {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TmplBsd|display text=this procedure}}.

@@ Line 155: / Line 155: @@
 {{AnchorDiv|BOB}}
 ===AI-powered===
-This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the Build Volumes wizard) if you want to take advantage of a sophisticated, automated build method that uses the best-of-best forecasting algorithms provided by the Genesys Cloud infrastructure. Applying best practices, this method provides access to more than 40 machine-learning trained models and automated best-selection-method workflows to ensure accurate forecasts and improved productivity.
+This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the Build Volumes wizard) if you want to take advantage of a sophisticated, automated build method that uses the best-of-best forecasting algorithms provided by the Genesys Cloud CX infrastructure. Applying best practices, this method provides access to more than 40 machine-learning trained models and automated best-selection-method workflows to ensure accurate forecasts and improved productivity.
 |FAQHeading=
 |Status=No

@@ Line 5: / Line 5: @@
 |Context=Set parameters that will be used to build volumes data in forecast scenarios for one or multiple activities.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

@@ Line 13: / Line 13: @@
 |Media=
 |image=
-|structuredtext=In Workforce Management (WFM), you'll use the '''Build Volumes''' wizard to build volumes data in forecast scenarios for one or multiple activities, using parameters that you specify.
+|structuredtext=In Workforce Management (WFM), you'll use the Build Volumes wizard to build volumes data in forecast scenarios for one or multiple activities, using parameters that you specify.
 Before using this wizard, think about the {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=ChsBM|display text=build method}} you want to use. Depending on your choice, you might need to import historical data or create interaction volume, average handling time, or {{Link-SomewhereInThisManual|topic=FrcstTmpl|anchor=top|display text=templates}} before building volumes data.
@@ Line 25: / Line 25: @@
 |Media=
 |image=
-|structuredtext=Use the '''Build Volumes''' wizard when you are creating new scenario volumes or if you want to overwrite an existing scenario volumes. Do not use it if the correct volumes data already exists in the {{Link-SomewhereInThisManual|topic=FrcstVlmsVw|anchor=top|display text=Scenario Volumes}} view.
+|structuredtext=Use the Build Volumes wizard when you are creating new scenario volumes or if you want to overwrite an existing scenario volumes. Do not use it if the correct volumes data already exists in the {{Link-SomewhereInThisManual|topic=FrcstVlmsVw|anchor=top|display text=Scenario Volumes}} view.
 |structuredtextwide=
 |FAQHeading=
@@ Line 53: / Line 53: @@
 |Media=
 |image=
-|structuredtext=The activities you previously selected for the scenario in the '''New Scenario''' wizard {{Link-SomewhereInThisManual|topic=FrcstScn|anchor=NSWSlctActv|display text=Select activity}} screen appear for selection.
+|structuredtext=The activities you previously selected for the scenario in the New Scenario wizard {{Link-SomewhereInThisManual|topic=FrcstScn|anchor=NSWSlctActv|display text=Select activity}} screen appear for selection.
 |structuredtextwide=
 |FAQHeading=
@@ Line 80: / Line 80: @@
 |Media=
 |image=
-|structuredtext=In step 2 of the '''Build Volumes''' wizard, when you are selecting the build method, the dialogs that open next depend on the method you select. See the graphics in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=ChsBM|display text=Choosing a build method}}.
+|structuredtext=In step 2 of the Build Volumes wizard, when you are selecting the build method, the dialogs that open next depend on the method you select. See the graphics in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=ChsBM|display text=Choosing a build method}}.
 |structuredtextwide=
 |FAQHeading=
@@ Line 155: / Line 155: @@
 {{AnchorDiv|BOB}}
 ===AI-powered===
-This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the '''Build Volumes''' wizard) if you want to take advantage of a sophisticated, automated build method that uses the best-of-best forecasting algorithms provided by the Genesys Cloud infrastructure. Applying best practices, this method provides access to more than 40 machine-learning trained models and automated best-selection-method workflows to ensure accurate forecasts and improved productivity.
+This is an appropriate selection (in {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=TrgtDt|display text=Step 2}} of the Build Volumes wizard) if you want to take advantage of a sophisticated, automated build method that uses the best-of-best forecasting algorithms provided by the Genesys Cloud infrastructure. Applying best practices, this method provides access to more than 40 machine-learning trained models and automated best-selection-method workflows to ensure accurate forecasts and improved productivity.
 |FAQHeading=
 |Status=No

PEC-WFM/Current/SupervisorHelp/VlmBldWiz - Revision history

WikiSysop at 13:45, August 8, 2022

WikiSysop at 18:30, May 20, 2022

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"