PEC-WFM/Current/SupervisorHelp/GetStrt - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:14Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:48Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-25T01:02:53Z

Published

Mhachey: Published

2020-06-15T14:40:42Z

Published

Mhachey: Published

2020-06-12T16:32:31Z

Published

Bgrenon: Published

2020-06-08T14:19:54Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Getting started
|TocName=Getting started
|Context=Learn about the basic features in WFM before you begin making forecast predictions.

.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=Welcome to the Workforce Management (WFM) Supervisor Help. It provides a comprehensive guide to the features and functions of the latest WFM Supervisor Forecast interface. In addition, it offers some general guidance on using web browsers. If you require more assistance on using your web browser, refer to the browser's help system.{{NoteFormat|This page describes the latest Workforce Management (WFM) Forecast interface. If are using the Supervisor (Classic) interface and have landed on this page by accident, see the ''{{Link-SomewhereInThisVersion|manual=Supervisor|topic=|anchor=|display text=Workforce Management Web for Supervisors (Classic) Help}}'', which describes all modules, including the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=ForecastMdl|anchor=|display text=classic Forecast module}}.|2}}

<br />
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Tour the latest WFM Forecast Interface
|anchor=VidNwFrcst
|alignment=Horizontal
|Media=Video
|image=335993201
|structuredtext=Take a video tour of the features and controls of the latest WFM Forecast interface.
|structuredtextwide=Site supervisors use a web browser to log in to WFM's Supervisor application and forecast staffing requirements, based on service objectives and historical data. See {{Link-SomewhereInThisVersion|manual=SupervisorHelp|topic=LogIn}}.
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Security features
|anchor=Securityfeatures
|alignment=Vertical
|Media=
|image=
|structuredtext=WFM Web includes security features that prevent unauthorized access to information. You can view and make changes only to those modules and objects (such as business units or sites) for which you have security access. You cannot access other modules or objects.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Using multiple browser windows
|anchor=Usingmultiplebrowserwindows
|alignment=Vertical
|Media=
|image=
|structuredtext=If you are using Mozilla Firefox, Genesys recommends that you not run WFM Web in more than one browser window on the same workstation, because doing so can cause the application to behave in unexpected ways.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Setting the clock
|anchor=Settingtheclock
|alignment=Vertical
|Media=
|image=
|structuredtext=WFM Web for Supervisors picks up the regional settings or locale from the browser language settings. You may wish to change this if, for example, WFM Web appears in a 12-hour format and you want to view a 24-hour format.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Printing this online Help
|anchor=PrntFl
|alignment=Vertical
|Media=
|image=
|structuredtext=If you prefer to print the Help rather than use it online, complete the following steps:<br />
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=WM_900_printing-help.png
|structuredtext=#In the upper-right section of the page, click '''Download a PDF'''.
#In the drop-down menu, select one of two options:
#*'''PDF this manual'''
#*'''PDF this page'''
#When the dialog opens, select of the following:
#*'''Open with''' to select the application, with which you want to view and print the Help (Adobe Acrobat v9 is recommended).
#*'''Save File''' to save the Help to a folder on your computer.
#When the download is complete, open and view the file on your computer offline, or navigate to the folder where you saved the .pdf file and use the '''Print''' function in your application to print the file.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Glossary of Terms
|anchor=GlossaryofTerms
|alignment=Vertical
|Media=
|image=
|structuredtext=The terms and acronyms that are used throughout the WFM documentation appear as links that reference a glossary containing their definitions. You can view these definitions by clicking the link, which opens in a pop-up window on the page you are viewing. For example, {{Glossaryterm|term=AHT|text=average handle time|addlink=true}}.

Also, see the entire [https://docs.genesys.com/Glossary Genesys Glossary].
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 7: / Line 7: @@
+.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

@@ Line 96: / Line 96: @@
 |Media=
 |image=
-|structuredtext=The terms and acronyms that are used throughout the WFM documentation appear as links that reference a glossary containing their definitions. You can view these definitions by clicking the link, which opens in a pop-up window on the page you are viewing. For example,  {{Glossaryterm|term=AHT|text=average handle time|addlink=true}}.
+|structuredtext=The terms and acronyms that are used throughout the WFM documentation appear as links that reference a glossary containing their definitions. You can view these definitions by clicking the link, which opens in a pop-up window on the page you are viewing. For example,  {{Glossaryterm|term=Average_Handle_Time|text=average handle time|addlink=true}}.
 Also, see the entire [https://docs.genesys.com/Glossary Genesys Glossary].

@@ Line 78: / Line 78: @@
 |alignment=Horizontal
 |Media=Image
-|image=WM_900_printing-help.png
+|image=WM_900_printing-help-mintydocs.png
 |structuredtext=#In the upper-right section of the page, click '''Download a PDF'''.
 #In the drop-down menu, select one of two options:

@@ Line 28: / Line 28: @@
 |image=335993201
 |structuredtext=Take a video tour of the features and controls of the latest WFM Forecast interface.
-|structuredtextwide=Site supervisors use a web browser to log in to WFM's Supervisor application and forecast staffing requirements, based on service objectives and historical data. See {{Link-SomewhereInThisVersion|manual=SupervisorHelp|topic=LogIn}}.
 |FAQHeading=
 |Status=No

PEC-WFM/Current/SupervisorHelp/GetStrt - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

Mhachey: Published

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"