PEC-WFM/Current/Supervisor/WklySchdRprt - Revision history

Mary.hachey@genesys.com: Published

2021-09-01T11:05:16Z

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Mary.hachey@genesys.com: Published

2021-08-31T17:59:14Z

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Mary.hachey@genesys.com: Published

2021-02-23T16:20:20Z

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Mhachey: Published

2020-10-15T22:05:38Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:42Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:27Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:17Z

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{{Article
|Standalone=No
|DisplayName=Weekly Schedule Report
|TocName=Weekly Schedule Report
|Context=Configure this report to display the agents' weekly schedule data for data types you specify.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|sectionHeading=Configuring the report
|anchor=ConfigureReport
|alignment=Vertical
|structuredtext={{NoteFormat|You can view this report only if you have the Weekly Schedule Report security permission. See the {{Link-SomewhereInThisManual|topic=CfgRols|anchor=top|display text='''Configuration''' > '''Roles'''}} topics for more information about security privileges.}}To configure the Weekly Schedule report:<ol><li>On the '''Reports''' tab, select '''Schedule Reports''' from the Views menu.</li><li>Select '''Weekly Schedule Report''' from the list in the Objects pane.
The Reports Wizard's first screen, '''Header''', appears.
</li><li>Optional: To generate a header on the report, select '''Show Header''' and type your header text into the text box.
Optional: To export the report to a file in the comma-separated values format, select the check box '''Create report with .csv friendly format''' (and then, after the report is created, select '''Actions''' > '''Save As''' and select '''Comma Separated''' as the report format). Do not use Workforce Management to print reports that you created in ".csv friendly format," because the result may be truncated. To print the file correctly, open it in a program that reads the .csv format, and then print it.
</li><li>Click '''Next'''.</li><li>{{AnchorDiv|WklySchdRprt5}}On the '''Scenario''' screen, select a schedule scenario or the Master Schedule. Then click '''Next'''.
You will not see this screen if the report is created from the Report Scheduler, because the report data is retrieved from the Master Schedule.
</li><li>On the '''Data''' screen, select the elements to include in the report.
This screen's tree displays a hierarchical tree of business units, sites, teams and agents. You can expand each of the tree's elements to display its contents. You can make multiple selections.
</li><li>On the '''Date Range''' screen, select a date range by one of two methods:<ul><li>{{Link-SomewhereInThisManual|topic=DtSlctrs|anchor=top|display text=Select}} a Start and End Date.{{NoteFormat|If you selected the Master Schedule in {{Link-SomewhereInThisManual|topic=WklySchdRprt|anchor=WklySchdRprt5|display text=step 5}}, you can select any number of weeks. 
If you selected a different schedule in {{Link-SomewhereInThisManual|topic=WklySchdRprt|anchor=WklySchdRprt5|display text=step 5}}, you can select any number of weeks, up to the total number of weeks which are defined in that scenario.|2}}</li><li>Select the check box '''Planning Period''' (not checked by default) to specify a planning period or week range.</li></ul></li><li>Also on the '''Date Range''' screen, select a data type from the radio button group '''Data Type To Show''' to specify what will appear in the report. The possible values are: '''Shift Start/End times''', '''Total Paid Hours''', and '''Shift or Schedule State Names'''.</li><li>Click '''Finish'''.
The report appears in the {{Link-SomewhereInThisManual|topic=ReportingMdl|anchor=RptVwrFts|display text=Report Viewer}}.
</li></ol>
|Status=No
}}{{Section
|sectionHeading=Understanding the report
|anchor=UnderstandingtheWeeklyScheduleReport
|alignment=Vertical
|structuredtext={{{!}}
{{!}}'''Site [header]'''
{{!}}The name and time zone of the business unit or site.
{{!}}-
{{!}}'''Team [header]'''
{{!}}Agents are displayed by team.
{{!}}-
{{!}}'''Date Period [header]'''
{{!}}The total date range covered by the report.
{{!}}-
{{!}}'''Planning Period [header]'''
{{!}}The total planning period covered by the report.
{{!}}-
{{!}}'''Employee ID'''
{{!}}The agent's company ID.
{{!}}-
{{!}}'''Agent'''
{{!}}The agent's name.
{{!}}-
{{!}}'''Weekdays'''
{{!}}Columns for each day of the week.
{{!}}-
{{!}}'''Paid Hours'''
{{!}}The agent's paid work hours per week.
{{!}}-
{{!}}'''Effective Hours'''
{{!}}The agent's effective work hours per week.
{{!}}-
{{!}}'''Non-Effective Hours'''
{{!}}The agent's noneffective work hours per week (that is, hours during which the agent is paid but not working, such as during paid breaks and paid days off).
{{!}}-
{{!}}'''Planning Period Paid Hours'''
{{!}}The agent's paid work hours per planning period.
{{!}}-
{{!}}'''Totals for Paid Hours [row]'''
{{!}}Total of the '''Paid Hours''' column.
{{!}}-
{{!}}'''Totals for Effective Hours [row]'''
{{!}}Total of the '''Effective Hours''' column.
{{!}}-
{{!}}'''Totals for Non-Effective Hours [row]'''
{{!}}Total of the '''Non-effective Hours''' column.
{{!}}-
{{!}}'''Totals hours for each week day [row]'''
{{!}}Total of the '''Weekdays''' columns.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Report presentation
|anchor=Presentation
|alignment=Vertical
|structuredtext=The information in the finished report is grouped under the following headings: 
Enterprise 
Business Unit Name 
Site Name 
 Team Name 
   Agent Name
|Status=No
}}
}}

@@ Line 12: / Line 12: @@
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=WkSchRpt|display text=Weekly Schedule Report}}&mdash;Contains the agents' weekly schedule data for data types you specify.
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=ActWklySchdRprt|display text=Activity Weekly Schedule Report}}&mdash;Contains the activity staffing data for one week or more weeks in man hours or full-time equivalents.
-*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=TmWklySchdRprt|display text=Team Schedule Report}}&mdash;Contains the weekly team schedule data, such as the paid, effective, and non-effective hours for each activity and agent on the team.
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=TmWklySchdRprt|display text=Team Weekly Schedule Report}}&mdash;Contains the weekly team schedule data, such as the paid, effective, and non-effective hours for each activity and agent on the team.
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=WklySchdCvrgRprt|display text=Weekly Schedule Coverage Report}}&mdash;Contains the required and calculated staffing data for selected objects.
 |Status=No

@@ Line 244: / Line 244: @@
 {{!}}-
 {{!}}'''Footnote'''
-{{!}}Indicates that the agent worked on a different activity during the specified time.
+{{!}}Indicates that the agent worked on a different activity during the specified time. The footnote appears in a format similar to this: '''() - Agent Works on the other Activity''', indicating that the "different" activity these agents are working on is enclosed in brackets in the report.
 {{!}}}

@@ Line 10: / Line 10: @@
 |structuredtext=There are four weekly schedule reports:
-*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=Stps1to6|display text=Weekly Schedule Report}}&mdash;Contains the agents' weekly schedule data for data types you specify.
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=WkSchRpt|display text=Weekly Schedule Report}}&mdash;Contains the agents' weekly schedule data for data types you specify.
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=ActWklySchdRprt|display text=Activity Weekly Schedule Report}}&mdash;Contains the activity staffing data for one week or more weeks in man hours or full-time equivalents.
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=WklySchdRprt|anchor=TmWklySchdRprt|display text=Team Schedule Report}}&mdash;Contains the weekly team schedule data, such as the paid, effective, and non-effective hours for each activity and agent on the team.
@@ Line 17: / Line 17: @@
 }}{{Section
 |sectionHeading=Weekly Schedule Report
-|anchor=Stps1to6
+|anchor=WkSchRpt
 |alignment=Vertical
 |structuredtext={{NoteFormat|You can view this report only if you have the Weekly Schedule Report security permission. See the {{Link-SomewhereInThisManual|topic=CfgRols|anchor=top|display text=Configuration &#62; Roles}} topics for more information about security privileges.}}To configure the report:

@@ Line 5: / Line 5: @@
 |Context=Configure this report to display the agents' weekly schedule data for data types you specify.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Configuring the report

PEC-WFM/Current/Supervisor/WklySchdRprt - Revision history

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"