PEC-WFM/Current/Supervisor/VlmBldWiz - Revision history

Mhachey: Published

2020-10-05T20:44:02Z

Published

Mhachey: Published

2020-10-05T17:40:09Z

Published

Mhachey: Published

2020-08-05T21:01:55Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:55Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:28Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-19T15:23:04Z

Published

Bgrenon: Published

2020-06-08T15:23:57Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Volumes Build Wizard
|TocName=Volumes Build Wizard
|Context=Use the wizard to build volume data for one or more selected activities in forecast scenarios.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=Use the Volumes Build Wizard (VBW) to build volume data for one or more selected activities, using parameters that you specify.

*Do this if you selected '''None''' in the '''New Forecast Wizard''' {{Link-SomewhereInThisManual|topic=NFWGnrlParams|anchor=top|display text=General Parameters}} window or if you wish to overwrite an existing Volumes scenario. If the correct Volumes data already exists in the {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes}} view, you do not need to use this wizard.

{{NoteFormat|Depending on the {{Link-SomewhereInThisManual|topic=VBWSlctDBMthd|anchor=top|display text=build method}} you specify, you might need to import historical data or create interaction volume, average handling time, or {{Link-SomewhereInThisManual|topic=NwFrstTpmlDlgBx|anchor=top|display text=overlap templates}} before using this wizard.}}

{{AnchorDiv|BdlVlmsDtWz}}

== Building volumes in forecasts ==
This is Video 2 in a 4-video series. You can watch {{Link-SomewhereInThisManual|topic=NwFrcstWz|anchor=CrtFrstWthWiz|display text=Video 1 here}} or, when you are ready to staff the scenario, watch {{Link-SomewhereInThisManual|topic=StffgBldWzd|anchor=BldStfDtWz|display text=Video 3}}.
|Status=No
}}{{Section
|alignment=Horizontal
|Media=Video
|image=270756051
|structuredtext=To build volume data:

#Select a '''Volumes''' scenario.
#On the {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes View}} toolbar, click the '''Build''' button.
#;The '''Volumes Build Wizard's''' first screen, {{Link-SomewhereInThisManual|topic=VBWSlctActv|anchor=top|display text=Select Activities}}, opens.
#Complete the {{Link-SomewhereInThisManual|topic=VBWSlctActv|anchor=top|display text=Select Activities screen}} and then click '''Next'''.
#Complete the {{Link-SomewhereInThisManual|topic=VBWSlctDBMthd|anchor=top|display text=Select Data Build Method screen}} and then click '''Next'''.
#The screens/buttons that appear next depend on the selected build method and whether you want to use an overlap template. If you select:
#*'''Use Value''', supply interaction volume and/or average handling time values and click '''Finish'''.
#*'''Expert Average Engine''', '''Universal Modeling Engine''', or '''Copy Historical Data''', complete the {{Link-SomewhereInThisManual|topic=VBWSlctHstDta|anchor=top|display text=Select Historical Data screen}}.
#*'''Template Based''', or '''Use Overlap Templates''' on the '''Select Historical Data''' screen, complete one or more {{Link-SomewhereInThisManual|topic=VBWSlctTmpl|anchor=top|display text=screens for selecting templates}}.
#*'''Expert Average Engine''' or '''Universal Modeling Engine''', complete the {{Link-SomewhereInThisManual|topic=VBWSlctEvnts|anchor=top|display text=Select Events screen}}.
#Click '''Finish''' in the last screen.
#;WFM builds the volumes forecast and the '''Scenario Volumes View''' reappears, showing your results.
|Status=No
}}{{Section
|sectionHeading=Screens in the wizard
|anchor=ForecastVolumeBuildWizardScreens
|alignment=Vertical
|structuredtext=The Volume Build Wizard screens are described in these topics:

*{{Link-SomewhereInThisManual|topic=VBWSlctActv|anchor=top|display text=Select Activities}}
*{{Link-SomewhereInThisManual|topic=VBWSlctDBMthd|anchor=top|display text=Select Data Build Method}}
*{{Link-SomewhereInThisManual|topic=VBWSlctHstDta|anchor=top|display text=Select Historical Data}}
*{{Link-SomewhereInThisManual|topic=VBWSlctTmpl|anchor=top|display text=Select Templates}}
*{{Link-SomewhereInThisManual|topic=VBWSlctEvnts|anchor=top|display text=Select Events}}
*{{Link-SomewhereInThisManual|topic=VBWSlctEvntDstr|anchor=top|display text=Select Events Distribution}}
|Status=No
}}
}}

@@ Line 84: / Line 84: @@
 {{AnchorDiv|TmplBsd}}
 ====Template Based====
-The default selection. For detailed information about templates, and instructions on how to create them, see {{Link-SomewhereInThisManual|topic=FTLstVw|anchor=top|display text=Forecast Templates List View}}. With template-based forecasting, you can build a forecast using preconfigured interaction volume and/or average handling time (AHT) templates.
+The default selection. For detailed information about templates, and instructions on how to create them, see {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FrcstTmpl|anchor=FTLstVw|display text=Forecast Templates List View}}. With template-based forecasting, you can build a forecast using preconfigured interaction volume and/or average handling time (AHT) templates.
 You also can have the template-based forecasting engine apply the percentage growth rate to historical data.

@@ Line 14: / Line 14: @@
 *Do this if you selected '''None''' in the '''New Forecast Wizard''' {{Link-SomewhereInThisVersion|manual=Supervisor|topic=NwFrcstWz|anchor=NFWGnrlParams|display text=General Parameters}} window or if you wish to overwrite an existing Volumes scenario.  If the correct Volumes data already exists in the {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes}} view, you do not need to use this wizard.
-{{NoteFormat|Depending on the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=VlmBldWiz|anchor=VBWSlctDBMthd|display text=build method}} you specify, you might need to import historical data or create interaction volume, average handling time, or {{Link-SomewhereInThisVersion|manual=Supervisor|topic=NwFrstTpmlDlgBx|display text=overlap templates}} before using this wizard.}}
+{{NoteFormat|Depending on the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=VlmBldWiz|anchor=VBWSlctDBMthd|display text=build method}} you specify, you might need to import historical data or create interaction volume, average handling time, or {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FrcstTmpl|anchor=NwFrstTpmlDlgBx|display text=overlap templates}} before using this wizard.}}
 {{AnchorDiv|BdlVlmsDtWz}}
@@ Line 285: / Line 285: @@
 {{NoteFormat|The functionality on this page duplicates the {{Link-SomewhereInThisManual|topic=Overlays|anchor=DstrTbElmts|display text=Distribution}} tab of the Overlays page, if  '''Always Use Entered Distribution''' was selected on the '''Properties''' tab of that page.|2}}
-* '''Graph'''&mdash;Displays the same information as the grid below it displays, but in graphical form.
+*'''Graph'''&mdash;Displays the same information as the grid below it displays, but in graphical form.
-* '''Grid'''&mdash;Displays and allows you to edit the overlay's distribution in the following columns:
+*'''Grid'''&mdash;Displays and allows you to edit the overlay's distribution in the following columns:
 <ul>
 <li>'''Daily or Hourly Impact'''&mdash;Each row displays an increment during which the overlay will be in effect. The actual increment (Day or Hour) is configured in Spread.</li>

@@ Line 5: / Line 5: @@
 |Context=Use the wizard to build volume data for one or more selected activities in forecast scenarios.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

@@ Line 8: / Line 8: @@
 |Role=Supervisor
 |Application=Workforce Management
 |Section={{Section
 |alignment=Vertical
 |structuredtext=Use the Volumes Build Wizard (VBW) to build volume data for one or more selected activities, using parameters that you specify.
@@ Line 18: / Line 23: @@
 {{AnchorDiv|BdlVlmsDtWz}}
-== Building volumes in forecasts ==
+==Building volumes in forecasts==
 This is Video 2 in a 4-video series. You can watch {{Link-SomewhereInThisManual|topic=NwFrcstWz|anchor=CrtFrstWthWiz|display text=Video 1 here}} or, when you are ready to staff the scenario, watch {{Link-SomewhereInThisManual|topic=StffgBldWzd|anchor=BldStfDtWz|display text=Video 3}}.
 |Status=No
 }}{{Section
 |alignment=Horizontal
 |Media=Video
@@ Line 32: / Line 41: @@
 #Complete the {{Link-SomewhereInThisManual|topic=VBWSlctActv|anchor=top|display text=Select Activities screen}} and then click '''Next'''.
 #Complete the {{Link-SomewhereInThisManual|topic=VBWSlctDBMthd|anchor=top|display text=Select Data Build Method screen}} and then click '''Next'''.
-#The screens/buttons that appear next depend on the selected build method and whether you want to use an overlap template. If you select:
+#The screens/buttons that appear next depend on the selected build method and whether you want to use an overlap template.
-#*'''Use Value''', supply interaction volume and/or average handling time values and click '''Finish'''.
+|structuredtextwide=If you select:
-#*'''Expert Average Engine''', '''Universal Modeling Engine''', or '''Copy Historical Data''', complete the {{Link-SomewhereInThisManual|topic=VBWSlctHstDta|anchor=top|display text=Select Historical Data screen}}.
-#*'''Template Based''', or '''Use Overlap Templates''' on the '''Select Historical Data''' screen, complete one or more {{Link-SomewhereInThisManual|topic=VBWSlctTmpl|anchor=top|display text=screens for selecting templates}}.
+* '''Use Value''', supply interaction volume and/or average handling time values and click '''Finish'''.
-#*'''Expert Average Engine''' or '''Universal Modeling Engine''', complete the {{Link-SomewhereInThisManual|topic=VBWSlctEvnts|anchor=top|display text=Select Events screen}}.
+* '''Expert Average Engine''', '''Universal Modeling Engine''', or '''Copy Historical Data''', complete the {{Link-SomewhereInThisManual|topic=VBWSlctHstDta|anchor=top|display text=Select Historical Data screen}}.
-#Click '''Finish''' in the last screen.
+* '''Template Based''', or '''Use Overlap Templates''' on the '''Select Historical Data''' screen, complete one or more {{Link-SomewhereInThisManual|topic=VBWSlctTmpl|anchor=top|display text=screens for selecting templates}}.
-#;WFM builds the volumes forecast and the '''Scenario Volumes View''' reappears, showing your results.
+* '''Expert Average Engine''' or '''Universal Modeling Engine''', complete the {{Link-SomewhereInThisManual|topic=VBWSlctEvnts|anchor=top|display text=Select Events screen}}.
 |Status=No
 }}{{Section
@@ Line 44: / Line 58: @@
 |anchor=ForecastVolumeBuildWizardScreens
 |alignment=Vertical
 |structuredtext=The Volume Build Wizard screens are described in these topics:
@@ Line 52: / Line 68: @@
 *{{Link-SomewhereInThisManual|topic=VBWSlctEvnts|anchor=top|display text=Select Events}}
 *{{Link-SomewhereInThisManual|topic=VBWSlctEvntDstr|anchor=top|display text=Select Events Distribution}}
 |Status=No
 }}
 }}

PEC-WFM/Current/Supervisor/VlmBldWiz - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"