PEC-WFM/Current/Supervisor/TskSqnc - Revision history

Mhachey: Published

2020-10-13T15:35:38Z

Published

Mhachey: Published

2020-09-04T19:47:22Z

Published

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Mhachey: Published

2020-08-24T14:48:59Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:58Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:12Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:27Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Task Sequences
|TocName=Task Sequences
|Context=Create and manage task sequences, which are defined as periods of time during which agents can work only on a specified set of tasks that are then configured as one or more {{Link-SomewhereInThisManual|topic=ActSetsCrtDlt|anchor=top|display text=Activity Sets}}.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=Time that is not included in task sequences can include any work that the agent has the skills to perform and which is not part of any configured Activity Set. Find examples of task sequences and other detailed information in the ''{{Link-SomewhereInThisVersion|manual=Administrator}}''.
|Status=No
}}{{Section
|sectionHeading=Where to configure task sequences
|anchor=ConfigureTaskSequences
|alignment=Vertical
|structuredtext=Use the '''Shift > Task Sequences''' pane to {{Link-SomewhereInThisManual|topic=TskSqnc|anchor=CrtgTskSqnc|display text=create}}, {{Link-SomewhereInThisManual|topic=AddEdtTS|anchor=EdtgTskSqnc|display text=edit}}, or {{Link-SomewhereInThisManual|topic=AddEdtTS|anchor=DltgTskSqnc|display text=delete}} task sequences or to {{Link-SomewhereInThisManual|topic=TskSqnc|anchor=AssngTskSqnc|display text=assign}} task sequences to the shift.

*Although you create task sequences during configuration of a particular shift, after they have been created you can assign task sequences to any compatible shift within the same site.
*To be compatible, task sequence settings must not conflict with meal settings.

Task sequences are optional. However, if any task sequences are defined for a shift, the shift must include at least one task sequence. Make one of three selections in the '''Task Sequences Usage''' drop-down list, as shown in the figure below.

[[File: WM_851_task_sequences_drpdwn.png]]<br>
'''Figure:''' Task Sequences Usage Settings
|Status=No
}}{{Section
|sectionHeading=Creating task sequences
|anchor=CrtgTskSqnc
|alignment=Vertical
|structuredtext=To create a task sequence:

#At the top of the '''Shift Properties''' pane, select '''Task Sequences'''.
#;The '''Task Sequences''' pane opens.
#Select a setting from the '''Task Sequences Usage''' drop-down list (see figure above).
#Click '''Add''' [[File: WM_851_agent_activities_plus.png]] to open the '''Task Sequence Items''' window. See {{Link-SomewhereInThisManual|topic=AddEdtTS|anchor=top|display text=Adding and editing task sequences}} for information about configuring the new task sequence.
|Status=No
}}{{Section
|sectionHeading=Assigning task sequences shifts
|anchor=AssngTskSqnc
|alignment=Vertical
|structuredtext=After you have created and saved your task sequences, you can assign them to a shift.
To assign a task sequence to the shift:

#In the '''Shifts''' pane, select the shift for which you want to apply a task sequence.
#In the '''Task Sequences Usage''' drop-down list, choose either '''Task Sequences''' must be used or '''Task Sequences''' can optionally be used.
#;If you choose to retain the default setting '''Do not use Task Sequences''', none will be assigned.
#In the '''Task Sequences''' pane, select a task sequence.
#Click Save Now [[File: WM_851_icon-save.png]] .
|Status=No
}}{{Section
|sectionHeading=Removing task sequences from shifts
|anchor=RemovingaTaskSequencefromaShift
|alignment=Vertical
|structuredtext=To remove a task sequence from a shift:

#In the '''Shifts''' pane, select the shift for which you want to delete a task sequence.
#In the '''Task Sequences''' list, select the task sequence.
#Click '''Delete''' [[File:WM_851_agent_activities_minus.png]] .
|Status=No
}}
}}

@@ Line 152: / Line 152: @@
 {{NoteFormat|Changing the order of meals on the '''Meals''' pane automatically deletes all shift sequences that include those meals.|3}}</li>
-<li>Create a '''Shift Sequence''' if you want to create a pattern of breaks and meals to apply to a shift. See {{Link-SomewhereInThisManual|topic=ShftSqnc|anchor=UsgShftSqnc|display text=Using Shift Sequences}} for information on configuring new sequences or editing existing ones.</li>
+<li>Create a '''Shift Sequence''' if you want to create a pattern of breaks and meals to apply to a shift. See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=TskSqnc|anchor=UsgShftSqnc|display text=Using shift sequences}} for information on configuring new sequences or editing existing ones.</li>
 <li>When you have finished configuring the shift items, click '''Save''' to save the settings or '''Cancel''' to discard them.</li>
 </ol>

@@ Line 5: / Line 5: @@
 |Context=Create and manage task sequences, which are defined as periods of time during which agents can work only on a specified set of tasks that are then configured as one or more {{Link-SomewhereInThisManual|topic=ActSetsCrtDlt|anchor=top|display text=Activity Sets}}.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/TskSqnc - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"