PEC-WFM/Current/Supervisor/SwpAgntSchdWz - Revision history

Mhachey: Published

2020-10-06T14:25:59Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:51:15Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:45Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Swap Agent Schedules Wizard
|TocName=Swap Agent Schedules Wizard
|Tags=
|Dimension=
|Context=
}}

Use the '''Swap Agent Schedules Wizard''' to swap the schedules of two agents in the same schedule scenario:

# Click the '''Swap''' button on the '''Actions''' toolbar of an {{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Intra-Day}}, {{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Agent-Extended}}, or {{Link-SomewhereInThisManual|topic=ScnWklyVw|anchor=top|display text=Weekly}} view.
#*For '''Weekly''' view, the '''Select Date and First Agent''' screen opens. Continue with {{Link-SomewhereInThisManual|topic=SwpAgntSchdWz|anchor=Stp2|display text=Step 2}}.
#*For '''Agent-Extended''' or '''Intra-Day''' view:
#**If you previously selected an agent, the '''Select Second Agent''' screen opens. Continue with {{Link-SomewhereInThisManual|topic=SwpAgntSchdWz|anchor=Stp5|display text=Step 5}}.
#**If you select no agent, the '''Select Date and First Agent''' screen opens. Continue with {{Link-SomewhereInThisManual|topic=SwpAgntSchdWz|anchor=Stp2|display text=Step 2}}.
#{{AnchorDiv|Stp2}} Select the '''Start Date''' and '''End Date'''.
#;These dates must lie within the schedule scenario's date range.
#From the '''Select Agent''' list, select the first agent.
#;In this hierarchical list, you can expand business units to display sites, teams, and agents. You can select a single real or profile agent.
#Click '''Next'''.
#;The Wizard's second screen, '''Select Second Agent''', opens.
#{{AnchorDiv|Stp5}} From the '''Select Agent to Swap with''' list, select the agent with whom you want to swap schedules.
#;You can select a single real or profile agent.
#Click '''Finish'''.

If the swap is successful, the wizard closes and returns you to the view from which you opened it.

@@ Line 1: / Line 1: @@
-{{ArticleUnstructured
+{{Article
-|Platform=GenesysEngage-cloud
+|Standalone=No
 |DisplayName=Swap Agent Schedules Wizard
 |TocName=Swap Agent Schedules Wizard
-|Tags=
+|Context=Use the wizard to swap agents' schedules, when necessary.
-|Dimension=
+|ComingSoon=No
-|Context=
+|Platform=GenesysEngage-cloud
-}}
+|Role=Supervisor
+|Application=Workforce Management
+|Section={{Section
-Use the '''Swap Agent Schedules Wizard''' to swap the schedules of two agents in the same schedule scenario:
+|alignment=Vertical
+|structuredtext=Use the '''Swap Agent Schedules Wizard''' to swap the schedules of two agents in the same schedule scenario:
-# Click the '''Swap''' button on the '''Actions''' toolbar of an {{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Intra-Day}}, {{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Agent-Extended}}, or {{Link-SomewhereInThisManual|topic=ScnWklyVw|anchor=top|display text=Weekly}} view.
+#Click the '''Swap''' button on the '''Actions''' toolbar of an {{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Intra-Day}}, {{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Agent-Extended}}, or {{Link-SomewhereInThisManual|topic=ScnWklyVw|anchor=top|display text=Weekly}} view.
-#*For '''Weekly''' view, the '''Select Date and First Agent''' screen opens. Continue with {{Link-SomewhereInThisManual|topic=SwpAgntSchdWz|anchor=Stp2|display text=Step 2}}.
+#*For '''Weekly''' view, the '''Select Date and First Agent''' screen opens. Continue with step 2.
 #*For '''Agent-Extended''' or '''Intra-Day''' view:
-#**If you previously selected an agent, the '''Select Second Agent''' screen opens. Continue with {{Link-SomewhereInThisManual|topic=SwpAgntSchdWz|anchor=Stp5|display text=Step 5}}.
+#**If you previously selected an agent, the '''Select Second Agent''' screen opens. Continue with step 5.
-#**If you select no agent, the '''Select Date and First Agent''' screen opens. Continue with {{Link-SomewhereInThisManual|topic=SwpAgntSchdWz|anchor=Stp2|display text=Step 2}}.
+#**If you select no agent, the '''Select Date and First Agent''' screen opens. Continue with step 2.
-#{{AnchorDiv|Stp2}} Select the '''Start Date''' and '''End Date'''.
+#Select the '''Start Date''' and '''End Date'''.
 #;These dates must lie within the schedule scenario's date range.
 #From the '''Select Agent''' list, select the first agent.
@@ Line 23: / Line 23: @@
 #Click '''Next'''.
 #;The Wizard's second screen, '''Select Second Agent''', opens.
-#{{AnchorDiv|Stp5}} From the '''Select Agent to Swap with''' list, select the agent with whom you want to swap schedules.
+#From the '''Select Agent to Swap with''' list, select the agent with whom you want to swap schedules.
 #;You can select a single real or profile agent.
 #Click '''Finish'''.
 If the swap is successful, the wizard closes and returns you to the view from which you opened it.

PEC-WFM/Current/Supervisor/SwpAgntSchdWz - Revision history

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"