PEC-WFM/Current/Supervisor/StffgSpltWiz - Revision history

Mary.hachey@genesys.com: Published

2021-04-22T14:11:53Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:31Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:02Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:24:03Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Staffing Split Wizard
|TocName=Staffing Split Wizard
|Context=When staffing forecasts, use the wizard to split a multi-site activity's staffing results between its associated activities.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=A multi-site activity (virtual activity set) has one or more associated activities (existing activities). After building calculated and required staffing for a multi-site activity, you can then use this wizard to split the result between associated activities.{{NoteFormat|TheStaffing Split Wizard is available only within a Forecast Scenario. You must add multi-site activities to the forecast scenario for them to be available in the wizard for splitting.|2}}
|Status=No
}}{{Section
|sectionHeading=Splitting multi-site activity staffing
|anchor=SplitMSAStaffing
|alignment=Vertical
|structuredtext=To use the Staffing Split Wizard:

#In a currently-open forecast scenario, select a multi-site activity with already-built staffing values.
#On the '''Forecast Scenario Staffing View''' toolbar, click {{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=SpltBtn|display text=Split}}.
#;The first of the '''Staffing Split Wizard's''' three screens, '''Select Multi-site Activities''', opens.
#Select the check boxes next to the multi-site activities that have staffing values you want to be split between associated activities.
#;You can select several multi-site activities within the same business unit.
#Select '''Use AHT Forecast''' if you want WFM Web to consider average handling time forecasts when performing the split and then, click '''Next'''.
#;The wizard's second screen, '''Select Activities within Multi-site Activity''', opens.
#At the bottom of the pane, enable (enter a check mark) in the '''Split Required Also''' check box, if you want required staffing to also be split.
#Select the local (target) activities into which you want to split the multi-site activities and then, click '''Next'''.
#;The wizard's third screen, '''Specify budgeting data''', opens. The top half of the screen displays a table with a row for each site in the forecast. Each site row contains these columns:
#*'''Site'''
#*{{Link-SomewhereInThisManual|topic=NwFrcstWz|anchor=Actvs|display text=Activity}}
#*{{Link-SomewhereInThisManual|topic=StffgBdgtInfo|anchor=PdHrs|display text=Hours}} (corresponds to the '''Paid Hrs/Day''' text box below the table)
#*{{Link-SomewhereInThisManual|topic=StffgBdgtInfo|anchor=HrlyWg|display text=Wage}} (corresponds to the '''Hourly Wage''' text box below the table)
#To change an individual value, click a number inside an '''Hours''' or '''Wage''' cell of the table, and type a new value.
#To change all values in a column of the table at once, click inside the corresponding text box below the table, and then click '''Set All'''.
#;You can change one, some, or all fields. See the {{Link-SomewhereInThisManual|topic=StffgBldWzd|anchor=top|display text=Staffing Build Wizard}} topic for definitions.
#Click '''Finish'''.
#;WFM Web displays a '''Progress''' dialog while it splits the activities.
#Optionally, click '''Cancel''' in this dialog if you want to cancel the split.
#;After splitting the activities, WFM Web returns to the '''Staffing View'''.
|Status=No
}}
}}

@@ Line 30: / Line 30: @@
 #*'''Site'''
 #*{{Link-SomewhereInThisManual|topic=NwFrcstWz|anchor=Actvs|display text=Activity}}
-#*{{Link-SomewhereInThisManual|topic=StffgBdgtInfo|anchor=PdHrs|display text=Hours}} (corresponds to the '''Paid Hrs/Day''' text box below the table)
+#*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=ScnStffgVw|anchor=PdHrs|display text=Hours}} (corresponds to the '''Paid Hrs/Day''' text box below the table)
-#*{{Link-SomewhereInThisManual|topic=StffgBdgtInfo|anchor=HrlyWg|display text=Wage}} (corresponds to the '''Hourly Wage''' text box below the table)
+#*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=ScnStffgVw|anchor=HrlyWg|display text=Wage}} (corresponds to the '''Hourly Wage''' text box below the table)
 #To change an individual value, click a number inside an '''Hours''' or '''Wage''' cell of the table, and type a new value.
 #To change all values in a column of the table at once, click inside the corresponding text box below the table, and then click '''Set All'''.

@@ Line 5: / Line 5: @@
 |Context=When staffing forecasts, use the wizard to split a multi-site activity's staffing results between its associated activities.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/StffgSpltWiz - Revision history

Mary.hachey@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"