WikiSysop at 18:15, September 19, 2022

2022-09-19T18:15:50Z

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Staffing Build Wizard for Multiple Activities |TocName=Staffing Build Wizard (Multiple Activities) |Context=Build staffing data for multi..."

2022-08-04T13:01:06Z

Created page with "{{Article |Standalone=No |DisplayName=Staffing Build Wizard for Multiple Activities |TocName=Staffing Build Wizard (Multiple Activities) |Context=Build staffing data for multi..."

New page

{{Article
|Standalone=No
|DisplayName=Staffing Build Wizard for Multiple Activities
|TocName=Staffing Build Wizard (Multiple Activities)
|Context=Build staffing data for multiple activities based on default forecasting objectives.
|ComingSoon=No
|Platform=GenesysEngage-onpremises
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=Use the '''Staffing Build Wizard''' to build staffing data for multiple activities, based on the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DfltFrcstObj|display text=default forecasting objectives}}.
|Status=No
}}{{Section
|sectionHeading=Building the staffing data for multiple activities
|anchor=BldStffngDataMulti
|alignment=Vertical
|structuredtext=The '''Build Staffing''' wizard uses the [https://all.docs.genesys.com/Draft:PEC-WFM/Current/Supervisor/DfltFrcstObj default forecasting objectives] that were defined for each of the following activity types (for activities under sites and multi-site activities):

*'''Immediate'''—Work activities that are handled by agents immediately, such as voice calls.
*'''Deferred'''—Backlog activities, such as email, that use special forecasting calculations.
*'''Fixed-staff'''—Non-CTI activities that do not use Workforce Management service objectives.

You won't be able to make changes to these values when using the wizard to build staffing for multiple activities.

To get started, select a Site or BU from the '''Enterprise''' panel. In the scenario's '''Staffing''' view [https://all.docs.genesys.com/Draft:PEC-WFM/Current/SupervisorHelp/ScnStffgVw#StfgTlbr toolbar], click '''Build''' to launch the '''Build Staffing''' wizard.
|Status=No
}}{{Section
|sectionHeading=Step 1: Specify target dates
|anchor=stp1
|alignment=Horizontal
|Media=Image
|image=wfm_staffing_multi_classic_step1.png
|AltText=Step 1 of the Build Staffing dialog window. Select target dates.
|structuredtext=<br />

*Use the '''Provide Target Date''' screen in the Staffing Build Wizard to select the '''Target Date Range'''.
*Select the '''Start Date''' and '''End Date''' for the target date range. By default, the scenario's start and end date displays.
*Click '''Next'''.
|Status=No
}}{{Section
|sectionHeading=Step 2: Select activities
|anchor=stp2
|alignment=Horizontal
|Media=Image
|image=Wfm_staffing_multi_classic_step2.png
|AltText=Step 2 of the Build Staffing Wizard. Select activities.
|structuredtext=*Expand business units to display their sites and activities.
*Select the activities you want to build staffing data for.
*Click '''Finish'''.

<br />

<br />
|Status=No
}}
}}

@@ Line 16: / Line 16: @@
 |anchor=BldStffngDataMulti
 |alignment=Vertical
-|structuredtext=The '''Build Staffing''' wizard uses the [https://all.docs.genesys.com/Draft:PEC-WFM/Current/Supervisor/DfltFrcstObj default forecasting objectives] that were defined for each of the following activity types (for activities under sites and multi-site activities):
+|structuredtext=The '''Staffing Build Wizard''' uses the [https://all.docs.genesys.com/Draft:PEC-WFM/Current/Supervisor/DfltFrcstObj default forecasting objectives] that were defined for each of the following activity types (for activities under sites and multi-site activities):
 *'''Immediate'''—Work activities that are handled by agents immediately, such as voice calls.
@@ Line 24: / Line 24: @@
 You won't be able to make changes to these values when using the wizard to build staffing for multiple activities.
-To get started, select a Site or BU from the '''Enterprise''' panel. In the scenario's '''Staffing''' view [https://all.docs.genesys.com/Draft:PEC-WFM/Current/SupervisorHelp/ScnStffgVw#StfgTlbr toolbar], click '''Build'''  to launch the '''Build Staffing''' wizard.
+To get started, select a Site or BU from the '''Enterprise''' panel. In the scenario's '''Staffing''' view [https://all.docs.genesys.com/Draft:PEC-WFM/Current/SupervisorHelp/ScnStffgVw#StfgTlbr toolbar], click '''Build''' to launch the '''Staffing Build Wizard''' wizard.
 |Status=No
 }}{{Section

PEC-WFM/Current/Supervisor/StffgBldWzdMulti - Revision history

WikiSysop at 18:15, September 19, 2022

WikiSysop: Created page with "{{Article |Standalone=No |DisplayName=Staffing Build Wizard for Multiple Activities |TocName=Staffing Build Wizard (Multiple Activities) |Context=Build staffing data for multi..."