PEC-WFM/Current/Supervisor/Statistics - Revision history

Mhachey: Published

2020-09-28T16:07:18Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:52Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:17Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:57Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Statistics
|TocName=Statistics
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes how to use the Statistics pane.
}}

Use the '''Statistics''' pane to associate statistics with each activity or multi-site activities.

{{NoteFormat|You must have the proper permission or security right to view and configure statistics for Activities and Multi-Site Activities. If you do not have this right, the '''Activities > Statistics''' and '''Multi-Site > Activities''' panes are not visible. Also, you cannot associate statistics with an activity or multi-site activity if it is of type '''Fixed-Staff Work'''.}}

Use the statistics to monitor interaction and service levels.

To associate statistics with activities, you must have configured the necessary statistics in Stat Server and configured a connection between Data Aggregator and Stat Server on the '''Data Aggregator Application''' '''Connections''' tab. The Data Aggregator–Stat Server connection must be active.

{{NoteFormat|You will find that some statistics are already configured in WFM with the variant names (and 'WFM' prefixed) listed in parentheses in the Statistics Options column of the {{Link-SomewhereInThisManual|topic=StatsFrActv|anchor=RcmdStatStgs|display text=Recommended Statistics Settings}} table.|2}}

Statistics properties are described in {{Link-SomewhereInThisManual|topic=StatsPrpt|anchor=top|display text=Statistics Properties}}. Additional configuration information appears in {{Link-SomewhereInThisManual|topic=StatsFrActv|anchor=top|display text=Configuring Activities Statistics}} and {{Link-SomewhereInThisManual|topic=StatsFrMSA|anchor=top|display text=Multi-Site Activities Statistics}}.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Statistics
 |TocName=Statistics

PEC-WFM/Current/Supervisor/Statistics - Revision history

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"