WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:07Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:14Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:42Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Scenario Coverage View
|TocName=Scenario Coverage View
|Context=Compare a schedule's staffing coverage with the forecast (calculated and required) staffing data.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=The toolbar at the top of the '''Scenario Coverage''' view is shown here. See the {{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=TlbrBtns|display text=button descriptions}} below.

{{AnchorDiv|tblr}}
[[File: WM_851_toolbar-master-schedule-scenario-coverage.png|link=https://all.docs-content.genesys.com/File:WM_851_toolbar-master-schedule-scenario-coverage.png]]

Graphs and tables show you coverage for each weekday in the selected week, along with totals for the whole week and scenario. '''Overstaffed''' and '''Understaffed''' timesteps appear in a distinctive color.
|Status=No
}}{{Section
|sectionHeading=Displaying the view
|anchor=DsplScnCvrgVw
|alignment=Vertical
|structuredtext=To display the '''Scenarios''' view:

#From the '''Home''' menu on the toolbar, select '''Schedule'''.
#From the '''Schedule''' menu on the toolbar, select '''Scenarios'''.
#;The {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdScnVw|anchor=RdgScnrTb|display text=Schedule Scenarios table}} appears.
#Open a scenario by double-clicking its name in the table list or by selecting its name and clicking '''Open''' [[File: WM_851_icon-open.png]] .
#;The scenario's name appears on the toolbar, as a menu.
#To display the open scenario's '''Coverage''' view:
#*From the '''scenario_name''' menu on the toolbar, select '''Coverage'''.
#In the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SpvrWndw#ObjctsPn|display text=Objects pane}}, select a single '''business unit''', a single '''site''' within a business unit, a '''multi-site activity''', '''activity group''', or a single '''activity''' within a site.
|Status=No
}}{{Section
|sectionHeading=Using the daily graphs and tables
|anchor=UsgDlyGrphTbl
|alignment=Vertical
|structuredtext=The '''Coverage''' view displays the following information for days of the week:
{{{!}}
{{!}}-
{{!}}'''Graphs'''
{{!}}Display coverage information for each day, with a data point for each timestep. Select from the {{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=ChrtTyp|display text=Chart Type}} drop-down menu to display calculated staffing, required staffing, or both (advanced). A blank graph indicates a closed site (or no scheduled activity) for the day.
{{!}}-
{{!}}'''Tables'''
{{!}}Display overstaffing and understaffing totals for each day, with respect to calculated''' and/or required staffing. Contractual constraints and other configured parameters can reduce a schedule's optimization.'''
{{!}}-
{{!}}'''Legend'''
{{!}}Explains the significance of each color used in the graphs.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Reading the data in the table
|anchor=RdgTtlsTbl
|alignment=Vertical
|structuredtext=The '''Totals''' table (at the lower right) displays overstaffing and understaffing totals for the selected week and for the whole schedule scenario, with respect to calculated and/or required staffing.
|Status=No
}}{{Section
|sectionHeading=Customizing the view
|anchor=CstmzScnCvrgVw
|alignment=Vertical
|structuredtext=Use the following controls (at top of the working pane) to customize the schedule coverage data:

{{AnchorDiv|ChrtTyp}}
===Chart type===
Select the type of {{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=UsgDlyGrphTbl|display text=graphs}} that you want to be displayed:
{{{!}}
{{!}}-
{{!}}'''Advanced'''
{{!}}Graphs present both calculated and required information. Calculated information appears as an area graph with overstaffing/understaffing data, and required staffing appears as a linear graph.
{{!}}-
{{!}}'''Calculated'''
{{!}}Graphs present calculated information with overstaffing/understaffing data.
{{!}}-
{{!}}'''Required'''
{{!}}Graphs present required information with overstaffing/understaffing data.
{{!}}}

===Date===
Use the standard {{Link-SomewhereInThisManual|topic=DtSlctrs|anchor=top|display text=date-selection controls}} to move to other weeks within the scenario's date range.

{{AnchorDiv|TlbrBtns}}
===Toolbar buttons===
Use the buttons on the {{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=tblr|display text=toolbar}} (these commands also appear in the '''Actions''' menu) for the following:
{{{!}}
!Icon
!Name
!Description
{{!}}-
{{!}}[[File: WM_851_icon-use-multi-site-activities.png]]
{{!}}'''Use Multi-site Activities'''
{{!}}Controls whether WFM Web's calculation of aggregated information includes multi-site activities. You can select this button only if you first select a '''multi-site activity''', '''Business Unit''', or '''Enterprise''' in the '''Objects''' tree.

If you set this button to '''On''', WFM retains your last selection—in the current view and for all other views that contain multi-site activities—preventing you from having to click it every time you want to display data for the selected multi-site activity.
{{!}}-
{{!}}[[File: WM_851_icon-publish.png]]
{{!}}'''Publish'''
{{!}}Opens the {{Link-SomewhereInThisManual|topic=SIPblshSchWz|anchor=top|display text=Publish Schedule Wizard}}, where you can publish a portion of the selected scenario to the '''Master Schedule''', or extract a portion of the '''Master Schedule''' to the selected scenario.
{{!}}-
{{!}}[[File: WM_851_icon-add-remove.png]]
{{!}}'''Add/Remove scenario elements'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=ARSchdElmtsWz}}, where you can add activities, and add or remove agents, for the current schedule scenario.
{{!}}-
{{!}}[[File: WM_851_icon-build-schedule.png]]
{{!}}'''Build schedule'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdBldWzd}}, which builds a complete schedule for the selected site.
{{!}}-
{{!}}[[File: WM_851_icon-rebuild-schedule.png]]
{{!}}'''Rebuild schedule'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchedRBWiz}}, where you can modify and rebuild schedules, while optionally leaving intact any agent schedules that you have edited since the last build/rebuild.
{{!}}-
{{!}}[[File: WM_851_icon-validate-schedule.png]]
{{!}}'''Validate schedule'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlVldn|anchor=RvwVldnMsgWnd|display text=Review Messages window}}, which lists scheduling warnings for a selected site. Warnings will only be visible if you have built a schedule for this scenario and you saved any warnings that were generated.
{{!}}-
{{!}}[[File: WM_851_icon-close.png]]
{{!}}'''Close'''
{{!}}Closes the open scenario (and prompts you to save unsaved data).
{{!}}}
|Status=No
}}{{Section
|sectionHeading=How understaffing and overstaffing are calculated
|anchor=HwUSOSWrks
|alignment=Vertical
|structuredtext=Any timestep can be subject to either understaffing or overstaffing. WFM calculates these conditions by evaluating '''Coverage''' against '''Forecast'''.

*'''Understaffing'''—The '''Forecast''' is greater than the '''Coverage'''. There are too few agents on duty.
*'''Overstaffing'''—The '''Forecast''' is less than the '''Coverage'''. There are too many agents on duty.

{{NoteFormat|''Coverage'' is an estimate of the agents’ contributions to the presented activities, and is displayed in the time format (<tt>hh:mm</tt>). These contributions are based on the agents' scheduled activities for each time interval, and on any schedule items that affect these scheduled activities for an interval (such as a break that occurs during only part of an interval).}}

Totals are calculated by summing understaffing/overstaffing for all activities for a given time range (because each single understaffing/overstaffing value is for one timestep).
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Compare a schedule's staffing coverage with the forecast (calculated and required) staffing data.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/ScnCvrgVw - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"