PEC-WFM/Current/Supervisor/SchedRBWiz - Revision history

Mary.hachey@genesys.com: Published

2021-02-22T16:51:57Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:19Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:37Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-25T13:41:40Z

Published

Bgrenon: Published

2020-06-08T15:29:52Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Schedule Rebuild Wizard
|TocName=Schedule Rebuild Wizard
|Context=Use the wizard to change the agents, teams, and/or dates in built schedules.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=To rebuild an existing schedule using the Schedule Rebuild Wizard:<ol><li>Click the '''Rebuild Schedule''' button ([[undefined|link=]]) on a schedule scenario view's '''Actions''' toolbar or select '''Rebuild Schedule''' from the '''Actions''' menu.
The first of the Schedule Rebuild Wizard's two screens, '''Choose Start/End Date''', opens.
</li><li>Enter the dates for which you want to rebuild the schedule.
Neither date can be outside the scenario's original date range.
</li><li>Click '''Next'''.</li><li>From the '''Select Agents''' window's list, select the agents you want to include in the modified schedule.
You can expand business units to display their sites and you can expand sites to display their teams and agents. You can select any number of agents and/or teams within a single business unit.{{NoteFormat|A highlighted background color indicates agents whose schedules were edited (for the selected date range) after the last build or rebuild.|2}}</li><li>If appropriate, select '''Do not rebuild modified agent schedules'''.
Selecting this check box prevents the schedule builder from making further schedule changes for agents whose schedules were edited after the last build/rebuild.
</li><li>Click '''Finish''' to rebuild the schedule with the new parameters.
Or click '''Previous''' to review or change your Start/End Date selections, or '''Cancel''' to close the wizard without modifying the schedule.
</li></ol>
|Status=No
}}{{Section
|sectionHeading=Viewing warnings after rebuilding the schedule
|anchor=ViewingWarningsafterScheduleRebuild
|alignment=Vertical
|structuredtext=After rebuilding Intra-Day, Weekly, and Agent Extended Master Schedules is finished, you can view and save any warnings messages that were generated during the rebuild. WFM displays the number of warnings that occurred during Master Schedule rebuilds and saves them for further review.
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Use the wizard to change the agents, teams, and/or dates in built schedules.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext=To rebuild an existing schedule using the Schedule Rebuild Wizard:<ol><li>Click the '''Rebuild Schedule''' button ([[File:WM_851_icon-rebuild-schedule.png|link=]]) on a schedule scenario view's '''Actions''' toolbar or select '''Rebuild Schedule''' from the '''Actions''' menu.
 The first of the Schedule Rebuild Wizard's two screens, '''Choose Start/End Date''', opens.
@@ Line 23: / Line 18: @@
 Or click '''Previous''' to review or change your Start/End Date selections, or '''Cancel''' to close the wizard without modifying the schedule.
 </li></ol>
 |Status=No
 }}{{Section
 |sectionHeading=Viewing warnings after rebuilding the schedule
-|anchor=ViewingWarningsafterScheduleRebuild
+|anchor=VwWrngsAftrSR
 |alignment=Vertical
 |structuredtext=After rebuilding Intra-Day, Weekly, and Agent Extended Master Schedules is finished, you can view and save any warnings messages that were generated during the rebuild. WFM displays the number of warnings that occurred during Master Schedule rebuilds and saves them for further review.
 |Status=No
 }}
 }}

PEC-WFM/Current/Supervisor/SchedRBWiz - Revision history

Mary.hachey@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"