PEC-WFM/Current/Supervisor/SchdlScns - Revision history

Mhachey: Published

2020-10-05T13:13:36Z

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Mhachey: Published

2020-10-02T23:48:29Z

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Mhachey: Published

2020-10-02T19:30:22Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:04Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:05Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-25T19:00:31Z

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Mhachey: Published

2020-06-25T18:51:26Z

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Bgrenon: Published

2020-06-08T15:29:53Z

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{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Schedule Scenarios
|TocName=Schedule Scenarios
|Tags=
|Dimension=
|Context=
}}

Use the {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=top|display text=Scenarios view}} in the Schedule module to create new scenarios or edit an existing schedule scenario. When you open a scenario, that scenario's name becomes a menu on the toolbar (and a selection in the '''Schedule''' menu). You can then select the following views from the '''<''scenario_name''>''' menu:
{|
|-
| {{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=top|display text=Coverage}}
| Compares staffing coverage to forecasted (calculated and required) staffing data, and highlights overstaffed or understaffed timesteps.
|-
| {{Link-SomewhereInThisManual|topic=ScnWklyVw|anchor=top|display text=Weekly}}
| Displays a weekly summary table of total paid hours, working start/end times, or shift names for a site's agents and/or profiles.
|-
| {{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Intra-Day}}
| Displays schedule details for a 24- or 36-hour period, enabling you to modify schedules for individual or multiple agents.

{{NoteFormat|You do not need the '''Approve Changes''' security permission (as required by the '''Master Schedule''') to commit your changes (which are only visible to you). You can roll back or remove your own pending changes.}}

You can view your pending changes in the '''Weekly''', '''Intra-Day''', and '''Agent-Extended''' views.
|-
| {{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Agent-Extended}}
| Displays schedules for one week or the schedule planning period for a single agent.
|-
| {{Link-SomewhereInThisManual|topic=ScnPrflsBdgVw|anchor=top|display text=Profiles/Bidding}}
| Enables you to assign real agents to profile schedule slots.
|-
| {{Link-SomewhereInThisManual|topic=ScnSummVw|anchor=top|display text=Summary}}
| Displays service-level and related statistics for the scenario.
|-
| nowrap | {{Link-SomewhereInThisManual|topic=ScnStGrpTls|anchor=top|display text=State Group Totals}}
| Presents '''Schedule State Group Totals''' for the configured '''Schedule State Groups'''.
|}

To open a scenario's views, select it from the submenu. Click '''Close''' [[File: WM_851_icon-close.png]] to close it.

{{NoteFormat|Some restrictions apply when viewing and deleting '''Schedule''' scenarios:
*Users must have access to at least one '''Site''' in the '''Schedule''' scenario to see it.
*Users must have access to all '''Sites''' in the '''Schedule''' scenario to delete the scenario.}}

For more information about other restrictions, see the '''[ConfigService]''' {{Optionslink|link=Options:WFM_Server:ConfigService:MSARestrictAccess}} configuration option description in the ''[[Documentation:Options:WM:Welcome|Workforce Management Options Reference]]''. The settings in this option determine the level of access to multi-site activities in Schedule scenarios.

@@ Line 151: / Line 151: @@
 {{!}}[[File: WM_851_icon-filter.png]]
 {{!}}'''Filter'''
-{{!}}Displays the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=StsFltrDlgBx|display text=Statuses Filters dialog box}}, which you can use to control which '''Statuses''' are displayed. These {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=SttsClmnVls|display text=Statuses are described below}}.
+{{!}}Displays the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=StsFltrDlgBx|display text=Statuses filter}}, which you can use to control which '''Statuses''' are displayed. These {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=SttsClmnVls|display text=Statuses are described below}}.
 {{!}}-
 {{!}}[[File: WM_851_icon-sort.png]]
@@ Line 259: / Line 259: @@
 {{!}}This scenario is closed for bidding. (Exclusive to bidding scenarios).
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Use the {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=top|display text=Scenarios view}} in the Schedule module to create new scenarios or edit an existing schedule scenario. When you open a scenario, that scenario's name becomes a menu on the toolbar (and a selection in the '''Schedule''' menu).
+|structuredtext=Use the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=SchdScnVw|display text=Scenarios view}} in the Schedule module to create new scenarios or edit an existing schedule scenario. When you open a scenario, that scenario's name becomes a menu on the toolbar (and a selection in the '''Schedule''' menu).
 {{NoteFormat|Some restrictions apply when viewing and deleting '''Schedule''' scenarios:
@@ Line 58: / Line 58: @@
 #From the '''Home''' menu on the toolbar, select '''Schedule'''.
 #From the '''Schedule''' menu on the toolbar, select '''Scenarios'''.
-#;The {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=RdgScnrTbl|display text=Scenarios table}} (a list) appears at the top of the '''Data''' pane.
+#;The {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=RdgScnrTb|display text=Scenarios table}} (a list) appears at the top of the '''Data''' pane.
 ===Opening scenarios===
@@ Line 71: / Line 71: @@
 To select an option:
-*Click it. Your selection displays the matching scenarios in the {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=RdgScnrTbl|display text=Scenarios table}}.
+*Click it. Your selection displays the matching scenarios in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=RdgScnrTb|display text=Scenarios table}}.
 {{AnchorDiv|RdgScnrTb}}
@@ Line 110: / Line 110: @@
 *Double-click the scenario in the '''Scenarios''' table. Or click its row in the '''Scenarios''' table, and then click '''Open'''.
-The controls described {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=CrtgMngScnr|display text=below}} are available to you if you own, or have access rights to, the scenario.
+The controls described {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=CrtgMngScnr|display text=below}} are available to you if you own, or have access rights to, the scenario.
 {{AnchorDiv|CrtgMngScnr}}
@@ Line 151: / Line 151: @@
 {{!}}[[File: WM_851_icon-filter.png]]
 {{!}}'''Filter'''
-{{!}}Displays the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=StsFltrDlgBx|display text=Statuses Filters dialog box}}, which you can use to control which '''Statuses''' are displayed. These {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=SttsClmnVls|display text=Statuses are described below}}.
+{{!}}Displays the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=StsFltrDlgBx|display text=Statuses Filters dialog box}}, which you can use to control which '''Statuses''' are displayed. These {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=SttsClmnVls|display text=Statuses are described below}}.
 {{!}}-
 {{!}}[[File: WM_851_icon-sort.png]]
@@ Line 188: / Line 188: @@
 {{!}}-
 {{!}}[[File: WM_851_icon_select_forecast_scenario.png]]
-{{!}}Click this button to display a pop-up {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=Forecast|display text=list of forecast scenarios}}, then select one upon which to base the next schedule build. The table lists all forecast scenarios that you can select, to base the next schedule build upon. The first choice is MASTER.
+{{!}}Click this button to display a pop-up {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdlScns|anchor=Forecast|display text=list of forecast scenarios}}, then select one upon which to base the next schedule build. The table lists all forecast scenarios that you can select, to base the next schedule build upon. The first choice is MASTER.
 This list is not editable, and it contains the following columns for each forecast scenario that is listed: '''Name''', '''Start Date''', '''End Date''', '''Owner''', '''Shared''', and '''Comments'''.

@@ Line 3: / Line 3: @@
 |Standalone=No
 |DisplayName=Schedule Scenarios
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=Schedule Scenarios
 |Context=Learn about the different views within the Scenarios view and the type of data you'll find in each of them.

@@ Line 3: / Line 3: @@
 |Standalone=No
 |DisplayName=Schedule Scenarios
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=Schedule Scenarios
 |Context=Learn about the different views within the Scenarios view and the type of data you'll find in each of them.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=PureEngage
+|PageType=
-|DisplayName=Schedule Scenarios
+|Standalone=No
-|TocName=Schedule Scenarios
+|DisplayName=Schedule Scenarios
-|Tags=
+|Platform=PureEngage
-|Dimension=
+|TocName=Schedule Scenarios
-|Context=
+|Context=TBD
 }}
+Use the {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=top|display text=Scenarios view}} in the Schedule module to create new scenarios or edit an existing schedule scenario. When you open a scenario, that scenario's name becomes a menu on the toolbar (and a selection in the '''Schedule''' menu).
-Use the {{Link-SomewhereInThisManual|topic=SchdScnVw|anchor=top|display text=Scenarios view}} in the Schedule module to create new scenarios or edit an existing schedule scenario. When you open a scenario, that scenario's name becomes a menu on the toolbar (and a selection in the '''Schedule''' menu). You can then select the following views from the '''&lt;''scenario_name''&gt;''' menu:
+{{NoteFormat|Some restrictions apply when viewing and deleting '''Schedule''' scenarios:
 {|
 |-
-| {{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=top|display text=Coverage}}
+|{{Link-SomewhereInThisManual|topic=ScnCvrgVw|anchor=top|display text=Coverage}}
-| Compares staffing coverage to forecasted (calculated and required) staffing data, and highlights overstaffed or understaffed timesteps.
+|Compares staffing coverage to forecasted (calculated and required) staffing data, and highlights overstaffed or understaffed timesteps.
 |-
-| {{Link-SomewhereInThisManual|topic=ScnWklyVw|anchor=top|display text=Weekly}}
+|{{Link-SomewhereInThisManual|topic=ScnWklyVw|anchor=top|display text=Weekly}}
-| Displays a weekly summary table of total paid hours, working start/end times, or shift names for a site's agents and/or profiles.
+|Displays a weekly summary table of total paid hours, working start/end times, or shift names for a site's agents and/or profiles.
 |-
-| {{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Intra-Day}}
+|{{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Intra-Day}}
-| Displays schedule details for a 24- or 36-hour period, enabling you to modify schedules for individual or multiple agents.
+|Displays schedule details for a 24- or 36-hour period, enabling you to modify schedules for individual or multiple agents.
-{{NoteFormat|You do not need the '''Approve Changes''' security permission (as required by the '''Master Schedule''') to commit your changes (which are only visible to you). You can roll back or remove your own pending changes.}}
+{{NoteFormat|You do not need the '''Approve Changes''' security permission (as required by the '''Master Schedule''') to commit your changes (which are only visible to you). You can roll back or remove your own pending changes.|2}}
 You can view your pending changes in the '''Weekly''', '''Intra-Day''', and '''Agent-Extended''' views.
 |-
-| {{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Agent-Extended}}
+|{{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Agent-Extended}}
-| Displays schedules for one week or the schedule planning period for a single agent.
+|Displays schedules for one week or the schedule planning period for a single agent.
 |-
-| {{Link-SomewhereInThisManual|topic=ScnPrflsBdgVw|anchor=top|display text=Profiles/Bidding}}
+|{{Link-SomewhereInThisManual|topic=ScnPrflsBdgVw|anchor=top|display text=Profiles/Bidding}}
-| Enables you to assign real agents to profile schedule slots.
+|Enables you to assign real agents to profile schedule slots.
 |-
-| {{Link-SomewhereInThisManual|topic=ScnSummVw|anchor=top|display text=Summary}}
+|{{Link-SomewhereInThisManual|topic=ScnSummVw|anchor=top|display text=Summary}}
-| Displays service-level and related statistics for the scenario.
+|Displays service-level and related statistics for the scenario.
 |-
-| nowrap | {{Link-SomewhereInThisManual|topic=ScnStGrpTls|anchor=top|display text=State Group Totals}}
+| nowrap="" |{{Link-SomewhereInThisManual|topic=ScnStGrpTls|anchor=top|display text=State Group Totals}}
-| Presents '''Schedule State Group Totals''' for the configured '''Schedule State Groups'''.
+|Presents '''Schedule State Group Totals''' for the configured '''Schedule State Groups'''.
 |}

PEC-WFM/Current/Supervisor/SchdlScns - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"