PEC-WFM/Current/Supervisor/SchdRBWzdInrDy - Revision history

WikiSysop at 11:15, December 8, 2022

2022-12-08T11:15:49Z

WikiSysop at 14:46, October 4, 2022

2022-10-04T14:46:07Z

Mhachey: Published

2020-10-08T00:25:26Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:14Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:18Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:24Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Intra-Day Schedule Rebuild Wizard
|TocName=Intra-Day Schedule Rebuild Wizard
|Context=Use the wizard to rebuild an Intra-Day schedule for a specific day or time period for a site, team, or agent.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=While in a {{Link-SomewhereInThisManual|topic=SchdlScns|anchor=top|display text=Schedule Scenario}} you can rebuild from any of the following views: Intra-Day, Weekly, Agent Extended, or Profiles/Bidding view.

While in a {{Link-SomewhereInThisManual|topic=MstrSchdVws|anchor=top|display text=Master Schedule}} view, you can rebuild from any of the following views: Intra-Day, Weekly, or Agent Extended.

The rebuild process can include any activities and agents defined for this site/day in the selected scenario.
|Status=No
}}{{Section
|sectionHeading=Reasons for using this wizard
|anchor=ReasonsforUsingThisWizard
|alignment=Vertical
|structuredtext=The goal of the WFM scheduling algorithm is to minimize the over and under-staffing of agents, against the forecasted staffing requirements. This is the outcome when a schedule is generated. However, several circumstances might cause the schedule to be suboptimal by the time a particular schedule day arrives. For example:

#You might have reforecasted volumes and staffing for the day.
#Agents might have called in sick or were given time off.
#Existing agent schedules might have been manually adjusted.
#Additional agents might have been added into the schedule.
#Meetings or other types of exceptions might have been added to the schedule.

Because of this, you may wish to reoptimize the schedule day. It does not make sense to reoptimize days or hours that have already passed. You probably do not want to reoptimize the current hour, since any changes to meals, breaks, and/or work activities would be difficult to communicate to the affected agents. The Intra-day Rebuild wizard allows you to reoptimize specific types of schedule items for selected agents, based on a particular configured start time, which would normally be later than the current time when you invoke the reoptimization.
|Status=No
}}{{Section
|sectionHeading=Using the wizard
|alignment=Vertical
|structuredtext=To rebuild schedules using the Intra-Day Schedule Rebuild wizard:

#Select a Schedule Scenario or Master Schedule view ({{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=top|display text=Intra-Day}}, {{Link-SomewhereInThisManual|topic=MstSWzWklyVw|anchor=top|display text=Weekly}}, or {{Link-SomewhereInThisManual|topic=MstSWzAgntExtdVw|anchor=top|display text=Agent Extended}}).
#Click the '''Rebuild intra-day schedule''' button on the '''Actions''' toolbar.
#Complete each screen as it appears, and then click '''Next''', or click '''Finish''' if it is the final screen:
#*{{Link-SomewhereInThisManual|topic=RIDStBldOptns|anchor=top|display text=Select Site}}
#*{{Link-SomewhereInThisManual|topic=RIDSlctOptns|anchor=top|display text=Select Options}}
#*{{Link-SomewhereInThisManual|topic=RIDShrdTrspConstr|anchor=top|display text=Shared Transport Constraints}}
#*{{Link-SomewhereInThisManual|topic=RIDTmSynchr|anchor=top|display text=Team Synchronicity}}
#*{{Link-SomewhereInThisManual|topic=RIDSlctAgnts|anchor=top|display text=Select Agents}}
#*{{Link-SomewhereInThisManual|topic=RIDSlctActv|anchor=top|display text=Select Activities}}
{{NoteFormat|
*The '''Select Activities''' screen may not appear, depending on your selections at the '''Select Options''' screen.
*You can always click '''Cancel''' to discard your selections and close the wizard without making any changes.|2}}
|Status=No
}}
}}

@@ Line 3: / Line 3: @@
 |DisplayName=Intra-Day Schedule Rebuild Wizard
 |TocName=Intra-Day Schedule Rebuild Wizard
-|Context=Use the wizard to rebuild an Intra-Day schedule for a specific day or time period for a site, team, or agent.
+|Context=Use the wizard to rebuild an Intra-Day schedule for multiple days (selected dates or a date range) for a site, team, or an agent.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 12: / Line 12: @@
 While in a {{Link-SomewhereInThisManual|topic=MstrSchdVws|anchor=top|display text=Master Schedule}} view, you can rebuild from any of the following views: Intra-Day, Weekly, or Agent Extended.
-The rebuild process can include any activities and agents defined for this site/day in the selected scenario.
+The rebuild process can include any activities and agents defined for this site/day in the selected scenario or Master Schedule.
 ===Reasons for using this wizard===
@@ Line 104: / Line 104: @@
 |anchor=RIDSlctOptns
 |alignment=Vertical
-|structuredtext=Use the Intra-Day Schedule Rebuild Wizard's '''Select Options''' screen to select a start date and time and rescheduling options.
+|structuredtext=Use the Intra-Day Schedule Rebuild Wizard's '''Select Options''' screen to select date(s), time, and rescheduling options.
 <ol>
-<li>In the '''Date''' selector, enter or select the day to be rebuilt in the schedule.<br />This date cannot be outside the scenario's date range. The default value shown is the date selected in the view from which the Wizard was called.</li>
+<li>In the calendars displayed for date(s) selection<u>,</u> enter or select the day(s) to be rebuilt in the schedule. The calendars allow you to select multiple date(s) or a date range.<br />However, the selected date(s) or date range cannot be outside the scenario's date range and out of 2-weeks date range. The default value shown is the date(s) selected in the view from which the Wizard was called.</li>
-<li>In the '''Start from''' selector, enter or select the time in the scheduled day to start rebuilding.<br />The default value shown is the computer's current time rounded to the nearest timestep start plus one hour. Before selecting the time from which you want to rebuild, consider that you will need to notify the affected agents of these changes.</li>
+<li>In the '''Start from''' selector, enter or select the time in the scheduled day(s) to start rebuilding.<br />The default value shown is the computer's current time rounded to the nearest timestep start plus one hour. Before selecting the time from which you want to rebuild, consider that you will need to notify the affected agents of these changes.</li>
 <li>In the '''Time Zone''' selector, select the applicable time zone. The default is <tt>Local</tt>.</li>

@@ Line 117: / Line 117: @@
 </li>
 <li>Keeping the '''Auto-commit changes''' check box default value (selected) instructs the schedule builder to commit all schedule changes. Otherwise, they will be put into the schedule in a pending mode.</li>
 <li>Click '''Next''' to continue, or '''Cancel''' to discard your selections and close the wizard.</li>
 </ol>

@@ Line 5: / Line 5: @@
 |Context=Use the wizard to rebuild an Intra-Day schedule for a specific day or time period for a site, team, or agent.
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/SchdRBWzdInrDy - Revision history

WikiSysop at 11:15, December 8, 2022

WikiSysop at 14:46, October 4, 2022

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"