PEC-WFM/Current/Supervisor/RvwBtchRqt - Revision history

Mhachey: Published

2020-10-13T18:35:02Z

Published

Mhachey: Published

2020-09-02T16:36:31Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:28Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:41Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Review Batch Requests Dialog
|TocName=Review Batch Requests Dialog
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes how to view the Review Batch Requests Dialog.
}}

__NOTOC__

The '''Review Batch Requests''' dialog opens when a supervisor edits (prefers, grants, declines, deletes, or publishes) time-off requests that fall within a {{Link-SomewhereInThisManual|topic=TOBdgPrds|anchor=top|display text=bidding period}}. WFM batches all agent time-off requests within that period and marks them as one request. If a supervisor selects only one or two items in the batch, the dialog opens with a message, such as, ''You are about to Grant selected items that are part of a batch request(s), including Time Offs below. Selected action can be applied only to all listed items at once. Do you want to proceed?''

The dialog lists all of the selected time-off items, including the dates, the name of the agent (who is requesting the time off), the start/end times, and the name of the time-off item. The supervisor can select '''Proceed''' or '''Cancel'''.

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Calendar Request and Message Dialogs
+|DisplayName=Review Requests and Messages Dialogs
-|TocName=Calendar Request and Message Dialogs
+|TocName=Review Requests and Messages Dialogs
 |Context=Find out how to view and what kind of information you'll find in the Review Batch Requests and Review Calendar Messages dialogs.
 |ComingSoon=No

@@ Line 1: / Line 1: @@
-{{ArticleUnstructured
+{{Article
-|Platform=GenesysEngage-cloud
+|Standalone=No
-|DisplayName=Review Batch Requests Dialog
+|DisplayName=Calendar Request and Message Dialogs
-|TocName=Review Batch Requests Dialog
+|TocName=Calendar Request and Message Dialogs
-|Tags=
+|Context=Find out how to view and what kind of information you'll find in the Review Batch Requests and Review Calendar Messages dialogs.
-|Dimension=
+|ComingSoon=No
 |Application=Workforce Management
-|Role=Supervisor
+|Section={{Section
-|Context=This topic describes how to view the Review Batch Requests Dialog.
+|sectionHeading=Review Batch Request dialog
-}}
+|alignment=Vertical
+|structuredtext=The '''Review Batch Requests''' dialog opens when a supervisor edits (prefers, grants, declines, deletes, or publishes) time-off requests that fall within a {{Link-SomewhereInThisManual|topic=TOBdgPrds|anchor=top|display text=bidding period}}. WFM batches all agent time-off requests within that period and marks them as one request. If a supervisor selects only one or two items in the batch, the dialog opens with a message, such as, ''You are about to Grant selected items that are part of a batch request(s), including Time Offs below. Selected action can be applied only to all listed items at once. Do you want to proceed?''
-__NOTOC__
-The '''Review Batch Requests''' dialog opens when a supervisor edits (prefers, grants, declines, deletes, or publishes) time-off requests that fall within a {{Link-SomewhereInThisManual|topic=TOBdgPrds|anchor=top|display text=bidding period}}. WFM batches all agent time-off requests within that period and marks them as one request. If a supervisor selects only one or two items in the batch, the dialog opens with a message, such as, ''You are about to Grant selected items that are part of a batch request(s), including Time Offs below. Selected action can be applied only to all listed items at once. Do you want to proceed?''
+If you have '''Prefer/Grant/Decline''' and '''Edit Time-Off Limits''' permissions within the '''Calendar''' module, you can override the warnings.
-The dialog lists all of the selected time-off items, including the dates, the name of the agent (who is requesting the time off), the start/end times, and the name of the time-off item. The supervisor can select '''Proceed''' or '''Cancel'''.
+#Select the check box in the leftmost column of each warning that you want to override, or click the '''Select All Warnings''' button.

PEC-WFM/Current/Supervisor/RvwBtchRqt - Revision history

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"