WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:26Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:57Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:41Z

Published

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{{Article
|Standalone=No
|DisplayName=Rotating Patterns
|TocName=Rotating Patterns
|Context=Create and manage rotating weekly patterns. Rotating patterns consist of rotating work weeks, working days, working hours, and/or work activities.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=A Rotating Pattern can be assigned to an agent. See the following examples:

*'''Example 1:''' A regular Weekly Pattern might be Monday through Friday from 9:00 AM to 5:00 PM followed by a short Weekly Pattern of Tuesday through Thursday from 12:00 PM to 4:00 PM.
*'''Example 2:''' Agents that work four 10-hour days per week could work Monday through Thursday one week and Tuesday through Friday the next week. The combination of these alternate days off (Fridays or Mondays) comprises a Rotating Pattern.
|Status=No
}}{{Section
|sectionHeading=Rotating Patterns Pane
|anchor=RotatingPatternsPane
|alignment=Vertical
|structuredtext=In this pane you can view, {{Link-SomewhereInThisManual|topic=RtgPtrns|anchor=CrtgRP|display text=create}}, {{Link-SomewhereInThisManual|topic=RtgPtrns|anchor=DltgRP|display text=delete}}, and {{Link-SomewhereInThisManual|topic=RtgPtrns|anchor=CpygRP|display text=copy}} Weekly Patterns. After creating Weekly Patterns, you can then combine them to create Rotating Patterns. You configure Rotating Patterns by the week. Therefore, you can have as many weekly rotations as you need.

The '''Rotating Patterns''' pane displays a list of Rotating Patterns that exist under the selected site within the enterprise.

[[File: WM_851_rotating_pattern_pane.png]]<br>
'''Figure:''' Rotating Patterns Pane Controls

Use the controls in the top-right corner of this pane to complete the following tasks:
{{{!}}
{{!}}-
{{!}}[[File: WM_851_icon_search.png|link=]] '''Search''' ''field''
{{!}}Enter your search criteria. For example, the name of a Rotating Pattern.
{{!}}-
{{!}}[[File: WM_851_icon-new.png|link=]] '''New'''
{{!}}Click this icon to {{Link-SomewhereInThisManual|topic=RtgPtrns|anchor=CrtgRP|display text=create}} a new Rotating Pattern.
{{!}}-
{{!}}[[File: WM_851_icon-delete.png|link=]] '''Delete'''
{{!}}Click this icon to {{Link-SomewhereInThisManual|topic=RtgPtrns|anchor=DltgRP|display text=delete}} an existing Rotating Pattern.
{{!}}-
{{!}}[[File: WM_851_rotating_pattern_copy.png|link=]] '''Copy'''
{{!}}Click this icon to {{Link-SomewhereInThisManual|topic=RtgPtrns|anchor=CpygRP|display text=copy}} an existing Rotating Pattern.
{{!}}-
{{!}}[[File: WM_851_icon-help.png|link=]] '''Help'''
{{!}}Click this icon to view a Help topic about the '''Rotating Patterns''' pane.
{{!}}}

You can also use the '''Rotating Patterns''' module to view and configure Rotating Patterns properties, and associate agents with these patterns. The '''Rotating Patterns''' module consists of two additional panes:

*{{Link-SomewhereInThisManual|topic=RPPrp|anchor=top|display text=Properties}}
*{{Link-SomewhereInThisManual|topic=AsscAgts|anchor=top|display text=Associated Agents}}

===Displaying and retrieving rotating patterns===
The list of Rotating Patterns is displayed in segments or sequential pages. When large amounts of data are being retrieved, the list of items in '''Rotating Patterns''' pane is displayed in smaller segments sequentially, with 50 items per page. This limits the number of items that are retrieved from Workforce Management at any given time, maintaining optimal performance during retrieval. You can browse the previous and next pages or navigate to the first and last items in the data set (start and end of the list), by clicking the appropriate button in the view. To navigate between pages, you can use the Up, Down, Page Up, and Page Down keys on the keyboard.
|Status=No
}}{{Section
|sectionHeading=Creating and deleting rotating patterns
|anchor=CrtgRP
|alignment=Horizontal
|Media=Video
|image=243395542
|structuredtext====Creating rotating patterns===
{{Section
|anchor=|Standalone=No
|ComingSoon=No
|Status=No
|alignment=Vertical|structuredtext=
#At the top of the '''Rotating Patterns''' pane, click '''New''' [[File: WM_851_icon-new.png|link=]] .
#In the '''Properties''' pane, click '''Add Week''' [[File: WM_851_rot_patt_prop_addweek.png|link=]] .
#Expand the properties pane to view all fields, click '''Expand''' [[File: WM_851_rot_patt_prop_xpnd.png|link=]] .
#In the '''Name''' field, enter a name for the Rotating Pattern.
#;By default, the '''Name''' field is already populated with a unique name when you select '''New'''. The name includes a number to ensure that each newly created Rotating Pattern has a unique name in the Configuration database. You can change this name, but it must remain unique to prevent duplicate name errors from occurring.
#In the '''Weekly Patterns''' section, populate the fields, as required.
#In the '''Weekly Rules for ..''' section, populate the fields as required.
#;For a description of the fields in the '''Weekly Patterns''' and '''Weekly Rules for ..''' sections, see {{Link-SomewhereInThisManual|topic=RPPrp|anchor=top|display text=Rotating Patterns Properties}}.
#Click '''Save Now''' [[File: WM_851_icon-save.png|link=]] .
}}
|structuredtextwide={{AnchorDiv|DltgRP}}
===Deleting rotating patterns===

#In the '''Rotating Patterns''' pane, select the '''Rotating Pattern''' that you want to delete.
#At the top of the '''Rotating Patterns''' pane, click '''Delete''' [[File: WM_851_icon-delete.png|link=]] .
#;A '''Confirmation''' dialog displays, asking if you want to proceed.
#Click '''Yes''' to proceed or click '''No''' to cancel the deletion.
#;If you select '''Yes''' to proceed, you cannot undo the deletion of the Rotating Pattern.

{{AnchorDiv|CpygRP}}
===Copying rotating patterns===

#In the '''Rotating Patterns''' pane, click to select the Rotating Pattern in the list that you want to copy.
#At the top of the '''Rotating Patterns''' pane, click '''Copy''' [[File: WM_851_rotating_pattern_copy.png|link=]] .
#;The '''Copy Rotating Pattern''' pane displays.
#In the '''Name''' field, enter a name for the Rotating Pattern.
#In the '''Associate Copied Rotating Pattern With Following Site''' section, click to expand each site and select the site, to which you want to copy the Rotating Pattern.
#Click Save Now [[File: WM_851_icon-save.png|link=]] .
#;A copy of the Rotating Pattern displays with the new name in the list for the selected site.
|Status=No
}}{{Section
|sectionHeading=Using copy and paste within rotating patterns
|anchor=UsingCopyandPasteWithinRotatingPatterns
|alignment=Vertical
|structuredtext=While editing or creating Rotating Patterns, you can select, mark, or copy the settings of a single day and then copy, transfer, or distribute these settings to a single or multiple, selected days (in other words, copy once, paste multiple times). When you select a day,and click '''Copy''', the '''Paste''' icon is enabled.

===Copying a week within a pattern===

#Select a row that displays a '''Weekly Pattern''' name (for example, '''week1''')
#Click '''Copy'''.
#;The Paste icon is enabled.
#Select the row, into which you want to paste the '''week1''' (for example, '''week2''') and click '''Paste'''.
#;Information from '''week1''' is copied to '''week2'''.

See also, {{Link-SomewhereInThisManual|topic=RPPrp|anchor=WksInRP|display text=Weeks in Rotating Patterns}}.

===Copying a day within a pattern===

#Select a day row (for example, '''day1''').
#Click '''Copy'''.
#;The Paste icon is enabled.
#Select the row, into which you want to paste '''day1''' (for example, '''day2''') and click '''Paste'''.
#;Information from '''day1''' is copied to '''day2'''.

See also, {{Link-SomewhereInThisManual|topic=RPPrp|anchor=DysInRP|display text=Days in Rotating Patterns}}.
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Create and manage rotating weekly patterns. Rotating patterns consist of rotating work weeks, working days, working hours, and/or work activities.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/RtgPtrns - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"