WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:43Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:44Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:22Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Required Staffing Wizard
|TocName=Required Staffing Wizard
|Context=Define required staffing values in forecast scenario by using the wizard.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=Use the Required Staffing Wizard to define required staffing values in a forecast scenario's {{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Staffing view}}.

{{NoteFormat|Before selecting the template option in this dialog box, {{Link-SomewhereInThisManual|topic=NwFrstTpmlDlgBx|anchor=top|display text=create templates}} as needed.|2}}

To set required staffing by using this wizard:
<ol>
<li>Open a '''Forecast scenario''', and its {{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=staffing view}}.</li>
<li>Select '''Required Staffing''' from the '''Action''' menu or click the toolbar icon ([[File: WM_851_icon-required-staffing.png]]). The '''Required Staffing Wizard''' starts.</li>
<li>Select one of the following radio buttons at the '''Select Data Source''' screen:
<ul>
<li>'''Load Calculated Staffing'''—Apply calculated staffing to required staffing with no changes.
<ol type="a">
<li>Click '''Finish'''. The wizard ends here, if you make this choice.</li>
</ol></li>
<li>'''Load Calculated Staffing, adjusted by'''—Enter (into the adjacent field) a percentage by which to adjust calculated staffing, before applying it to required staffing. Valid values are from <tt>-99</tt> to <tt>999</tt>.
<ol type="a">
<li>Click '''Finish'''. The wizard ends here, if you make this choice.</li>
</ol></li>
<li>'''Load Calculated staffing, adjusted using overheads'''—Use the overheads will be selected in the '''Select Overheads''' screen to adjust calculated staffing, before applying it to required staffing.
<ol type="a">
<li>Click '''Next''' to display the '''Select Overheads''' screen.</li>
<li>Select one or more items from the list. WFM applies the overheads that you select to calculated staffing and saved as required staffing.</li>
<li>Click '''Finish'''. The wizard ends here, if you made this choice.</li>
</ol></li>
<li>'''Use Templates'''—Apply the staffing templates that will be selected in the '''Select Templates''' screen to required staffing.
<ol type="a">
<li> Click '''Next''' to display the '''Select Templates''' screen.</li>
<li>Select one or more templates from the '''Templates''' list on the left side, and click the '''>>''' button to move your selections to the '''Applied Templates''' list on the right side.

{{NoteFormat|You can modify a template's characteristics after selecting it on the left side and before moving it to the right side.|2}}</li>
<li>Optional: Select each template on the left side and adjust its configuration using the controls below the list: '''Start Date''', '''End Date''', and day of the week check boxes.</li>
<li>When you have made all necessary adjustments, click Finish. The wizard ends here, if you made this choice.</li>
</ol></li>
</ul></li>
</ol>
|Status=No
}}{{Section
|sectionHeading=About required staffing
|anchor=AboutRequiredStaffing
|alignment=Vertical
|structuredtext='''Required'''—staffing data is user-defined staffing requirements for a forecast scenario.

*If you have compiled calculated-staffing values, you have the option of setting required staffing to the same values as calculated staffing.
*Forecasts can contain both calculated and required data. You can build schedules by using either set of data.
*Required staffing can be composed of a combination of template values, manually entered amounts, and calculated staffing values.
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Define required staffing values in forecast scenario by using the wizard.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/RqdStffgWiz - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"