PEC-WFM/Current/Supervisor/PrfmncRprts - Revision history

Mhachey: Published

2020-10-14T20:57:23Z

Published

Mhachey: Published

2020-10-09T12:35:43Z

Published

Show changes

Mhachey: Published

2020-09-13T20:54:51Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:34Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:20Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:24:00Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Performance Reports
|TocName=Performance Reports
|Context=Use the Performance Reports to summarize site performance measures in tabular and/or graph formats.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=The Performance reports are:

*{{Link-SomewhereInThisManual|topic=ActlOvrhdRprt|anchor=top|display text=Actual Overhead Report}}.
*{{Link-SomewhereInThisManual|topic=WrkfrcPrfmcRprt|anchor=top|display text=Workforce Performance Report}}.
*{{Link-SomewhereInThisManual|topic=CntCntrPrfRprts|anchor=top|display text=Contact Center Performance Report}}.
*{{Link-SomewhereInThisManual|topic=CCPrfGrphRprts|anchor=top|display text=Contact Center Performance Graphs Report}}.

To create a report, click that report's link (above) and follow the steps.

For a complete list of all WFM, see the {{Link-SomewhereInThisManual|topic=RptsLst|anchor=top|display text=Reports List}}.
|Status=No
}}{{Section
|sectionHeading=Security restrictions
|anchor=ReportSecurityRestrictions
|alignment=Vertical
|structuredtext=You can view and print reports only for those sites for which you have security access.
|Status=No
}}{{Section
|sectionHeading=Date restrictions
|anchor=DateRestrictions
|alignment=Vertical
|structuredtext=For reports whose wizard includes a '''Date Range''' screen:

*If you select weekly or monthly granularity, the '''Start Date''' and '''End Date''' selectors may be constrained to particular days (to the week's start and end days, or to the selected month's first and last days).
*If you enter dates that do not match these constraints and click '''Next''', an error message alerts you to change your selection.
|Status=No
}}
}}

@@ Line 38: / Line 38: @@
 |anchor=ActlOvrhdRprt
 |alignment=Vertical
-|structuredtext====Configuring the report===
+|structuredtext=To configure the report:
 #On the '''Reports''' tab, select '''Performance Reports''' from the Views menu.
@@ Line 102: / Line 102: @@
 |anchor=WrkfrcPrfmcRprt
 |alignment=Vertical
-|structuredtext====Configuring the report===
+|structuredtext=To configure the report:
 #Complete steps 1 to 5 in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=PrfmncRprts|anchor=Common|display text=Configuring the Actual Overhead Report}} selecting '''Workforce Performance Report''' in the Objects pane.
@@ Line 153: / Line 153: @@
 |anchor=CntCntrPrfRprts
 |alignment=Vertical
-|structuredtext====Configuring the report===
+|structuredtext=To configure the report:
 #Complete steps 1 to 5 in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=PrfmncRprts|anchor=Common|display text=Configuring the Actual Overhead Report}} selecting '''Contact Center Performance Report''' in the Objects pane.
@@ Line 221: / Line 221: @@
 |anchor=CCPrfGrphRprts
 |alignment=Vertical
-|structuredtext====Configuring the report===
+|structuredtext=To configure the report:
 #Complete steps 1 to 3 in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=PrfmncRprts|anchor=Common|display text=Configuring the Actual Overhead Report}}, selecting '''Contact Center Performance Graph Report''' in the Objects pane.

@@ Line 5: / Line 5: @@
 |Context=Use the Performance Reports to summarize site performance measures in tabular and/or graph formats.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/PrfmncRprts - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"