PEC-WFM/Current/Supervisor/PlcsRprt - Revision history

Mhachey: Published

2020-10-09T14:16:06Z

Published

Mhachey: Published

2020-09-12T20:25:26Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:30Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:04Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:44Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Policies Reports
|TocName=Policies Reports
|Context=Use the Policies Reports to summarize data about policy objects.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=Policies reports summarize the properties of agents, contracts, shifts, and rotating patterns.

The Policies reports are:

*{{Link-SomewhereInThisManual|topic=AgntPrptsRprt|anchor=top|display text=Agent Properties Report}}.
*{{Link-SomewhereInThisManual|topic=CntrctPrptsRprt|anchor=top|display text=Contract Properties Report}}.
*{{Link-SomewhereInThisManual|topic=ShftPrptsRprt|anchor=top|display text=Shift Properties Report}}.
*{{Link-SomewhereInThisManual|topic=RtgPtrnsPrptRprt|anchor=top|display text=Rotating Pattern Properties Report}}.

To create a report, click that report's link (above) and follow the steps.

For a complete list of all WFM reports, see the {{Link-SomewhereInThisManual|topic=RptsLst|anchor=top|display text=Reports List}}.
|Status=No
}}{{Section
|sectionHeading=Security restrictions
|anchor=SecurityRestrictions
|alignment=Vertical
|structuredtext=You can view and print reports only for those sites for which you have security access.
|Status=No
}}{{Section
|sectionHeading=Date restrictions
|anchor=DateRestrictions
|alignment=Vertical
|structuredtext=For reports whose wizard includes a '''Date Range''' screen:

*If you select weekly or monthly granularity, the '''Start Date''' and '''End Date''' selectors may be constrained to particular days (to the week's start and end days, or to the selected month's first and last days).
*If you enter dates that do not match these constraints and click '''Next''', an error message alerts you to change your selection.
*If you select intra-day granularity, the '''End Date''' selector is disabled.
|Status=No
}}
}}

@@ Line 74: / Line 74: @@
 {{!}}-
 {{!}}'''Rank'''
-{{!}}Agent's rank set in {{Link-SomewhereInThisManual|topic=AgtPrpts|anchor=top|display text=Agent Properties}}.
+{{!}}Agent's rank set in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CfgAgts|anchor=AgtPrpts|display text=Agent properties}}.
 {{!}}-
 {{!}}'''Contract'''

@@ Line 5: / Line 5: @@
 |Context=Use the Policies Reports to summarize data about policy objects.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/PlcsRprt - Revision history

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"