PEC-WFM/Current/Supervisor/OvrtmBdg - Revision history

Mary.hachey@genesys.com: Published

2021-12-15T16:10:54Z

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Mary.hachey@genesys.com: Published

2021-12-02T15:43:21Z

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Mary.hachey@genesys.com: Published

2021-11-29T17:37:29Z

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Mary.hachey@genesys.com: Published

2021-02-25T19:30:17Z

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Mary.hachey@genesys.com: Published

2020-11-20T15:30:48Z

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Mary.hachey@genesys.com: Published

2020-11-20T15:26:30Z

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Mary.hachey@genesys.com: Published

2020-11-20T15:15:04Z

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Mhachey: Published

2020-10-07T19:52:42Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:22Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:32Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 96: / Line 96: @@
 To create an overtime offer:
+|Status=No
-#Go to '''Schedule''' &gt; '''Overtime Bidding'''.
+}}{{Section
 #In the '''Objects''' pane, select a business unit or a site and then, click [[File: WM_852_icon_getdata_button.png|link=]] .
-#In the '''Overtime Offers''' pane, click '''New''' [[File: WM_851_icon-new.png|link=]] .
+#In the '''Overtime Offers''' pane, click '''New''' [[File: WM_851_icon-new.png|link=]].
 #;The '''Overtime Offer Properties''' pane opens.
 #Enter a name for the Overtime Offer.
-#;By default, the '''Name''' field is already populated with a unique name when you select '''New'''. The name includes a number to ensure that each newly created Overtime Offer has a unique name in the Configuration database. You can change this name, but it must remain unique to prevent duplicate name errors from occurring.
+#;By default, the '''Name''' field is already populated with a name when you select '''New'''. The name includes a number to ensure that each newly created Overtime Offer has a unique name in the Configuration database. You can change this name, but it must remain unique to prevent duplicate name errors from occurring.
 #Continue setting the properties as described in {{Link-SomewhereInThisManual|topic=OvrtmBdg|anchor=OTOfrPrpt|display text=Overtime offer properties}}.
 #When finished, click '''Save''' [[File: WM_851_icon-save.png|link=]] .
+|structuredtextwide={{NoteFormat|If the list of Overtime Offers becomes long, find offers quickly by entering criteria into the '''Search''' [[File: WM_851_icon_search.png|link=]] field, or by using clicking '''Sort''' [[File: WM_852_sort-icon.png|link=]] and selecting one of three columns to sort on: '''Name''', '''Start''', '''End'''. Alternatively, sort any of these columns in ascending or descending order, by clicking the column header.|2}}
 After you save the Overtime Offer, WFM displays the '''Agents''' tab, enabling you to {{Link-SomewhereInThisVersion|manual=Supervisor|topic=OvrtmBdg|anchor=AsscAgts|display text=associate agents}} with this offer. Also, use the '''Sites''' tab to {{Link-SomewhereInThisVersion|manual=Supervisor|topic=OvrtmBdg|anchor=AsscSts|display text=associate sites}} with this offer.
@@ Line 143: / Line 146: @@
 #;The '''Available Agents''' pane opens these columns:(the agents') '''Last name''', '''First name''', '''Site''', and '''Team'''.
 #Select the agents you want to associate with the Overtime Offer and click '''Assign and save''' [[File: WM_851_agent_activities_assign.png|link=]] .
 {{AnchorDiv|OTBAvlAgts}}
@@ Line 204: / Line 209: @@
 #Check the sites that you want to associate with the offer.
 #;If you want to select all sites, select the top check box named '''Site'''.
 {{AnchorDiv|RmvAsscSts}}

@@ Line 62: / Line 62: @@
 '''ASSIGNS''' section:
-*'''Activity/Multi-Site Activity'''&mdash;Use the radio buttons to select an activity or multi-site activity that agents will work on during the hours of the overtime offer. Click '''Edit''' [[File: WM_852_mlti-ste_edit-icon.png|link=]] to open a list of activities or multi-site activities and select one. Click the '''x''' on an existing activity/multi-site activity to clear this field.
+*'''Activity/Multi-Site Activity'''&mdash;Use the radio buttons to select an activity or multi-site activity that agents will work on during the hours of the overtime offer. Click '''Edit''' [[File: WM_852_mlti-ste_edit-icon.png|link=]] to open a list of activities or multi-site activities, select one, and click '''Apply''' [[File: WM_851_agent_activities_assign.png|link=]]. Click the '''x''' on an existing activity/multi-site activity to clear this field.
 *'''Marked Time''' ''drop-down list''&mdash;Select the Marked Time that will identify the assigned overtime activity/multi-site activity in schedules.

@@ Line 142: / Line 142: @@
 #Optionally, click '''Add Agents''' [[File: WM_851_agent_activities_plus.png|link=]] to select agents from a list.
 #;The '''Available Agents''' pane opens these columns:(the agents') '''Last name''', '''First name''', '''Site''', and '''Team'''.
-#Select the agents you want to associate with the Overtime Offer and click '''Assign and save''' [[File: WM_851_icon-save.png|link=]] .
+#Select the agents you want to associate with the Overtime Offer and click '''Assign and save''' [[File: WM_851_agent_activities_assign.png|link=]] .
 {{AnchorDiv|OTBAvlAgts}}

@@ Line 197: / Line 197: @@
 }}{{Section
 |sectionHeading=Associating sites with offers
-|anchor=AsscStsWthOTO
+|anchor=AsscSts
 |alignment=Vertical
 |structuredtext=To associate sites with an overtime offer:

@@ Line 51: / Line 51: @@
 *'''Start Date and Time'''&mdash;Enter the start date and time for the overtime offer. This is the earliest date/time for which agents can submit bids for overtime.
 *;'''End Date and Time'''&mdash;Enter the end date and time for the overtime offer. This is the latest date/time for which agents can submit bids for overtime.
 *'''Criteria'''&mdash;Select the criteria that WFM will use to prioritize the processing of agents' bids. For example:
 **Rank

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
 |Status=No
 }}{{Section
@@ Line 95: / Line 92: @@
 {{AnchorDiv|CrtOTOfr}}
 ===Creating overtime offers===
 To create an overtime offer:

@@ Line 5: / Line 5: @@
 |Context=Learn how using Overtime Offers that enable agents to bid on the overtime hours they most prefer can help with meeting your overtime requirements.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/OvrtmBdg - Revision history

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mary.hachey@genesys.com: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"