PEC-WFM/Current/Supervisor/Overview - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:20Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:53Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-30T17:45:27Z

Published

Bgrenon: Published

2020-06-08T15:24:01Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Security and accessibility
|TocName=Security and accessibility
|Context=Learn about Workforce Management's security and accessibility features.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=Security features
|anchor=SecurityFeatures
|alignment=Vertical
|Media=
|image=
|structuredtext=WFM Web includes security features that prevent unauthorized access to information:

*You can view and make changes only to those modules (such as '''Calendar''' or '''Schedule''') and objects (such as sites) for which you have security access. You cannot access other modules or objects.
*Configuration and security options enable you to restrict access to agents' personal information, such as wages.
*Agents use a separate application (WFM Web for Agents), which enables them to view and change their own information. They have limited access to other agents' schedule information, but only if schedule trading is enabled at your site. Agents can also access this application on their Android, smartphone, or other mobile device if the supervisor provides the URL.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Accessibility
|anchor=Accessibility
|alignment=Vertical
|Media=
|image=
|structuredtext=To run Web for Supervisors with accessibility tools like JAWS, set the {{Link-SomewhereInThisManual|topic=About|anchor=ApplStgs|display text=ACCESSIBILITY_COMPATIBLE}} Web Application setting to <code>true</code> in the '''About''' > '''Settings..''' dialog. Otherwise, WFM Web for Supervisors could freeze, or display adverse or unexpected behavior while screen readers like JAWS are being used.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Screen Reader support
|anchor=ScrnRdrSpprt
|alignment=Vertical
|Media=
|image=
|structuredtext=WFM Web for Supervisors supports screen readers for vision-impaired users, with keyboard, focus, and screen reader ToolTip support throughout the WFM Web for Supervisors interface. Every menu item and on-screen command can be reached by using the keyboard (and so, can also be reached using a screen reader).

In addition, the {{Link-SomewhereInThisManual|topic=MSIDAccSchDtls|anchor=top|display text=Accessible Schedule Details}} dialog box simplifies and organizes commands for vision-impaired users and the screen readers that they use, in these views:

*{{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Scenario Agent-Extended}}
*{{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Scenario Intra-Day}}
*{{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=top|display text=Master Schedule Intra-Day}}
*{{Link-SomewhereInThisManual|topic=MstSWzAgntExtdVw|anchor=top|display text=Master Schedule Agent-Extended}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Learn about Workforce Management's security and accessibility features.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Security features

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=PureEngage
 |Section={{Section
 |sectionHeading=Security features
 |anchor=SecurityFeatures
 |alignment=Vertical
 |structuredtext=WFM Web includes security features that prevent unauthorized access to information:
@@ Line 18: / Line 15: @@
 *Configuration and security options enable you to restrict access to agents' personal information, such as wages.
 *Agents use a separate application (WFM Web for Agents), which enables them to view and change their own information. They have limited access to other agents' schedule information, but only if schedule trading is enabled at your site.  Agents can also access this application on their Android, smartphone, or other mobile device if the supervisor provides the URL.
 |Status=No
 }}{{Section
@@ Line 25: / Line 20: @@
 |anchor=Accessibility
 |alignment=Vertical
 |structuredtext=To run Web for Supervisors with accessibility tools like JAWS, set the {{Link-SomewhereInThisManual|topic=About|anchor=ApplStgs|display text=ACCESSIBILITY_COMPATIBLE}} Web Application setting to <code>true</code> in the '''About''' &gt; '''Settings..''' dialog. Otherwise, WFM Web for Supervisors could freeze, or display adverse or unexpected behavior while screen readers like JAWS are being used.
-|structuredtextwide=
-|FAQHeading=
+{{AnchorDiv|ScrnRdrSprt}}
-|Status=No
+===Screen Reader support===
-}}{{Section
+WFM Web for Supervisors supports screen readers for vision-impaired users, with keyboard, focus, and screen reader ToolTip support throughout the WFM Web for Supervisors interface. Every menu item and on-screen command can be reached by using the keyboard (and so, can also be reached using a screen reader).
 In addition, the {{Link-SomewhereInThisManual|topic=MSIDAccSchDtls|anchor=top|display text=Accessible Schedule Details}} dialog box simplifies and organizes commands for vision-impaired users and the screen readers that they use, in these views:
@@ Line 45: / Line 32: @@
 *{{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=top|display text=Master Schedule Intra-Day}}
 *{{Link-SomewhereInThisManual|topic=MstSWzAgntExtdVw|anchor=top|display text=Master Schedule Agent-Extended}}
 |Status=No
 }}
 }}

PEC-WFM/Current/Supervisor/Overview - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"