Mhachey: Published

2020-08-20T11:40:49Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:21Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:04Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:49Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Time Zones
|TocName=Time Zones
|Context=View a list of time zones in WFM.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=Workforce Management automatically imports time zones, that are initially set up in Genesys Administrator, during synchronization.
|Status=No
}}{{Section
|sectionHeading=Time zones list
|anchor=TmZnsLst
|alignment=Vertical
|structuredtext=The '''Time Zones''' list displays all time zones that were imported during synchronization. You can only apply time zones that are in this list to WFM objects, such as sites or business units.

Use the scroll bar or enter criteria into the '''Search''' field to find the a time zone.
|Status=No
}}{{Section
|sectionHeading=Daylight saving information
|anchor=DaylightSavingInformation
|alignment=Vertical
|structuredtext=Each seasonal daylight saving time change must be configured in advance to record historical data using the correctly local time.

=== Synchronizing time zones ===
When WFM transfers time zones configured in Genesys Administrator into WFM through automatic synchronization, the daylight saving settings you have configured will be overwritten. To prevent this from happening, select '''Do Not Synchronize''' when you configure your daylight saving offset.

See {{Link-SomewhereInThisManual|topic=TmZnSttgs|anchor=top|display text=Time Zone Settings}} for this procedure.
|Status=No
}}
}}

@@ Line 3: / Line 3: @@
 |DisplayName=Time Zones
 |TocName=Time Zones
-|Context=View a list of time zones in WFM.
+|Context=View a list of time zones in WFM and learn how to configure Daylight Saving Time.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 24: / Line 24: @@
 |anchor=DaylightSavingInformation
 |alignment=Vertical
-|structuredtext=Each seasonal daylight saving time change must be configured in advance to record historical data using the correctly local time.
+|structuredtext=Each seasonal daylight saving time change must be configured in advance to record historical data using the correct local time.
-=== Synchronizing time zones ===
+===Synchronizing time zones===
 When WFM transfers time zones configured in Genesys Administrator into WFM through automatic synchronization, the daylight saving settings you have configured will be overwritten. To prevent this from happening, select '''Do Not Synchronize''' when you configure your daylight saving offset.
-See {{Link-SomewhereInThisManual|topic=TmZnSttgs|anchor=top|display text=Time Zone Settings}} for this procedure.
+See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=OrgTmZns|anchor=TmZnSttgs|display text=Time zone settings}} for this procedure.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=View a list of time zones in WFM.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/OrgTmZns - Revision history

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"