WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:44Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:46Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:22Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Master Schedule
|TocName=Master Schedule
|Tags=
|Dimension=
|Context=
}}

Use the '''Master Schedule''' views to display and modify '''Master Schedule''' data.

If your access rights include access to the '''Master Schedule''', the '''Master Schedule''' menu displays the following '''Master Schedule''' views:
{|
|-
| {{Link-SomewhereInThisManual|topic=MstSWzCvgVw|anchor=top|display text=Master Schedule Coverage}}
| Compares staffing coverage to forecasted (calculated and required) staffing data, and highlights overstaffed or understaffed timesteps.
|-
| {{Link-SomewhereInThisManual|topic=MstSWzWklyVw|anchor=top|display text=Master Schedule Weekly}}
| Displays a weekly summary table of total paid hours, working start/end times, or shift names for a site's agents.
|-
| {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=top|display text=Master Schedule Intra-Day}}
| Displays '''Master Schedule''' details for a {{Link-SomewhereInThisManual|topic=SIOtpnsDBx|anchor=RdioFrHrs|display text=24- or 36-hour period}}, enabling you to {{Link-SomewhereInThisManual|topic=MdfyIndAgntSchd|anchor=top|display text=modify schedules}} for individual or multiple agents.

Unless you have the '''Approve Changes''' security permission, your changes are entered in {{Link-SomewhereInThisManual|topic=ScheduleMdl|anchor=PndgSchdChgs|display text=pending}} mode. An approver with the '''Approve Changes''' security permissions must then accept or reject the changes.

You can view your pending changes in the '''Weekly''', '''Agent-Extended''', and '''Intra-Day''' views.
|-
| nowrap | {{Link-SomewhereInThisManual|topic=MstSWzAgntExtdVw|anchor=top|display text=Master Schedule Agent-Extended}}
| Displays and allows editing of a single agent's schedule for one week or the schedule planning period.
|-
| {{Link-SomewhereInThisManual|topic=MstSWzSchdSumVw|anchor=top|display text=Master Schedule Summary}}
| Displays service-level and related statistics for the '''Master Schedule'''.
|-
| {{Link-SomewhereInThisManual|topic=MstSWzStGrpTtls|anchor=top|display text=Master Schedule State Group Totals}}
| Displays coverage statistics for every timestep in a selected day.
|-
| {{Link-SomewhereInThisManual|topic=MstSWzOvrTmRqmtVw|anchor=top|display text=Master Schedule Overtime Requirement}}
| Use to enter and edit overtime requirements.
|-
| {{Link-SomewhereInThisManual|topic=MstSWzChgsApprv|anchor=top|display text=Master Schedule Changes Approval}}
| Enables users with the appropriate security permissions to review pending schedule changes, and approve or reject them.
|}

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Master Schedule
 |TocName=Master Schedule

PEC-WFM/Current/Supervisor/MstrSchdVws - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"