PEC-WFM/Current/Supervisor/MstSWzIntrDyVw - Revision history

Mary.hachey@genesys.com: Published

2021-01-20T22:17:21Z

Published

Mhachey: Published

2020-10-05T19:26:59Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:05Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:00Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:47Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Master Schedule Intra-Day View
|TocName=Master Schedule Intra-Day View
|Context=Manage agents' schedule details for a specific day in the Master Schedule.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=In the '''Master Schedule Intra-Day''' view, you'll see a toolbar similar to the image shown here. Find the {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=MdfyMltplASch|display text=button descriptions}} below.

[[File: WM_851_toolbar-master-schedule-intraday.png|link=https://all.docs-content.genesys.com/File:WM_851_toolbar-master-schedule-intraday.png]]

If you selected the '''Show Performance Information''' check box on the '''Performance''' tab of the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box, this window also shows performance data in a graph. If you have cleared the '''Full-Day View''' check box, data is also shown in a table.

You can modify schedule items for individual agents here, and you can insert schedule items for multiple agents.

See also: {{Link-SomewhereInThisManual|topic=MdfyIndAgntSchd|anchor=top|display text=Modifying individual agents' schedules}} and {{Link-SomewhereInThisManual|topic=SchdRBWzdInrDy|anchor=top|display text=Using the Intra-Day Schedule Rebuild Wizard}}.{{AnchorDiv|DsplIDVw}}
|Status=No
}}{{Section
|sectionHeading=Displaying the view
|anchor=DisplayingtheIntra-DayView
|alignment=Vertical
|structuredtext=To display the Intra-Day view:

#From the '''Home''' menu on the toolbar, select '''Schedule'''.
#From the '''Schedule''' menu on the toolbar, select '''Master Schedule'''.
#From the '''Master Schedule''' menu, select '''Intra-Day'''.
#On the {{Link-SomewhereInThisManual|topic=SpvrWndw|anchor=SpvrObjtPn|display text=Objects}} pane, select the appropriate item(s) from either the '''Agents''' tree (above) or the '''Activities''' tree (below). WFM then selects matching item(s) from the other tree. You can expand business units to display their sites, and expand sites to display their teams and agents. You can select multiple sites, teams, and agents, but only one business unit.
#Click '''Get data''' to display the '''Intra-Day''' view for the selected agents.

{{AnchorDiv|MngGrd}}
|Status=No
}}{{Section
|sectionHeading=Managing the grid
|anchor=ManagingtheGrid
|alignment=Vertical
|structuredtext=The '''Master Schedule Intra-Day''' view includes a grid with one row per agent and the following fields and controls. You can sort by site, team, contract, agent, shared transport, overtime, paid hours, total hours and start time, by clicking on the header for that column.

Double-click cells containing these items, to edit them: '''Shift''', '''Activity Set''', '''Time Off''', '''Meal''', '''Break''', '''Exception''', '''Marked Time'''.

===Grid controls===
{{{!}}
{{!}}-
{{!}}'''Time Zone'''
{{!}}From this drop-down menu, select the '''Time Zone''' that WFM should use to display the data in graphs and tables.
{{!}}-
{{!}}'''Scheduled agents'''
{{!}}Shows the number of agents displayed (based on your selection in the '''Objects''' tree).
{{!}}-
{{!}}'''Edited schedules'''
{{!}}This indicator shows the number of agents whose schedules you have edited in this view, but not yet saved.
{{!}}-
{{!}}'''Full-Day View'''
{{!}}Select the '''Full-Day View''' check box to display the current schedule's full day (compressed to fit on screen, without scrolling).

Clear the '''Full-Day View''' check box to display every timestep in the entire day on the '''Intra-Day''' grid (scrolling required) and above the grid, display a summary of corresponding statistics: '''Coverage Scheduled''', '''Staffing Calculated''', '''Staffing Required''', '''Difference Calculated''', '''Difference Required''', '''Service Level Scheduled''', '''ASA Scheduled''', '''Deferred Service Level Scheduled''', '''Overtime Scheduled''', and '''Overtime Required'''.
{{!}}-
{{!}}'''Date selector'''
{{!}}Standard {{Link-SomewhereInThisManual|topic=DtSlctrs|anchor=top|display text=date selectors}}.
{{!}}-
{{!}}'''Target'''
{{!}}Displays the {{Link-SomewhereInThisManual|topic=MSIDPrfmDtaTrgt|anchor=top|display text=Select Target}} dialog box, where an object tree lets you choose a '''Performance Data Target''' that can be: a business unit, a multi-site activity, a site, an activity, or an activity group. See {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=VwgPrfmDta|display text=Performance Data Display}} for details.
{{!}}-
{{!}}'''Chart Type'''
{{!}}Controls what statistics appear in the graph. See {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=VwgPrfmDta|display text=Performance Data Display}} for details.
{{!}}-
{{!}}'''Granularity'''
{{!}}Specifies the granularity, in minutes, of the timesteps in the grid by selecting a number—'''15''' (default), '''30''', or '''60'''—from the drop-down menu.
{{!}}-
{{!}} nowrap=""{{!}}[[File: WM_851_icon_refresh_performance_data.png]] '''Refresh Performance Data'''
{{!}}Refreshes the grid. See {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=VwgPrfmDta|display text=Performance Data Display}} for details.
{{!}}}

===Grid columns===
{{{!}}
{{!}}-
{{!}}'''!''' (''Save Messages/Warnings'')
{{!}}This column contains icons that provide information about the agents' schedules.

*A yellow pencil icon indicates an item that generated a warning and you selected the Fix Later option.
*A green pencil icon indicates schedule items that you have changed but not yet saved.
*A red pencil icon indicates an item that generated an error. (Error conditions are more serious than warning conditions.)
*A light-gray pencil icon appears if the agent's day was edited after scheduling or rescheduling.
*A '''Swap''' icon appears if the agent's day was assigned by trading or swapping.
*A Yield icon (upside-down red triangle) appears if there are pending changes. Pending changes must be committed by a user with '''Approve Changes''' security permission.
*An agent icon and red check box appear for every schedule day that contains a granted calendar item (if the option '''Show agents with granted and scheduled rotating pattern or any other calendar preference''' is selected in the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box).

Double-click a yellow or red icon to review message details and resolve the unsaved items.
{{!}}-
{{!}}'''Site'''
{{!}}This column shows the site of each agent.
{{!}}-
{{!}}'''Team'''
{{!}}This column shows each agent's assigned team.
{{!}}-
{{!}}[[File: WM_851_icon-contract.png]]
{{!}}This column shows each agent's contract. The color-coded symbol appears in each row, and the column heading is blank.
{{!}}-
{{!}}'''Agent'''
{{!}}This column shows each agent's name.
{{!}}-
{{!}}'''Shared Transport'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows the shared transport group participation for each agent on the selected day.

'''Shared Transport''' is known by many different names worldwide—bus, carpool, ride share, lift share, and para transit, for example. See [http://en.wikipedia.org/wiki/Shared_transport Wikipedia] for details.
{{!}}-
{{!}}'''Overtime'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows the duration of overtime for each agent on the selected day.
{{!}}-
{{!}}'''Paid Hours'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows each agent's paid hours for the selected day.
{{!}}-
{{!}}'''Total Hours'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows each agent's total hours for the selected day.
{{!}}-
{{!}}'''Shift Start Time'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows each agent's }shift or full day start time for the selected day's work.
{{!}}-
{{!}}'''Shift End Time'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows each agent's shift or full day end time for the selected day's work. If there is a full day item without an end time, the value in this column is empty. This column is sortable.
{{!}}-
{{!}}'''Shift'''
{{!}}If displayed (using the '''Options''' dialog box), this column shows the shift name.
{{!}}-
{{!}}'''*''' (''Comment'')
{{!}}If this column is displayed (using the '''Options''' dialog box), an asterisk (*) indicates that a comment was saved for the indicated agent and schedule day.

Double-click a column cell to {{Link-SomewhereInThisManual|topic=SIEdtCmtsDBx|anchor=top|display text=view or edit comments}}.
{{!}}-
{{!}}[[File: WM_851_icon_accessible_schedule_details.png]] '''Accessible Schedule Details'''
{{!}}{{AnchorDiv|AccssblSch}}
If displayed (using the '''Options''' dialog box), you can click this icon to display the {{Link-SomewhereInThisManual|topic=MSIDAccSchDtls|anchor=top|display text=Accessible Schedule Details}} dialog box, which simplifies and organizes commands for vision-impaired users and the screen readers that they use.
{{!}}-
{{!}}'''[Timesteps]'''
{{!}}These columns indicate the agent's schedule items in each timestep. To see greater detail, clear the '''Full Day View''' check box and/or resize the columns.

To make changes to one agent's schedule at a time, right-click the timestep that you want to modify and then select the command from the shortcut menu. See {{Link-SomewhereInThisManual|topic=MdfyIndAgntSchd|anchor=top|display text=Modify Individual Agent's Schedules}} for instructions and explanations.
{{!}}-
{{!}}'''[Horizontal scroll bar]'''
{{!}}This scrollbar appears below the grid when clearing the '''Full Day View''' check box causes some timesteps to be hidden offscreen. Scroll it to the right to display later timesteps.
{{!}}-
{{!}}'''Legend'''
{{!}}Identifies the particular type of schedule item that each bar color in the grid indicates.
{{!}}-
{{!}}'''Details'''
{{!}}When you click an agent's row, this field lists the agent's scheduled activities on the selected day.
{{!}}}

{{AnchorDiv|CstmzgGrd}}
|Status=No
}}{{Section
|sectionHeading=Customizing the grid
|anchor=CustomizingtheGrid
|alignment=Vertical
|structuredtext=You can display more timesteps by resizing some columns to the left of the grid. For details, see {{Link-SomewhereInThisManual|topic=GetStrt|anchor=top|display text=Getting Started}}.

{{AnchorDiv|SrchAgnt}}
|Status=No
}}{{Section
|sectionHeading=Finding agents
|anchor=FindingAgents
|alignment=Vertical
|structuredtext=To find a specific agent in the '''Master Schedule Intra-day''' view:

#Search the table for particular agents, by using the '''Find Agent''' dialog box. To open it, select '''Find''' from the '''Edit''' menu or press '''Ctrl + F'''. The '''Find Agent''' dialog box opens. You can search by first or last name.
#Enter part or all of the agent's name and then click '''OK'''. The '''Master Schedule Intra-Day''' view display shifts to display information for the selected agent.

{{AnchorDiv|MdfyMltplASch}}
|Status=No
}}{{Section
|sectionHeading=Toolbar: Modifying agents' schedules
|anchor=Toolbar:ModifyingAgents'Schedules
|alignment=Vertical
|structuredtext=Use the following buttons on the toolbar (or commands in the '''Actions''' menu) to modify multiple agents' schedules at once, or to further customize/cleanup the displayed grid:
{{{!}}
!Icon
!name
!Description
{{!}}-
{{!}}[[File:WM_851_icon-cleanup.png]]
{{!}}'''Cleanup'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MstSWzClnUpMSWdw}} window, which enables you to delete '''Master Schedule''' information for selected dates and agents.
{{!}}-
{{!}}[[File:WM_851_icon-rebuild-intra-day-sche.png]]
{{!}} nowrap=""{{!}}'''Rebuild intra-day schedule'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdRBWzdInrDy}}. Use this wizard to rebuild an '''Intra-Day''' schedule for a specific day or time period within a day for a selected site, team, or agent.
{{!}}-
{{!}}[[File:WM_851_icon-options.png]]
{{!}}'''Options'''
{{!}}Opens the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box. Enables you to customize the view, including whether to show agent availability, use a 24-hour or 36-hour display, display marked time on top, display performance data, and display or hide the '''Site Name''', '''Shared Transport''', '''Overtime''', '''Paid Hours''', '''Total Hours''', '''Start Time''', '''Accessibility''', and '''Comment''' columns.
{{!}}-
{{!}}[[File:WM_851_icon-filter.png]]
{{!}}'''Filter'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdFltrDlgBx|display text=Filter}} dialog box. Enables you to filter the displayed Master Schedule information. (If you set a new filter, this immediately invokes '''Get data'''.)
{{!}}-
{{!}}[[File:WM_851_icon-sort.png]]
{{!}}'''Sort'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SrtgDlgBx|display text=Sorting}} dialog box.
{{!}}-
{{!}}[[File:WM_851_icon-swap.png]]
{{!}}'''Swap'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SwpAgntSchdWz}}, which enables you to swap two agents' schedules.
{{!}}-
{{!}}[[File:WM_851_icon-insert-multiple.png]]
{{!}}'''Insert Multiple'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=InsrtMltpWzd}}, which enables you to insert breaks, meals, and exceptions,days off, time off, shifts, marked time, or work sets for multiple agents or teams.
{{!}}-
{{!}}[[File:WM_851_icon-delete-multiple.png]]
{{!}}'''Delete Multiple'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DltMltpWzd}}, which enables you to remove multiple items from the Master Schedule at one time.
{{!}}-
{{!}}[[File:WM_851_icon-commit-multiple-rollba.png]]
{{!}}'''Commit/Rollback Multiple'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CmmtRBMltpWiz}}, which enables you to insert pending changes (changes entered when auto-commit was off or disabled) into the Master Schedule or to remove them and return the Master Schedule to its former settings.
{{!}}-
{{!}}[[File:WM_851_icon-save.png]]
{{!}}'''Save'''
{{!}}If you have the appropriate access rights, clicking this button saves any Master Schedule changes that you have made in this view. If the server cannot save all changes, red or yellow icons in the grid's first column indicate those agents for whom you must correct errors or acknowledge warnings.
{{!}}-
{{!}}[[File:WM_851_icon-auto-commit.png]]
{{!}}'''Auto-Commit'''
{{!}}Toggles the auto-commit feature on and off (or you can select '''Auto-Commit''' from the '''Actions''' menu). If on, changes are immediately applied to the '''Master Schedule'''. If off, changes have '''Pending''' status and can be committed/approved before they are incorporated in the official version of the '''Master Schedule'''.

If you do not have the security permission '''Approve Changes''' for the '''Master Schedule''', auto-commit is disabled.
{{!}}-
{{!}}[[File:WM_851_icon-meeting-scheduler.png]]
{{!}}'''Meeting Scheduler'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MtgSchdrWiz}}, which enables you to schedule meetings to already build scenario for selected agents.
{{!}}-
{{!}}[[File:WM_851_icon_move_to_current_day.png]]
{{!}}{{AnchorDiv|MvCrntDy}}'''Move to Current Day'''
{{!}}Also known as the ''Today'' button. Click this button to display data for today.
{{!}}}

To make detailed schedule changes for one agent at a time (such as inserting, editing, or deleting the agent's schedule items), see {{Link-SomewhereInThisManual|topic=MdfyIndAgntSchd|anchor=top|display text=Modifying individual agents' schedules}}.

If you make schedule changes in the '''Intra-Day''' view and do not click '''Save''', you are prompted to save your changes when you select a different module or view, or when you launch certain wizards or child windows.

{{AnchorDiv|VwgPrfmDta}}
|Status=No
}}{{Section
|sectionHeading=Performance data display
|anchor=PerformanceDataDisplay
|alignment=Vertical
|structuredtext=Selecting the '''Show Performance Data''' check box on the '''Performance''' tab of the '''Options''' dialog box adds a graph and a table to the '''Master Schedule Intra-day''' display.

{{NoteFormat|The table appears only if you clear the '''Full Day View''' check box.|2}}

To configure the performance data views:

#Select a target for the performance data by clicking the button next to the '''Target:''' label. The list that appears can contain the activities and activity groups that are associated with the site selected on the '''Objects''' pane, and the multi-site activities that are associated with the current schedule. If no site is selected, the list contains only multi-site activities.
#Select the granularity in which performance data should be presented: '''15''', '''30''', or '''60''' minutes.
#Select the type of data to be displayed in the graph and table.
#*Schedule coverage appears as a red line on the graph. To configure the graph, select a value from the '''Chart Type''' drop-down list:
#**'''Calculated''' ('''Calculated Staffing''')—Appears on the graph in blue.
#**'''Required''' ('''Required Staffing''')—Appears on the graph in yellow.
#**'''Advanced''' (both '''Calculated''' and '''Required Staffing''')—Appears on the graph as a blue area for the calculated staffing and as a yellow line showing the required staffing.
#**'''Overtime''' (calculated as '''Calculated Staffing–Overtime Requirement''')—Appears on the graph as a light blue area.
#**'''Overtime Advanced''' (calculated as '''Scheduled Coverage–Overtime Scheduled''')—Appears on the graph as a line in magenta. By default, the graph shows '''Calculated Staffing'''.
#*The table always displays values for '''Schedule Coverage''' and '''Calculated Staffing'''. It might show additional figures, depending on your selections on the '''Performance''' tab of the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box.

If you are not using automatic updates, click '''Refresh Performance Data''' [[File: WM_851_icon_refresh_performance_data.png]] to update the performance data view. You can select '''Update Automatically''' on the '''Performance''' tab of the '''Options''' dialog box.

The '''Multi-Skill Enabled''' label appears on the right end of the '''Performance Data Display''' if this feature is enabled in Genesys Administrator. Contact your Genesys Professional Services Representative for information about this feature.

{{NoteFormat|WFM presents Performance data in the '''Master Schedule > Intra-Day''' view in the same format as the data in the '''Performance > Intra-Day''' view; specifically, empty data is no longer shown as <tt>0</tt>.|2}}
|Status=No
}}
}}

@@ Line 10: / Line 10: @@
 |structuredtext=In the '''Master Schedule Intra-Day''' view, you'll see a toolbar similar to the image shown here. Find the {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=MdfyMltplASch|display text=button descriptions}} below.
-[[File: WM_851_toolbar-master-schedule-intraday.png|link=https://all.docs-content.genesys.com/File:WM_851_toolbar-master-schedule-intraday.png]]
+[[File: WM_852_toolbar-master-schedule-intraday.png|link=https://all.docs-content.genesys.com/File:WM_852_toolbar-master-schedule-intraday.png]]
 If you selected the '''Show Performance Information''' check box on the '''Performance''' tab of the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box, this window also shows performance data in a graph. If you have cleared the '''Full-Day View''' check box, data is also shown in a table.
@@ Line 210: / Line 210: @@
 {{!}}'''Delete Multiple'''
 {{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DltMltpWzd}}, which enables you to remove multiple items from the Master Schedule at one time.
 {{!}}-
 {{!}}[[File:WM_851_icon-commit-multiple-rollba.png]]

@@ Line 61: / Line 61: @@
 {{!}}-
 {{!}}'''Target'''
-{{!}}Displays the {{Link-SomewhereInThisManual|topic=MSIDPrfmDtaTrgt|anchor=top|display text=Select Target}} dialog box, where an object tree lets you choose a '''Performance Data Target''' that can be: a business unit, a multi-site activity, a site, an activity, or an activity group. See {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=VwgPrfmDta|display text=Performance Data Display}} for details.
+{{!}}Displays the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MSIDAccSchDtls|anchor=MSIDPrfmDtaTrgt|display text=Select Target}} dialog box, where an object tree lets you choose a '''Performance Data Target''' that can be: a business unit, a multi-site activity, a site, an activity, or an activity group. See {{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=VwgPrfmDta|display text=Performance Data Display}} for details.
 {{!}}-
 {{!}}'''Chart Type'''
@@ Line 85: / Line 85: @@
 *A '''Swap''' icon appears if the agent's day was assigned by trading or swapping.
 *A Yield icon (upside-down red triangle) appears if there are pending changes. Pending changes must be committed by a user with '''Approve Changes''' security permission.
-*An agent icon and red check box appear for every schedule day that contains a granted calendar item (if the option '''Show agents with granted and scheduled rotating pattern or any other calendar preference''' is selected in the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box).
+*An agent icon and red check box appear for every schedule day that contains a granted calendar item (if the option '''Show agents with granted and scheduled rotating pattern or any other calendar preference''' is selected in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MSIDAccSchDtls|anchor=MSIDOptnsDlgBx|display text=Options}} dialog box).
 Double-click a yellow or red icon to review message details and resolve the unsaved items.
@@ Line 116: / Line 116: @@
 {{!}}-
 {{!}}'''Shift Start Time'''
-{{!}}If displayed (using the '''Options''' dialog box), this column shows each agent's }shift or full day start time for the selected day's work.
+{{!}}If displayed (using the '''Options''' dialog box), this column shows each agent's shift or full day start time for the selected day's work.
 {{!}}-
 {{!}}'''Shift End Time'''
@@ Line 127: / Line 127: @@
 {{!}}If this column is displayed (using the '''Options''' dialog box), an asterisk (*) indicates that a comment was saved for the indicated agent and schedule day.
-Double-click a column cell to {{Link-SomewhereInThisManual|topic=SIEdtCmtsDBx|anchor=top|display text=view or edit comments}}.
+Double-click a column cell to {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SIPblshSchWz|anchor=SIEdtCmtsDBx|display text=view or edit comments}}.
 {{!}}-
 {{!}}[[File: WM_851_icon_accessible_schedule_details.png]] '''Accessible Schedule Details'''
@@ Line 189: / Line 189: @@
 {{!}}[[File:WM_851_icon-options.png]]
 {{!}}'''Options'''
-{{!}}Opens the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box. Enables you to customize the view, including whether to show agent availability, use a 24-hour or 36-hour display, display marked time on top, display performance data, and display or hide the '''Site Name''', '''Shared Transport''', '''Overtime''', '''Paid Hours''', '''Total Hours''', '''Start Time''', '''Accessibility''', and '''Comment''' columns.
+{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MSIDAccSchDtls|anchor=MSIDOptnsDlgBx|display text=Options}} dialog box. Enables you to customize the view, including whether to show agent availability, use a 24-hour or 36-hour display, display marked time on top, display performance data, and display or hide the '''Site Name''', '''Shared Transport''', '''Overtime''', '''Paid Hours''', '''Total Hours''', '''Start Time''', '''Accessibility''', and '''Comment''' columns.
 {{!}}-
 {{!}}[[File:WM_851_icon-filter.png]]
 {{!}}'''Filter'''
-{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SchdFltrDlgBx|display text=Filter}} dialog box. Enables you to filter the displayed Master Schedule information. (If you set a new filter, this immediately invokes '''Get data'''.)
+{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=ScnWklyVw|anchor=SchdFltrDlgBx|display text=Schedule Filter}} dialog box. Enables you to filter the displayed Master Schedule information. (If you set a new filter, this immediately invokes '''Get data'''.)
 {{!}}-
 {{!}}[[File:WM_851_icon-sort.png]]
@@ Line 259: / Line 259: @@
 #**'''Overtime''' (calculated as '''Calculated Staffing&ndash;Overtime Requirement''')&mdash;Appears on the graph as a light blue area.
 #**'''Overtime Advanced''' (calculated as '''Scheduled Coverage&ndash;Overtime Scheduled''')&mdash;Appears on the graph as a line in magenta. By default, the graph shows '''Calculated Staffing'''.
-#*The table always displays values for '''Schedule Coverage''' and '''Calculated Staffing'''. It might show additional figures, depending on your selections on the '''Performance''' tab of the {{Link-SomewhereInThisManual|topic=MSIDOptnsDlgBx|anchor=top|display text=Options}} dialog box.
+#*The table always displays values for '''Schedule Coverage''' and '''Calculated Staffing'''. It might show additional figures, depending on your selections on the '''Performance''' tab of the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MSIDAccSchDtls|anchor=MSIDOptnsDlgBx|display text=Options}} dialog box.
 If you are not using automatic updates, click '''Refresh Performance Data'''  [[File: WM_851_icon_refresh_performance_data.png]]  to update the performance data view. You can select '''Update Automatically''' on the '''Performance''' tab of the '''Options''' dialog box.

@@ Line 5: / Line 5: @@
 |Context=Manage agents' schedule details for a specific day in the Master Schedule.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/MstSWzIntrDyVw - Revision history

Mary.hachey@genesys.com: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"