PEC-WFM/Current/Supervisor/MstSWzClnUpMSWdw - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:35:55Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:18Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-25T19:25:14Z

Published

Bgrenon: Published

2020-06-08T15:29:46Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Cleanup Master Schedule Window
|TocName=Cleanup Master Schedule Window
|Tags=
|Dimension=
|Context=
}}

__NOTOC__

Use the '''Cleanup Master Schedule''' window if you need to remove information from the '''Master Schedule''' for selected dates and agents. You must have '''Schedule Clean Up Master''' security permission.

{{NoteFormat|This feature deletes all previously saved data that was saved for the selected date range and agents. Genesys recommends that you do not use the Cleanup Master Schedule feature unless it is absolutely necessary. If you must remove Master Schedule data, Genesys recommends that, before doing so, you first extract the data to a schedule scenario (using the '''Publish Schedule Wizard'''), and/or make a backup of the WFM database.|3}}

To remove '''Master Schedule''' information:
#In the '''Cleanup dates''' section, select the range of dates for which you want to remove data.
#:You can type in the '''Start date''' and '''End date''', or use the up or down arrows to modify the displayed dates. You can also click the '''Open Popup Calendar''' [[File: WM_851_icon-open-popup-calendar.png]] button to display a [[DtSlctrs#SlctMnth|monthly calendar]] that you can use to jump to other dates.
#From the '''Agents''' list, select the agents whose schedule information you want to remove.
#:You can expand business units to display their sites and you can expand sites to display their teams and agents. You can select any number of agents. (By default, no agents are selected.)
#Click '''Finish''' to remove the specified '''Master Schedule''' information, or click '''Cancel''' to close the window without changing the '''Master Schedule'''.
#;As the cleanup starts, the progress bar displays additional information in brackets:
#* Number of selected agents.
#* Number of selected teams for a particular site.
#;If an asterisk (*) is displayed instead of a number, this indicates all agents or teams under the site were selected.

@@ Line 3: / Line 3: @@
 |Standalone=No
 |DisplayName=Cleanup Master Schedule Window
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=Cleanup Master Schedule Window
 |Context=Only when necessary, safely remove data for a certain date range and/or agents' schedule data from the Master Schedule.

@@ Line 3: / Line 3: @@
 |Standalone=No
 |DisplayName=Cleanup Master Schedule Window
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=Cleanup Master Schedule Window
 |Context=Only when necessary, safely remove data for a certain date range and/or agents' schedule data from the Master Schedule.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=PureEngage
+|PageType=
-|DisplayName=Cleanup Master Schedule Window
+|Standalone=No
-|TocName=Cleanup Master Schedule Window
+|DisplayName=Cleanup Master Schedule Window
-|Tags=
+|Platform=PureEngage
-|Dimension=
+|TocName=Cleanup Master Schedule Window
-|Context=
+|Context=Only when necessary, safely remove data for a certain date range and/or agents' schedule data from the Master Schedule.
 }}
 Use the '''Cleanup Master Schedule''' window if you need to remove information from the '''Master Schedule''' for selected dates and agents. You must have '''Schedule Clean Up Master''' security permission.
@@ Line 15: / Line 12: @@
 To remove '''Master Schedule''' information:
 #In the '''Cleanup dates''' section, select the range of dates for which you want to remove data.
-#:You can type in the '''Start date''' and '''End date''', or use the up or down arrows to modify the displayed dates. You can also click the '''Open Popup Calendar''' [[File: WM_851_icon-open-popup-calendar.png]] button to display a [[DtSlctrs#SlctMnth|monthly calendar]] that you can use to jump to other dates.
+#:You can type in the '''Start date''' and '''End date''', or use the up or down arrows to modify the displayed dates. You can also click the '''Open Popup Calendar''' [[File: WM_851_icon-open-popup-calendar.png]] button to display a {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DtSlctrs|anchor=SelectingtheMonth|display text=monthly calendar}} that you can use to jump to other dates.
 #From the '''Agents''' list, select the agents whose schedule information you want to remove.
 #:You can expand business units to display their sites and you can expand sites to display their teams and agents. You can select any number of agents. (By default, no agents are selected.)
 #Click '''Finish''' to remove the specified '''Master Schedule''' information, or click '''Cancel''' to close the window without changing the '''Master Schedule'''.
 #;As the cleanup starts, the progress bar displays additional information in brackets:
-#* Number of selected agents.
+#*Number of selected agents.
-#* Number of selected teams for a particular site.
+#*Number of selected teams for a particular site.
 #;If an asterisk (*) is displayed instead of a number, this indicates all agents or teams under the site were selected.

PEC-WFM/Current/Supervisor/MstSWzClnUpMSWdw - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"